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Hotel St. Helene

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255 Reviews from our TripAdvisor Community

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Showing 249: English reviews
Bremerton, Washington
Reviewed 4 weeks ago

We walked in and was able to book a room, in the lobby. The young man at reception was amazing. The staff is soo helpful and friendly. The hotel is in a great location. Walking distance to everything in the French quarter. And literally a stones throw away from cafe du monde. It's a small, quaint old home, converted into...

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Helpful?
Thank Sanmanz
Trisha L, Manager at Hotel St. Helene, responded to this review

Thank you! Your feedback is greatly appreciated; we certainly love to hear that our staff helped to ensure your stay was memorable and positive. We certainly look forward to your return. If you have any questions feel free to contact me.

Reviewed 3 November 2016 via mobile

Rooms are clean. And They also let us check in early. Very helpful front desk.. Greets you when going in and out. Accessible to everything. Perfect hotel not too far and too close to the loud bourbon street. You could still have your peace at night. Only con is the uneven tile in the bathroom... Kinda hurt my foot stepping...

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1Thank Frish L
Trisha L, Manager at Hotel St. Helene, responded to this review

Thank you! Your feedback is greatly appreciated; we certainly love to hear that our staff helped to ensure your stay was memorable and positive. Thanks for alerting us about the tile, we will have that looked at. We certainly look forward to your return. If you have any questions feel free to contact me.

Philadelphia, Pennsylvania
Reviewed 2 November 2016

This is a gorgeous hotel in a great area. The street is very noisy so light sleepers will probably need ear plugs. I was given a balcony room which was amazing but would have preferred a room in the back of the hotel due to street noise. Ear plugs were a quick fix. The room was wonderful overall.

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Helpful?
1Thank 30adamdavids
Trisha L, Manager at Hotel St. Helene, responded to this review

Thank you! Your feedback is greatly appreciated; we certainly love to hear that our staff helped to ensure your stay was memorable and positive. I am pleased by your understanding and ingenuity when dealing with the street noise. We certainly look forward to your return. If you have any questions feel free to contact me.

San Francisco, California
Reviewed 1 November 2016

Great location; accommodations overpriced and underwhelming. The hotel smelled damp and mildewed. Twenty four hour pool kept garden side guests awake at night. Rooms too small. Decor did not suit a french quarter hotel.

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Helpful?
Thank April M
Trisha L, Manager at Hotel St. Helene, responded to this review

Thank you for your feedback, our top priorities include not only service, but also cleanliness, and we will certainly be investigating and resolving any issue with mildew. I apologize that you had to encounter that, but thank you for bringing your concerns to our attention.

Pittsburgh, Pennsylvania
Reviewed 31 October 2016

Found hotel to be a great location and staff is fantastic. Balcony room was clean and spacious but sparse furnishings. Noise level of trash collection problematic throughout night. Courtyard too small.

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Helpful?
Thank Carrie B
Trisha L, Manager at Hotel St. Helene, responded to this review

Thank you! Your feedback is greatly appreciated; we certainly love to hear that our staff helped to ensure your stay was memorable and positive. Yes the trash collection is loud at night, and I'm not certain what you mean by the courtyard being "too small" as it is almost half the size of the hotel itself. We certainly look forward...

Sevenoaks, United Kingdom
Reviewed 25 October 2016

The staff were exceptionally helpful especially sherrard for whom nothing was too much trouble. He gave us numerous excellent recommendations of places to eat and things to do. The hotel is old and has limited amenities but is full of character and the pool at the back with a small courtyard is delightful. Rooms were fine if a little small...

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1Thank MarshallsMania
Trisha L, Manager at Hotel St. Helene, responded to this review

Thank you! Your feedback is greatly appreciated; we certainly love to hear that our staff helped to ensure your stay was memorable and positive. Sherard has been informed of your kind words! We certainly look forward to your return. If you have any questions feel free to contact me.

Detroit, Michigan
Reviewed 24 October 2016

Wife and I went to NO for the weekend. Fantastic location, right in the middle of everything. Right in the heart of the French Quarter, couple minute walk to Canal Street. The staff was very nice, and the building is very, very old, with a small brick courtyard and small pool, though it was too cool to get in it...

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Helpful?
1Thank James J
Trisha L, Manager at Hotel St. Helene, responded to this review

We appreciate your feedback, both good and bad as we like to know where we have room for improvement. The desk agent SHOULD have offered to assist you with luggage and I am more than dismayed that they did not, this is being addressed. Unfortunately we have no control over the trash pickup at the Omni. But I do agree...

Miami, Florida
Reviewed 18 October 2016

The hotel's location is great, in the middle of the French Quarter within walking distance to everything. However, the hotel is small (only 16 rooms) and does not have elevators nor do they have anyone to help you with your luggage. The bathroom had mildew. How hard is it to get a bottle of Tilex and get rid of the...

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1Thank donnajQ971JP
Brian C, Guest Relations Manager at Hotel St. Helene, responded to this review

donnajQ971JP, I'm sorry to hear nobody was available to help you with your luggage. We do strive to help out as much as we can and would hate to leave you without assistance. Our top priorities include not only this type of service, but also cleanliness, and we will certainly be investigating and resolving any issue with mildew in the...

Owensboro, Kentucky
Reviewed 5 October 2016

Very typical of older hotels in FQ. Great location, easy parking half a block away. No elevator and high ceiling rooms mean a steep walk up the stairs. Paid for a balcony over the street room. Bad choice. Only view is of the side of the back of the huge hotel across the street. Plus street cleaners, trash pickup, deliveries...

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1Thank Goofy D
Brian C, Guest Relations Manager at Hotel St. Helene, responded to this review

Goofy D, A charming hotel, indeed, Hotel Saint Helene does boast a lot of the character you've hinted at by mentioning "typical French Quarter" buildings. We love that about it, and it's always nice to see the little quirks appreciated. We'll look forward to having you back in one of the rear-facing courtyard rooms overlooking the pool. See you next...

New Haven, Missouri
Reviewed 5 October 2016

This was the second time that we have stayed at this hotel. I will return again because of location parking lot two buildings down a block and a half from Jackson Square. Clean, friendly staff good value.

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1Thank 65sherri
Brian C, Guest Relations Manager at Hotel St. Helene, responded to this review

65sherri, Thank you for coming back to stay with us at Hotel Saint Helene. We appreciate your honest and concise review, and we hope to continue to see you in the future. Until next time!

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Staying in French Quarter

Neighbourhood Profile
French Quarter
A small and teeming network of laissez-faire living lounged out on the balmy banks of the Mighty Mississippi, the French Quarter has long been a port of call for folks in search of a good time and a great story. Perpetually inebriated Bourbon Street runs across its midriff like a strand of cheap ribbon tied around an otherwise rather pretty and impressively well-kept vintage dress. Throughout the rest of the Quarter, brightly colored Victorian homes and businesses, famously done up with wrought-iron features, provide a distinct and immediately recognizable backdrop for all varieties of fun. At any given moment in this historic riverside setting, some of America’s finest meals are being cooked, most potent cocktails are being mixed, and most engaging music is being performed.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Concierge
Official Description (provided by the hotel)
Hotel St. Helene is located on Chartres Street, right next door to the Napoleon House, a favorite among locals and tourists alike. The hotel’s location offers access to an abundance of popular attractions and world famous entertainment that the French Quarter has to offer, such as Café du Monde, the French Market, House of Blues, and Pat O’ Brien’s, which are all located within only one-half mile of this French Quarter gem! This beautifully restored hotel, just recently renovated and reopened in January 2012, is located in the heart of the French Quarter, only 2 blocks away from Bourbon Street, steps away from Jackson Square and the mighty Mississippi River. Our contemporary guest rooms and suites are complete with:-LCD flat screen TVs-Ebony stained hardwood floors-Wireless internet in guest rooms and public areas-300 thread-count linens & duvet covers-IPOD docking stations-All-marble bathrooms with standing showersOur French Quarter and Courtyard suites feature balconies which overlook the pool in the courtyard area or the historic French Quarter. All guest rooms are nicely equipped to give a feeling of being home away from home in one of the most historic cities in the world! ... more   less 

Additional Information about Hotel St. Helene

Address: 508 Chartres St, New Orleans, LA 70130
Region: United States > Louisiana > New Orleans > French Quarter
Price Range: €95 - €344 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel St. Helene 2.5*
Number of rooms: 16
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Also Known As:
Ste Helene Hotel
Hotel Ste Helene
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Questions & Answers

Here's what travellers have asked, with answers from Hotel St. Helene staff and other travellers.
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Questions? Get answers from Hotel St. Helene staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The balcony can be loud - there was a truck that unloaded stuff every night at 3 AM...bring earplugs or request a courtyard room if that would bother you.”
 of 5 bubbles hg4986, 8 Dec 2016 | Read review
“Room 302, a balcony room, was a nightmare.”
 of 5 bubbles shallowgal, 5 Dec 2016 | Read review
“Room 206 small but nice”
 of 5 bubbles 729daand, 15 Nov 2016 | Read review
“If you want peace and quiet, don't book the street balcony room”
 of 5 bubbles Sanmanz, 7 Nov 2016 | Read review
“Again, street side was very noisy. Have enough alcohol, though, and it probably won't bother you.”
 of 5 bubbles jamesjJ9292ZS, 24 Oct 2016 | Read review
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