AC Hotel by Marriott New Orleans French Quarter
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About
#61 of 177 hotels in New Orleans
Location
Cleanliness
Service
Value
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Evening entertainment
Children's television networks
Taxi service
Paid public parking nearby
Wifi
Restaurant
Breakfast available
Tennis court offsite
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Desk
Safe
Telephone
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bottled water
Iron
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
194Restaurantswithin 0.5 km
88Attractionswithin 0.5 km
Contact
221 Carondelet St, New Orleans, LA 70130-3002
Getting there
Car HireSee all New Orleans car hire
Nearby restaurants
GW Fins
8,363 reviews6 minAmerican
Criollo Restaurant
1,307 reviews5 minAmerican
Olde Nola Cookery
2,898 reviews5 minSeafood
Ruby Slipper Cafe
253 reviews6 minAmerican
See all nearby restaurantsNearby attractions
Clue Carre - New Orleans' First Live Escape Game
3,734 reviews2 minEscape Games
The Sazerac House
314 reviews5 minSpeciality Museums
Immaculate Conception Church
522 reviews3 minChurches & Cathedrals
21st Amendment Bar at La Louisiane
342 reviews5 minBars & Clubs
See all nearby attractions498Reviews36Q+A82Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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I loved the location! We were only a short walk to Bourban St., local bars and restaurants, casino and novelty stores. For the price I hated the customer service of the front desk. They were not welcoming at all even the manager Stacey and unsuccessful with assisting with the mobile key. The room was smaller than expected with an old fashioned coffee maker, mini fridge and a safe. Our bathroom was poorly cleaned and the shower had strings of hair everywhere as well as the linen on the bed. It looked like someone had spit toothpaste on the doors of the bathroom interior which still didn’t get cleaned when I requested they remove the hair. And the bed was hard as a brick. The bar tender was very nice and helpful and told us stories of the history of the area, as well as, the valet driver who provided us with food recommendation. I disagreed with the parking but opted to just do the $42/daily valet because self parking was two city blocks away and still $25/daily with no on the street parking which I would not recommend anyway. The site manager was nice when we voiced our concerns. His staff still fumbled the experience even after he addressed them about our stay. They really grew cold and unwelcoming.…
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 2 days ago
Thank you for choosing the AC Hotel New Orleans and for providing feedback about your experience. I truly apologize for the cleanliness and service issues that you experienced during your stay with us. I have addressed your concerns with our leadership team to serve as a learning experience. Please feel free to contact me directly if I can be of any further assistance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
This is a cool hotel across Canal Street from the French Quarter. It is housed in the old Cotton Exchange Building. The rooms are very unique based off the conversion from the original Cotton Exchange design. The staff was very welcoming. The bar is well stocked with a variety of different beers, wines and spirits. It is an easy walk to all the restaurants and bars in the area. The only thing missing is a M Club!
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 25 Jul 2022
Thank you for choosing the AC Hotel and for providing feedback about your stay. We really appreciate it!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about this hotel is perfect Breakfast is lovely with some upscale choices Having expresso in the morning makes me a happy camper Staff is so very kind and willing to do everything to make you comfortable So nice to have amenities in the bathroom be of such high qualities (Korres from Greece)
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Date of stay: January 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 2 days ago
Thank you so much for choosing the AC Hotel New Orleans and for providing such kind feedback about your experience. We look forward to welcoming you back the next time you visit the Big Easy!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I frequent New Orleans and stayed in many Airbnb's and my go-to is normally Hilton brand. My decision to stay at the AC was definitely well worthwhile. The staff is engaging and extremely friendly. Check in was quick and stress free;. Considering they had 2 buses from a college fraternity checking in. Lots of eating options nearby but I tend to sway off the beaten path and eat like the locals near Frenchmen. I found a new spot to lay my head when I visit this wonderful city. Oh Yeah .. did U mention the free drink coupon during checkin. Consider it the appetizer before you venture out to grab the full New Orleans main course. Cuz if you not coming to drink eat and have fun .....may as well go to Kansas.....😜 Gotta love this place
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 2 weeks ago
Hello Deborah, Thank you for giving the AC Hotel a chance! We are so happy that enjoyed your stay with us. I will pass along your positive comments to our staff. We look forward to welcoming you on your next trip to New Orleans!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Outstanding hotel located 1.5 blocks from all the excitement on Canal and Burborne Street. Great rooms, great food and Ms. Alyson behind the bar was the Best! The front desk staff were excellent, Thursday night chef prepared awesome wings and special fries. This is the perfect location, close to all the thrills of New Orleans.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Deon Danna, Guest Services / Front Office at AC Hotel by Marriott New Orleans French Quarter
Responded 3 weeks ago
Thank you so much for choosing the AC Hotel New Orleans and for providing great feedback about your stay. I will be sure to share your positive comments with our fantastic staff! We look forward to welcoming you back to the hotel should you visit the New Orleans area again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay was OK. Excellent location. Both rooms we stayed in were clean but our first room was very small/cramped and dark (two small half windows). Beds were very narrow - adequate for a single adult but definitely not suitable for 2 people - even kids. After 36h the bathroom door stopped closing. We had to wait all day for the issue to be addressed. Finally in the evening the repairman showed up but failed to fix it. Then we were offered a much larger room with a bathtub and a window which was much more suitable for 2 adults with 2 kids. We didn’t eat or drink at the hotel. Staff was friendly but not always helpful.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Deon Danna, Guest Services / Front Office at AC Hotel by Marriott New Orleans French Quarter
Responded 3 weeks ago
Dear Ms. Zolan, On behalf of the entire hotel team, I want to thank you for your feedback . We are happy you enjoyed your overall stay but I am sorry to learn we fell short of your expectations. Your feedback has been shared with our General Manager, Greg Hoover, as a way of accountability and re-training guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, DEON DANNA JR. FRONT OFFICE deon.danna@achotelnola.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A quick walk to Canal and easy access to the Quarters. Love the breakfast and the STAFF is the most professional and super helpful! Clean rooms and great service when needed! Canal can get loud on the weekends so the rooms with windows off the street entry of the hotel may get a little loud while sleeping... Other than than best hotel and locations!!
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Date of stay: December 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 4 weeks ago
Thank you so much for choosing the AC Hotel New Orleans and for providing such great feedback about your stay. I will be sure to share your positive comments with our fantastic staff! We look forward to welcoming you back to the hotel should you visit the New Orleans area again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Near Canal, this is a good hotel for those who want to be in the French Quarter without actually being IN the French Quarter. Everything was clean, comfortable and up-to-date. Good common spaces, nice bar and a terrace (weirdly it is on the sixth floor and not the top floor.) Rooms were nicely appointed and the beds were comfy, bathrooms good sized and it didn't feel cramped. There is a small gym on the second floor, complimentary Starbucks coffee in the lobby and a decent breakfast, think a step up from Hampton Inn but it's not included. There's a local Daisy Dukes just a few doors down if you want something more NOLA authentic. Coffee maker in the room but didn't try it so couldn't say if it's any good. For the price ($163/night for a double, inclusive all taxes and fees) it's a pretty reasonable option. Staff is very nice, with a special shout out to Broderick who checked us in after midnight and was nicer and more professional than most people at that hour. Pros: The St. Charles street car picks up 100 feet away. Bourbon Street is right across Canal, maybe 200 feet, but this hotel feels far from the noise and chaos of The Quarter. Cons: None Tips: There's a CVS and Walgreens less than three minutes walk away (Walgreens has better beer and wine selection.) Bring back drinks and snacks for a nice relaxing late afternoon on the terrace. …
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 23 Dec 2022
FamilyGuyLA, Thank you for choosing the AC Hotel New Orleans and for taking the time to provide such wonderful feedback. I am glad that you enjoyed your stay and look forward to welcoming you back the next time you are in New Orleans. I will also make sure to share your kind words with Broderick!! Sincerely, Greg Hoover
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It took 3 tries to find a decent room - first one was ADA with broken wires on the floor, second one was an “inside room”, no windows, like a coffin. Finally got a decent room. Took over an hour. Then for 3 consecutive days housekeeping decided not to clean the room. Notified the front desk all three days. Ran out of towels and toilet paper. On day 3 sat in the lobby for over an hour while they “rushed” housekeeping. “Compensated” with 2 free drink coupons. I stay at Marriott’s often, but not here again.
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Date of stay: November 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 25 Nov 2022
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to hear that we were not able to meet your expectations. It is regrettable that your stay with us did not meet your expectations. We take great pride in our ability to react and correct any service issues like you experienced, and our sincere apologies. I'm so sorry for the shortcomings mentioned. We will absolutely review them as we work to improve. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ronnie M wrote a review Nov 2022
This hotel was just so lovely from the staff to the food from the restaurant. I have to give a huge shout out and thank you to katorra and jaquan they helped me figure out where it was safe to travel with me family in the city.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Hoover, General Manager at AC Hotel by Marriott New Orleans French Quarter
Responded 5 Dec 2022
Thank you for choosing the AC Hotel and for providing feedback about your stay. I am happy to hear that you had a positive experience, and I will certainly pass along your compliments to our team!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$154 - US$282 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Cotton ExchanAC Hotel by Marriott New Orleans Bourbonge Hotel
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
219
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Claim Your ListingAC HOTEL BY MARRIOTT NEW ORLEANS FRENCH QUARTER - Now €159 (Was €̶1̶8̶6̶) - UPDATED 2023 Reviews & Price Comparison (LA) - Tripadvisor
Frequently Asked Questions about AC Hotel by Marriott New Orleans French Quarter
Which popular attractions are close to AC Hotel by Marriott New Orleans French Quarter?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.1 km), The Sazerac House (0.4 km), and Immaculate Conception Church (0.2 km).
What are some of the property amenities at AC Hotel by Marriott New Orleans French Quarter?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott New Orleans French Quarter?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel by Marriott New Orleans French Quarter?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott New Orleans French Quarter?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to AC Hotel by Marriott New Orleans French Quarter?
Conveniently located restaurants include GW Fins, Criollo Restaurant, and Olde Nola Cookery.
Are there opportunities to exercise at AC Hotel by Marriott New Orleans French Quarter?
Yes, guests have access to a fitness centre during their stay.
Is AC Hotel by Marriott New Orleans French Quarter located near the city centre?
Yes, it is 0.7 km away from the centre of New Orleans.
Are any cleaning services offered at AC Hotel by Marriott New Orleans French Quarter?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott New Orleans French Quarter offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at AC Hotel by Marriott New Orleans French Quarter?
The staff speaks multiple languages, including English and Spanish.