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2031 Saint Charles Ave, New Orleans, LA 70130-7101
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Traveller (408)
Room & Suite (179)
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#3 of 178 hotels in New Orleans
Travellers' Choice
Located in the Garden District of New Orleans, adjacent to its charming streetcar route, the Pontchartrain Hotel is a one-of-a-kind full service luxury New Orleans hotel. This historic circa-1927, 14-story architectural gem, provides modern luxurious amenities, minutes away convenience, and old school home away from home attention to all your needs. A sanctuary where both visitors and locals mix it up, the re-imagined Pontchartrain offers four restaurant and bar options, including a breathtaking-view new rooftop bar and lounge. Whether you are looking for a transportive vacation, in town for a business affair, or here for an extended stay, the Pontchartrain is an only in New Orleans stay, providing comfort in a city that prides itself on making everyone feel at home. -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2019 Reader’s Choice Awards; -Named #1 Hotel in New Orleans by Conde Nast Traveler’s 2018 Reader’s Choice Awards 2020; -Fodor’s Travel 100 best hotels in the world; -Named the #1“Best Hotel Restaurant” in the country according to USA TODAY 10BEST Readers’ Choice 2019; -Rated one of the best new hotels in the world by Travel and Leisure
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Room & Suite (179)179
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Breakfast available
Rooftop bar
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Interconnected rooms available
Room service
Cable / satellite TV
Flatscreen TV
Seating area
Separate living room
VIP room facilities
Bottled water
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
Historic Hotel
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Gift Cards: Get an extra $25 on us!
1,006Reviews29Q+A100Room tips
Traveller rating
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Popular mentions
Douglas M wrote a review 25 Feb
Anderson, South Carolina17 contributions8 helpful votes
This was our first time staying together in New Orleans and it was a splurge to stay at the Pontchartrain Hotel. Check-in was easy as was the valet parking. The room was spacious and the staff was very helpful with arranging dinner reservations and places to visit. We will likely stay here again next time.
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Review collected in partnership with this hotel
Date of stay: February 2021
Rebecca F wrote a review Sep 2020
Clearwater, Florida19 contributions29 helpful votes
Hotel's Favourite
My stay was fabulous. The Ponchartrain is definitely a gem in the Garden District. Upscale and classy in every sense of the word. What makes this hotel shimmer and shine are the employees. Front desk personnel Josh and Jerry always ready with a smile and great advice. Freddie, Mike, and Lindsay always pleasant and I enjoyed my chats with them. They made me feel not only like a welcome guest but a friend. I will never forget this trip and can't wait until I return to the history, beauty and hospitality that is the Ponchartrain Hotel.
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Date of stay: September 2020Trip type: Travelled solo
1 Helpful vote
Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 29 Sep 2020
Dear RebeccaF266, Thanks for staying with us. We appreciate your positive feedback about our team! We hope to welcome you back soon! All the best, Cody Bertone General Manager
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staceyready13 wrote a review 24 Feb
1 contribution
Everything and everyone was amazing during our stay at the hotel. The staff was very friendly and attentive and the rooms were comfortable and well maintained. We certainly enjoyed our weekend there and also commend them on maintaining safe standards during Covid-19. I highly recommend this gorgeous hotel!
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Review collected in partnership with this hotel
Date of stay: February 2021
Ratpac33016 wrote a review 22 Feb
Miami Lakes, Florida2 contributions2 helpful votes
The hotel was a precious gem, quaint and elegant at the same time. Josh at the front desk and the rest of the staff, from the doormen to the waitstaff were all super courteous and filled us with that famous down-to-earth “Southern Hospitality” and we couldn’t get enough. The only knock we had was the lack of any in-room coffee service, common to most hotels, and the unavailability of any service allowing a guest to get a serving of hot water for a cup of tea. Both Jasmin and Josh helped us out for hot water on a couple of the 5 nights we stayed at the Ponchartrain. Nevertheless, we would certainly stay here again but hope the hotel will reconsider and provide an in-room coffee service if their guests have no other choices provided by hotel.
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Tshindel wrote a review 21 Feb
Carolina Beach, North Carolina11 contributions5 helpful votes
My husband and I loved this place. Friendly staff- front desk staff VERY helpful. They made us feel very comfortable there. ps: say hi to Freddie and Michael at the door! Great valets. The restaurants ( Silver Whistle cafe for breakfast and great cappuccinos and Jack Rose/ Hot Tin Roof) were excellent! If you are going with pets , no worries- they were looked upon as part of your family, not a nuisance which was refreshing. We had everything we needed in the room and if we didn’t the staff was happy to get it and bring it up right away. Try the fitness center, a few block walk- it’s really great. The location in the garden district is safe and close to many stores and restaurants. Very walkable. TIp: if you need a nail salon, or your hair styled, try Eversaint down the street, a 7 min. walk and really good. One suggestion for the hotel would be for them to provide coffee service in the rooms. There’s a mini fridge but I really missed having my coffee when I first wake up! All and all a good place to stay!
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Date of stay: February 2021
1 Helpful vote
Response from Pontchartrain Hotel, General Manager at The Pontchartrain Hotel
Responded 5 days ago
Dear Tshindel, Thanks for staying with us. We appreciate your feedback, and we hope to welcome you back soon! All the best, Cody Bertone General Manager
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US$128 - US$413 (Based on Average Rates for a Standard Room)
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
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Frequently Asked Questions about The Pontchartrain Hotel
Which popular attractions are close to The Pontchartrain Hotel?
Nearby attractions include Garden District (0.2 km), Hot Tin (0.02 km), and Avenue Pub (0.3 km).
What are some of the property amenities at The Pontchartrain Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Pontchartrain Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at The Pontchartrain Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pontchartrain Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to The Pontchartrain Hotel?
Conveniently located restaurants include Avenue Cafe, Mr. John's Steakhouse, and Houston's.
Are any cleaning services offered at The Pontchartrain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pontchartrain Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at The Pontchartrain Hotel?
The staff speaks multiple languages, including English and Spanish.