I booked this hotel because of the pictures on the website (Expedia and the owners' website). HUGE Disappointment… We stayed in room 915. The pictures and Description of the room are not accurate: Expectation King bed (if you book one) / Reality = Olympic Queen Expectation Black Tile on the Bathroom like pictures / Reality = marron sheetrock painted over time you could see the dings on the walls, and paint on the terracotta tile (just like any chain hotel on the highway), and tile is broken on several areas. Overspray paint, gypsum board compound, and construction debris on the carpet, The carpet was dirty and turned up in several places. The exit sign in the hallway is broken, hanging only from the power cable. Lastly, the AC; is a package terminal unit, where they are not new, and does have a (Humid smell) Again, this is old, dated, and not like the pictures hotel/building, the property is tired and needs several attention - not received at the moment. …
Everything from the check in to check out (shout out to Jenny at the front desk who was great) went smoothly. The rooms are well appointed and have a certain old time feel to them. There’s a rooftop bar, a breakfast Café and bar/restaurant in this small boutique hotel. It was easy to get to surrounding attractions. Highly recommend
We stayed five nights at this hotel and really enjoyed it. We had a Clio King City View room. It was very charming, clean, and comfortable. Bathroom was spacious. We brought some drinks and snacks and had plenty of room for everything without feeling cramped or cluttered. We drove in and did the hotel’s valet parking which was quick and easy but of course, a bit pricey. The St. Charles street car stops right out front of the hotel and it was never more than a 10 minute Uber to the FQ if we didn’t want to wait for it. Also, many things within walking distance. We never had to use our own car. We ate at Jack Rose restaurant and the Silver Whistle Cafe which were both very good and convenient to still have a nice meal without having to leave the hotel if we had a long day. Also, the live jazz music at the Bayou Bar was great. The lobby can get quite loud but once we got to our room you couldn’t hear a thing. While we could slightly hear the noise from the street car and traffic, it was never anything that bothered us or kept us awake. The best part of our stay by far was their amazing staff. Every single person we encountered was friendly and helpful. Kaye at the front desk checked us in and for the entire remainder of our stay she remembered me by name as well as my room number and made sure we had everything we needed. She always had a warm, inviting smile with a friendly attitude. It was incredibly refreshing. We would stay here again and recommend it to anyone.…
Very nice and reasonable place to stay. Front desk helpful and attentive. The roof top lounge has great views. As there is more room up there, they should probably have live music there instead of in the downstairs lounge which is cramped and gets crowded very fast.
Absolutely perfect, couldn’t ask for more. Atmosphere 5 stars and views were priceless. The only thing we could have asked for was more time on our part to stay longer. We will definitely be back soon. Thank you again.
Hotel was great. Beautiful, stately feel. Restaurant, bar and coffee shop on the premises offering everything we wanted for meals. Room was clean, bed was comfortable. It was quiet and all the people were truly friendly.
Girlfriend weekend in New Orleans, stayed three nights at the Pontchartrain. I'll be upfront about my 3-star rating; they lost a star when then rooftop bar, Hot Tin, was closed the night we arrived for a private function. We knew the weather would be miserable for the rest of our visit and were really looking forward to kicking off the weekend up there. They lost the second star when they handed us one metal room key along with a form to sign agreeing we'd pay $250 if we lost the key. Ladies, be safe and only stay in hotels with digital room keys. Access (should be) recorded and alerts issued if locks are tampered with. It's not full-proof but it is better than a 20th century traditional lock that can be jimmied in under 20 seconds. Now the positives: staff is amazing. Bayou Bar great when the band isn't playing (which was way too loud but that's just us). Cafe au Laits in the morning ($9 for 2) were very good. Parking is $44/night but there's not much else available in the neighborhood and they valets were wonderful. The St Charles streetcar line is just outside the door - get a Jazzy Pass, $8/3 days - and takes you to all the great spots. Beds comfortable and floor relatively quiet.…
We chose this location for our wedding fascinated by the wonderful view that can be enjoyed from the dining table. Modern and good quality hotel in general. Great hotel for those who have to go to the airport early. Of this structure I have had the opportunity to appreciate the restaurant service several times, each time with an excellent feed back.
Close to the action with safe on site parking, next door to our favorite steak restaurant, Mr. Johns. View from Hot Tin Bar was excellent. Parking attendant and valets were very friendly and fast, staff at front desk were helpful and made us feel at home.
Excellent place to stay, well located to most anything of interest. Older and historic place so not the lap of luxury. Live jazz every night. Food choices great. Love the breakfast, great start to the day. The staff is very friendly, helpful and polite.