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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#23 of 177 hotels in New Orleans
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the Garden District of New Orleans, adjacent to its charming streetcar route, the Pontchartrain Hotel is a one-of-a-kind full-service luxury New Orleans hotel. This historic circa-1927, 14-story architectural gem, provides modern luxurious amenities, minutes away convenience, and old school home away from home attention to all your needs.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Rooftop terrace
Wifi
Restaurant
Breakfast available
Rooftop bar
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Flatscreen TV
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Radio
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Spanish
Location
85Good for walkers
Grade: 85 out of 100
26Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
Contact
2031 Saint Charles Ave, New Orleans, LA 70130
Getting there
Car HireSee all New Orleans car hire
1241Reviews34Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
I booked this hotel because of the pictures on the website (Expedia and the owners' website). HUGE Disappointment… We stayed in room 915. The pictures and Description of the room are not accurate: Expectation King bed (if you book one) / Reality = Olympic Queen Expectation Black Tile on the Bathroom like pictures / Reality = marron sheetrock painted over time you could see the dings on the walls, and paint on the terracotta tile (just like any chain hotel on the highway), and tile is broken on several areas. Overspray paint, gypsum board compound, and construction debris on the carpet, The carpet was dirty and turned up in several places. The exit sign in the hallway is broken, hanging only from the power cable. Lastly, the AC; is a package terminal unit, where they are not new, and does have a (Humid smell) Again, this is old, dated, and not like the pictures hotel/building, the property is tired and needs several attention - not received at the moment. …
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Everything from the check in to check out (shout out to Jenny at the front desk who was great) went smoothly. The rooms are well appointed and have a certain old time feel to them. There’s a rooftop bar, a breakfast Café and bar/restaurant in this small boutique hotel. It was easy to get to surrounding attractions. Highly recommend
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 29 Jun 2022
Dear Cosmopolitan259242, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit us again. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed five nights at this hotel and really enjoyed it. We had a Clio King City View room. It was very charming, clean, and comfortable. Bathroom was spacious. We brought some drinks and snacks and had plenty of room for everything without feeling cramped or cluttered. We drove in and did the hotel’s valet parking which was quick and easy but of course, a bit pricey. The St. Charles street car stops right out front of the hotel and it was never more than a 10 minute Uber to the FQ if we didn’t want to wait for it. Also, many things within walking distance. We never had to use our own car. We ate at Jack Rose restaurant and the Silver Whistle Cafe which were both very good and convenient to still have a nice meal without having to leave the hotel if we had a long day. Also, the live jazz music at the Bayou Bar was great. The lobby can get quite loud but once we got to our room you couldn’t hear a thing. While we could slightly hear the noise from the street car and traffic, it was never anything that bothered us or kept us awake. The best part of our stay by far was their amazing staff. Every single person we encountered was friendly and helpful. Kaye at the front desk checked us in and for the entire remainder of our stay she remembered me by name as well as my room number and made sure we had everything we needed. She always had a warm, inviting smile with a friendly attitude. It was incredibly refreshing. We would stay here again and recommend it to anyone.…
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very nice and reasonable place to stay. Front desk helpful and attentive. The roof top lounge has great views. As there is more room up there, they should probably have live music there instead of in the downstairs lounge which is cramped and gets crowded very fast.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded yesterday
Dear Randy J, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely perfect, couldn’t ask for more. Atmosphere 5 stars and views were priceless. The only thing we could have asked for was more time on our part to stay longer. We will definitely be back soon. Thank you again.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded yesterday
Dear rayoliersvs, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was great. Beautiful, stately feel. Restaurant, bar and coffee shop on the premises offering everything we wanted for meals. Room was clean, bed was comfortable. It was quiet and all the people were truly friendly.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 5 days ago
Dear 113mka, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Girlfriend weekend in New Orleans, stayed three nights at the Pontchartrain. I'll be upfront about my 3-star rating; they lost a star when then rooftop bar, Hot Tin, was closed the night we arrived for a private function. We knew the weather would be miserable for the rest of our visit and were really looking forward to kicking off the weekend up there. They lost the second star when they handed us one metal room key along with a form to sign agreeing we'd pay $250 if we lost the key. Ladies, be safe and only stay in hotels with digital room keys. Access (should be) recorded and alerts issued if locks are tampered with. It's not full-proof but it is better than a 20th century traditional lock that can be jimmied in under 20 seconds. Now the positives: staff is amazing. Bayou Bar great when the band isn't playing (which was way too loud but that's just us). Cafe au Laits in the morning ($9 for 2) were very good. Parking is $44/night but there's not much else available in the neighborhood and they valets were wonderful. The St Charles streetcar line is just outside the door - get a Jazzy Pass, $8/3 days - and takes you to all the great spots. Beds comfortable and floor relatively quiet.…
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Date of stay: January 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear MagneticCommand, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose this location for our wedding fascinated by the wonderful view that can be enjoyed from the dining table. Modern and good quality hotel in general. Great hotel for those who have to go to the airport early. Of this structure I have had the opportunity to appreciate the restaurant service several times, each time with an excellent feed back.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear Connector57036898614, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Close to the action with safe on site parking, next door to our favorite steak restaurant, Mr. Johns. View from Hot Tin Bar was excellent. Parking attendant and valets were very friendly and fast, staff at front desk were helpful and made us feel at home.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear amayeur3, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent place to stay, well located to most anything of interest. Older and historic place so not the lap of luxury. Live jazz every night. Food choices great. Love the breakfast, great start to the day. The staff is very friendly, helpful and polite.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Joshua Robichaux, General Manager at The Pontchartrain Hotel
Responded 1 week ago
Dear stephengavin1958, Thank you for choosing to stay at The Pontchartrain Hotel. We appreciate your feedback and invite you to visit again. Best regards, Joshua Robichaux General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$204 - US$383 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral City / Central City-Garden District
NUMBER OF ROOMS
106
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Claim Your ListingTHE PONTCHARTRAIN HOTEL - UPDATED 2023 Reviews & Price Comparison (New Orleans, LA) - Tripadvisor
Frequently Asked Questions about The Pontchartrain Hotel
Which popular attractions are close to The Pontchartrain Hotel?
Nearby attractions include Garden District (0.2 km), Hot Tin (0.02 km), and Avenue Pub (0.3 km).
What are some of the property amenities at The Pontchartrain Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Pontchartrain Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at The Pontchartrain Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Pontchartrain Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to The Pontchartrain Hotel?
Conveniently located restaurants include Avenue Cafe, Mr. John's Steakhouse, and The Avenue Pub.
Are there opportunities to exercise at The Pontchartrain Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Pontchartrain Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pontchartrain Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Pontchartrain Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.