This was our first time staying together in New Orleans and it was a splurge to stay at the Pontchartrain Hotel. Check-in was easy as was the valet parking. The room was spacious and the staff was very helpful with arranging dinner reservations and places to visit. We will likely stay here again next time.
My stay was fabulous. The Ponchartrain is definitely a gem in the Garden District. Upscale and classy in every sense of the word. What makes this hotel shimmer and shine are the employees. Front desk personnel Josh and Jerry always ready with a smile and great advice. Freddie, Mike, and Lindsay always pleasant and I enjoyed my chats with them. They made me feel not only like a welcome guest but a friend. I will never forget this trip and can't wait until I return to the history, beauty and hospitality that is the Ponchartrain Hotel.
Everything and everyone was amazing during our stay at the hotel. The staff was very friendly and attentive and the rooms were comfortable and well maintained. We certainly enjoyed our weekend there and also commend them on maintaining safe standards during Covid-19. I highly recommend this gorgeous hotel!
The hotel was a precious gem, quaint and elegant at the same time. Josh at the front desk and the rest of the staff, from the doormen to the waitstaff were all super courteous and filled us with that famous down-to-earth “Southern Hospitality” and we couldn’t get enough. The only knock we had was the lack of any in-room coffee service, common to most hotels, and the unavailability of any service allowing a guest to get a serving of hot water for a cup of tea. Both Jasmin and Josh helped us out for hot water on a couple of the 5 nights we stayed at the Ponchartrain. Nevertheless, we would certainly stay here again but hope the hotel will reconsider and provide an in-room coffee service if their guests have no other choices provided by hotel.
My husband and I loved this place. Friendly staff- front desk staff VERY helpful. They made us feel very comfortable there. ps: say hi to Freddie and Michael at the door! Great valets. The restaurants ( Silver Whistle cafe for breakfast and great cappuccinos and Jack Rose/ Hot Tin Roof) were excellent! If you are going with pets , no worries- they were looked upon as part of your family, not a nuisance which was refreshing. We had everything we needed in the room and if we didn’t the staff was happy to get it and bring it up right away. Try the fitness center, a few block walk- it’s really great. The location in the garden district is safe and close to many stores and restaurants. Very walkable. TIp: if you need a nail salon, or your hair styled, try Eversaint down the street, a 7 min. walk and really good. One suggestion for the hotel would be for them to provide coffee service in the rooms. There’s a mini fridge but I really missed having my coffee when I first wake up! All and all a good place to stay! …