Sebastian, Ariane and Aaliyah went above and beyond to ensure our visit to New Orleans was a pleasant one. Hotel was very clean, beds are comfortable. Breakfast selection was plentiful considering COVID has forced establishments to limit what they can serve. Will definitely recommend this location to friends and family.
Ms. Amanda, the manager, made our stay after Hurricane Zeta, very enjoyable. Amanda is a real professional & was able to accommodate my wife & I at the last minute. The other staff are super and the room & hotel super clean especially now during Covid. Kudos to Amanda & Holiday Inn Express New Orleans East.
We pull into new orleans around 8 pm for our 3 day mini vaca. First lady super nice at front desk and very cheerful. So we get our room on the 3rd floor so in the ele we go. I thought my life was about to change as the elevator started jerking like the cable pulling it up was about to go. Thank to the good man above the doors opened to the 3rd floor. As i stepped out i could smell the wonderful aroma of marajuana throughout the whole floor. Thank god no kids were with us. After inwalked to my room thinking about how im probably not going to be able to pass a drug test for work now from the smoked out 3rd floor. I opened the door to our room and wow i could barely get in the door it was so small. Im not an obeist person either. The room was all bed and 2cnd grade furniture. So iwent to the window yo open the blinds right as a drug deal was going down right next to my car. I started then realizing we probably arent in the best neighborhood. Wow did i hit the nail on the head we were in the hood come to find out and were definelty some of the only white people in the area ever from the reactions we got for the next three days. Later on we went to dinner after i carried our luggage up the 3 story stair case to avoid the elevator. On our way out it seemed to be the area roped off and three gentleman standing at the opening like they were collecting a cover charge at the club. I then realized they were security for the hotel parking lot. Lovely i thought to myself. On our arival back from dinner i was confronted by one of the clerks yelling at me to put my mask on. Admittedly so i had forgot it in the room but she made a big deal out of it and was very rude as she chatted up shook klnights parking lot crew outside. Everytime after that the lady would say something about my mask even if i had it on just to be a smartass. After a long day of let downs i swueezed into the small bathroom to take a shower and almost tore the shower faucet handles right off that were barely secured. Made it through all that just to find out ihad to go to the second floor to get ice. We were completely disapointed with this room and i feel as if we were rushed out on our checkout morming. This isnt your normal holiday inn express its def the ghetto version but hey whoever had the weed had some killer kind.…
I want commend this Hotel on their Staff, cleanliness, and quality of Service. I received the best Welcome after 3 hrs on the road. The room is Perfect! Beds are so comfortable. Clean beyond expectations.Even Ice machine area is spotless!
I enjoyed my visit for the most part besides the woman at the front desk being very intrusive & a tad bit rude for no reason. Especially with no one really being checked in due to Covid-19, the front desk agent was really unnecessarily strict/rude/intrusive while she should’ve been welcoming for one & happy that I was one of the few guest that was there to keep her busy. This was the woman who was there at the time that I checked in and in the evening/early night time on the 15th of April. She had a problem with me bringing my items in as well as having something to say about me coming in from my car only 3 times. On top of that she had an issue for some reason for using the side door as if she was keeping tabs while she just had a problem with coming in “too many times” at the front entrance. She should be retrained on how to treat as well as approach guests in a welcoming and respectful manner.…
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