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Homewood Suites by Hilton New Orleans

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901 Poydras St, New Orleans, LA 70112-1017
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Homewood Suites by Hilton New Orleans
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#100 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
We are a 166 all suite hotel in downtown New Orleans. Many complimentary amenities are included in the rate that is provided such as a hot buffet breakfast, free wifi, and a light dinner meal with beer/wine service Mon-Thu.
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Room & Suite (313)313
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
2002Reviews40Q+A100Room tips
Traveller rating
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Popular mentions
troyalhstyles wrote a review 3 May
New Orleans, Louisiana1 contribution
customer service was terrible!!!!!! i had to switch rooms because of the smell & wasn't sanitized. front desk a problem with switching my rooms. floor leaking constantly toilet running phone wasn't working
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from rebecca Brown, Sales at Homewood Suites by Hilton New Orleans
Responded 3 days ago
Thank you for your review of the property. We always want to hear feed back of how we as a hotel and staff are doing to accommodate our guests. It seems we failed you on a couple of fronts throughout the duration of your stay here with us. We never want our guests to be upset or inconvenienced in any way, I trust you spoke to a manager prior to your departure that discussed your concerns.Given the chance we would love for you to come back upon resolving the issues you previously faced. Sincerely yours, Rebecca
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rayraylasalle wrote a review Apr 2021
1 contribution
It was a great stay! The rooms were spacious and i loved the balcony! I didn’t like that they locked the doors at 5pm. It’s in the middle of the city , so that’s a bonus! I would recommend to other guest
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Rebecca Brown, Sales at Homewood Suites by Hilton New Orleans
Responded 3 days ago
Good day Thank you for letting us know you had a great stay! Please come back and visit again when travelling to NOLA. Kind regards, Rebecca
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Efeamster wrote a review Apr 2021
Lawrenceburg, Kentucky9 contributions3 helpful votes
Repeated issues with multiple elevator breakdowns, air conditioning issues, service issues, bad pre-packaged breakfast, and inconsistent information from staff all combined for an unfavorable opinion of this property
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Rebecca Brown, Sales at Homewood Suites by Hilton New Orleans
Responded 2 weeks ago
Good day, We ensure that our guests have great experiences from arrival to departure and I regret that we fell short of this goal with your visit. Please accept our apologies for the disappointments you experienced during your time with us. Your comments have been shared with the appropriate hotel teams so that each of your concerns may be addressed and corrected. We appreciate the opportunity to review our processes and improve our service delivery. Again thank you for the feedback.
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Adam G wrote a review Apr 2021
1 contribution
Neicy working at the front desk made our stay outstanding. Her friendliness and attentiveness to guests needs brought a much needed ray of sunshine to this rain soaked trip. The hotel is within walking distance of everything you would want to do downtown.
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Date of stay: April 2021
Value
Rooms
Service
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Response from Rebecca Brown, Sales at Homewood Suites by Hilton New Orleans
Responded 2 weeks ago
Dear Adam Hello --- and thank you for taking the time to rate and review your recent stay with us. We appreciate hearing you enjoyed the location and attentive needs you received from the staff. Thank you also for mentioning our staff member Neicy by name. I will make sure to let her know that you appreciated her service and she added the sunshine to your stay! Thank you for choosing to stay at Homewood Suites New Orleans and we look forward to seeing you again during your return visit next time you're in town. Kind regards, Rebecca
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S Baker wrote a review Apr 2021
Charlotte, North Carolina68 contributions15 helpful votes
Good location. Walkable to canal and bourbon street. Room was dated. Couple stains on walls and shower curtain. Charged for toothpaste which was odd. I’ve never been to a hotel where they didn’t give away complimentary toothpaste. No water for Hilton honors guests unless platinum or diamond. Never heard of that
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Date of stay: April 2021Trip type: Travelled with family
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Response from Rebecca Brown, Sales at Homewood Suites by Hilton New Orleans
Responded 2 weeks ago
Thank you for taking the time to share your comments concerning your recent experience and knowing the location of the hotel was walk-able to many destinations downtown. We value the feedback of our guests and for the opportunity to improve the quality of product and service we provide our guests. Our 24 hr. suite shop has many sundry items to assist guest with replacement items, I trust this was an easy fix for you. The hotel does provide welcome waters to HHonors Diamond and Gold members and encourage our guest to sign up for all Hilton Honors promotions in order to move into the next HHonors category. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to New Orleans. Kind regards, Rebecca
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PRICE RANGE
US$104 - US$257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homewood suites new orleans hotel new orleans, homewood new orleans, new orleans homewood suites
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
166
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Frequently Asked Questions about Homewood Suites by Hilton New Orleans
Which popular attractions are close to Homewood Suites by Hilton New Orleans?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.2 km), Immaculate Conception Church (0.4 km), and The Sazerac Bar (0.4 km).
What are some of the property amenities at Homewood Suites by Hilton New Orleans?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Homewood Suites by Hilton New Orleans?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Homewood Suites by Hilton New Orleans?
Guests can enjoy free breakfast during their stay.
Is parking available at Homewood Suites by Hilton New Orleans?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Homewood Suites by Hilton New Orleans?
Conveniently located restaurants include Desi Vega's, Rouses, and Commerce Restaurant.
Are there opportunities to exercise at Homewood Suites by Hilton New Orleans?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Homewood Suites by Hilton New Orleans located near the city centre?
Yes, it is 0.4 km away from the centre of New Orleans.
Are any cleaning services offered at Homewood Suites by Hilton New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Does Homewood Suites by Hilton New Orleans offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Homewood Suites by Hilton New Orleans?
Many travellers enjoy visiting Our Sacred Stories (0.9 km), Hermann-Grima House (0.9 km), and Longue Vue House and Gardens (5.6 km).