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SpringHill Suites New Orleans Downtown/Convention Center

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301 St. Joseph Street, New Orleans, LA 70130-3617
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (74)
Room & Suite (24)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 03/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SpringHill Suites New Orleans Downtown/Convention Center
Updated 03/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#122 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
A former warehouse turned into an urban oasis, SpringHill Suites New Orleans Downtown/Convention Center blends timeless comfort with modern style. Our hotel is settled in the heart of downtown, moments from The Port of New Orleans, New Orleans Ernest N. Morial Convention Center as well as the sights and sounds of the French Quarter. After immersing in the local culture, unwind in our modern suites featuring complimentary Wi-Fi, plush bedding and flat-panel TVs for ultimate relaxation. Kick-start your morning at our free breakfast buffet serving a delectable array of hot and fresh options. Visit our outdoor pool and fitness center to keep up with your wellness routine. If business brings you to Louisiana, host a professional networking event in one of our stylish event venues offering customizable room layouts, catering services and AV equipment. Whether you're in town for Mardi Gras or music festivals, SpringHill Suites New Orleans Downtown/Convention Center offers a seamless stay in the Big Easy.
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Room & Suite (24)24
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Car hire
Parking
Wifi
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Taxi service
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Sofa
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English
Hotel links
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145Reviews22Q+A20Room tips
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Popular mentions
Kris6635 wrote a review Nov 2020
Destrehan4 contributions10 helpful votes
I reserved this location specifically to be in a safe area of the city and slightly away from the FQ action. What I ended up with was a fully packed lobby of 30+ people at all times, half of them unmasked during COVID, despite the posted signs. No linens or towels can be brought to rooms and no housekeeping services so you have to wait in the line of a full lobby over 45mins just for clean towels. Attached photo of the lobby with the SHORTEST line during the whole stay and it was still over a 40 min long wait, just for towels. The convenience area has nothing to offer unless you really appreciate BANG energy drinks. They didn’t even have bottled water available to purchase. There were 2 men hanging out in the lobby and at the front door obviously selling drugs. People would pull up to the front of the hotel with cash in hand and arm out the window and the man would run to the car and hand them something and give them a handshake to take the cash. Entirely too obvious. This went on for all 3 days. The entrance is a drive thru drug distribution center. When I inquired about getting my money back and canceling my stay so that I could move to a different hotel that would be safer for my daughter, The woman at the front desk informed me the hold on my card wouldn’t be released for at least a week and I would lose my deposit for late cancellation. Due to not having additional funds, we were forced to stay and just keep the door locked. Everyone staying was instructed to put their dirty towels, linens, and trash outside of their room doors for collection due to not having housekeeping so the hallways were constantly piled with trash and dirty linens/towels. I guess housekeeping is unsafe due to Covid but, it’s acceptable to have over 30 people piled into the lobby at all times waiting to check in it get towels. Many not wearing masks or taking any precautions at all. Doesn’t seem to make sense. In positive remarks, I will say the sanitizer stations were always full and the room was cleaned very well prior to our arrival. To be noted: the bars advertised online were both closed, despite the rest of the city being reopened and all the stools were full of people anyways because they were waiting around the lobby. The rooftop is closed, the fitness center is closed. The parking is actually $20 PLUS an additional service fee so the price listed online is inaccurate. I would call ahead before booking fans ensure that what you are seeking will be available before you arrive or I would just stay somewhere else in the city where they have all their amenities open and available for the same room price, where they take real precautions to keep you safe, and the lobby isn’t a staged waiting area for drive thru drug deliveries.
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Date of stay: October 2020Trip type: Travelled with family
1 Helpful vote
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dweebe wrote a review Mar 2020
Saint Louis, Missouri2,251 contributions68 helpful votes
Nice hotel that is a good location when traveling with a family. Some prefer to be in the middle of it all, but this CBD area hotel allows you quick access to the convention center, French Quarter, Garden District and other attractions. A few worn things in public areas (carpet, doors, lights) but nothing alarming. The only downside is the $35/night valet parking: but that's pretty normal for hotels in a compact city like New Orleans
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip: Light sleepers should avoid the St. Peters Street side.
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Response from TeamMarriott, Manager at SpringHill Suites New Orleans Downtown/Convention Center
Responded 26 Mar 2020
Dear dweebe, Thank you for sharing your kind review for SpringHill Suites New Orleans Downtown/Convention Center. We are delighted you were impressed with our warm hospitality and that our proximity to various attractions added the convenience to your stay. We appreciate your business and hope you will make us your home every time your travels bring you to our exciting city. Sincerely, Edison Coronado Assistant General Manager
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Sheryl E wrote a review Mar 2020
ORLANDOtOURGUIDE41 contributions43 helpful votes
Great location for C. C. Efficiently decorated inside w/great breakfast as always. People nice at front desk and helpful as well. I appreciated the front desk and management assistance as I was with a group for Mardi Gras. What's it lacking? A sense of warmth and color. Halls are laid out with an odd configuration which caused some of my guests a bit of consternation - still, a reasonable cost and excellent customer service sold me. Have no issues returning next Mardi Gras season!
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Date of stay: February 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Use first floor rooms - they are in a separate, attached building but easy to get to.
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1 Helpful vote
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Response from TeamMarriott, Manager at SpringHill Suites New Orleans Downtown/Convention Center
Responded 22 Mar 2020
Dear ORLANDOTOURGUIDE, Thank you for choosing our SpringHill Suites New Orleans Downtown/Convention Center during the Mardi Gras season. We are glad you and your guests had a pleasant stay and that our location close to New Orleans Ernest N. Morial Convention Center added convenience to your visit. We also appreciate you recognizing our team; they will enjoy reading your compliments. Thank you once again, and we look forward to welcoming you back in the next season. Sincerely, Edison Coronado Assistant General Manager
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Diane W wrote a review Feb 2020
Wolverhampton, United Kingdom73 contributions84 helpful votes
Did not book this hotel but was sent there from Towne Suites as they had sold our rooms!!!!!!!!!!! We were not disappointed by this hotel as it is in a good location, quite near the river walk outlet shops and in walking distance to Bourbon street and The French Quarter. Rooms were clean and spacious. Staff were all very friendly. The complimentary breakfast was excellent and set us up for the day. This hotel also has a swimming pool but unfortunately because we did not know we were staying there we did not take our swimsuits. Would recommend this hotel.
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Date of stay: February 2020
Location
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1 Helpful vote
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Response from TeamMarriott, Manager at SpringHill Suites New Orleans Downtown/Convention Center
Responded 23 Feb 2020
Dear Diane W, Thank you for recommending SpringHill Suites New Orleans Downtown/Convention Center to future guests. We are glad you had a great stay with us and that you loved our attentive staff, spacious rooms, and the delicious breakfast we offer. We are also happy to read that you enjoyed our proximity to the French Quarter and Bourbon Street. We are grateful for your recommendation and look forward to welcoming you back soon. Sincerely, Edison Coronado Assistant General Manager
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lagirl1964 wrote a review Feb 2020
Mobile, Alabama10 contributions12 helpful votes
The first night my room was on the side of hotel across the street from a bar that had very loud music until 4am. I asked for another room facing courtyard. Girl at front desk told me they try to put younger, hipsters in the room I was in as music on weekends usually goes on until 5am. Be aware older non-hipsters. Second night little gymnasts ran up and down the halls while their moms were out on the town. Not hotel's fault but wish they would stress to parents not to leave kids unattended.
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Date of stay: February 2020Trip type: Travelled with family
1 Helpful vote
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Response from TeamMarriott, General Manager at SpringHill Suites New Orleans Downtown/Convention Center
Responded 13 Feb 2020
Dear lagirl1964, We enjoyed hosting you recently and we appreciate you taking the time to write about your experience. We apologize that we were not able to provide you with the outstanding stay you deserved due to excessive noise. Our highest priority is for each guest to have a rejuvenating, relaxing stay, and we are sorry we failed to deliver in your case. Thank you for letting us know so we can work to prevent similar situations in the future. We hope you will consider staying with us again for a more restful visit. Sincerely, Edison Coronado Assistant General Manager
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PRICE RANGE
US$126 - US$320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites new orleans hotel new orleans, new orleans springhill suites
FORMERLY KNOWN AS
SpringHill Suites New Orleans Convention Center
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
208
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Frequently Asked Questions about SpringHill Suites New Orleans Downtown/Convention Center
Which popular attractions are close to SpringHill Suites New Orleans Downtown/Convention Center?
Nearby attractions include The National WWII Museum (0.5 km), Escape My Room (0.5 km), and The National WWII Museum (0.4 km).
What are some of the property amenities at SpringHill Suites New Orleans Downtown/Convention Center?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at SpringHill Suites New Orleans Downtown/Convention Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SpringHill Suites New Orleans Downtown/Convention Center?
Guests can enjoy free breakfast during their stay.
Is parking available at SpringHill Suites New Orleans Downtown/Convention Center?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to SpringHill Suites New Orleans Downtown/Convention Center?
Conveniently located restaurants include Two Chicks Cafe, St. James Cheese Company, and Restaurant Rebirth.
Are there opportunities to exercise at SpringHill Suites New Orleans Downtown/Convention Center?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at SpringHill Suites New Orleans Downtown/Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites New Orleans Downtown/Convention Center offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to SpringHill Suites New Orleans Downtown/Convention Center?
Many travellers enjoy visiting Our Sacred Stories (1.7 km), Hermann-Grima House (1.5 km), and Longue Vue House and Gardens (6.6 km).