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Hilton Garden Inn New Orleans Convention Center

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Hilton Garden Inn New Orleans Convention Center
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1,190 Reviews from our TripAdvisor Community

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New Orleans, United States
Reviewed yesterday NEW

If you are used to the Hilton Garden Inn brand, be careful with this one. While the hotel bears the name, the same quality that you've come to expect at other Hilton Garden Inn's does not exist here. Hotel smells musty-especially the carpet. The rooms are just OK; my bathroom was gross. In a word it is LACKLUSTER after you've...

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Helpful?
Thank tanyamR1762QL
Dallas, TX, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Hotel staff was very friendly and helpful. Only stayed one night on a business trip, but all was well. Be aware if you drive that there is valet only parking, and the charge with taxes is over 40 bucks. But, this is typical of all downtown hotels in New Orleans. Nice outdoor pool on level 4 that had several guests...

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Thank Michael Z
About Hotel's Favourite Review
New Orleans, United States
Reviewed 2 days ago NEW

From the moment I arrived at this Hilton Garden Inn until I checked out the staff was upbeat, friendly, and helpful. Lobby is clean and modern with water/coffee/tea options. I was offered recommendations on local sights and dinner options. My room was clean and quiet and the cleaning staff did a great job as well. Beds and linens are comfortable...

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Thank 586terij
Mobile, United States
Reviewed 3 days ago NEW

The Hilton Garden Inn New Orleans Convention Center is an excellent location for Business Travel or for any convention activity near or surrounding the convention center. Ideally locate for the Riverview Outlet Center and the cruise terminal.

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Thank roderickm558
Silicon Valley, United States
Reviewed 3 days ago NEW

The rooms are big. The housekeeping is below average. Should do better cleaning the rooms. I stayed for 4 days, after the first day, I posted the do not disturb and they did not do any cleaning. I spent most of my time out. They need to have a better quality control regarding the housekeeping. Similar problems were reported by...

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Thank abdelm0atyf
Erica D, Front Office Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Let me start by apologizing for the inconvenience you have endured during your stay. I know that this has hampered your plans and I am truly sorry. Nonetheless, at Hilton we strive to provide our guest with exceptional service and we have failed to do so. Sincerely, Erica D.

Memphis, Tennessee
Reviewed 4 days ago NEW

The room I stayed in had a bad mattress and pillows. The bed had a dent in it and the pillows were very thin. I don't think I would ever stay here again. I stayed here last year and it wasn't like this. .

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Thank D4310EQandreap
Erica D, Front Office Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Let me start by apologizing for the inconvenience you have endured during your stay. I know that this has hampered your plans and I am truly sorry. Nonetheless, at Hilton we strive to provide our guest with exceptional service and we have failed to do so. Sincerely, Erica D.

A TripAdvisor Member
1 review
Reviewed 5 days ago NEWvia mobile

Amazing food made by Terrel Kelly! My husband is the pickiest eater you could ever possibly meet but he was practically eating out of Mr. Kelly's hand. He had a smoked sausage with white rice, soup beans and bread. I had an awesome sandwich with shrimp, lettuce, tomato and pickle. I also had a breaded shrimp appetizer that was served...

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Thank A TripAdvisor Member
Santa Maria, California, Usa
Reviewed 5 days ago NEW

This hotel has a problem with Comm.,when i checked in i told them we had an early filght ant to please give us a wake up at 3:00 am so we could catch a shuttle to the air port ,so what happends we get a call at 11:30 pm to ask me how many were going when they already had...

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Thank Bruce T
Washington DC, District of Columbia
Reviewed 5 days ago NEW

My friends and I travel together every year during spring break so this year we chose New Orleans. We booked rooms at this hotel and asked for a room block so we could all be close together, which they gave us 215-221. Upon check-in, there were no rooms blocked and the front desk didn't offer any solution or try to...

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1Thank Ms_JMonique
Erica D, Front Office Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Let me start by apologizing for the inconvenience you have endured during your stay. I know that this has hampered your plans and I am truly sorry. Nonetheless, at Hilton we strive to provide our guest with exceptional service and we have failed to do so. Sincerely, Erica D.

Washington DC, District of Columbia
Reviewed 5 days ago NEW

I went to New Orleans with a group of friends. Before arriving we asked for a block of rooms so we could all be close and they gave us room numbers for 4 rooms (215-221). Upon arrival, they had no record of the room block, hence we ended up on 3 separate floors. The bellmen on duty didn't help any...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ms_JMonique
Erica D, Front Office Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Let me start by apologizing for the inconvenience you have endured during your stay. I know that this has hampered your plans and I am truly sorry. Nonetheless, at Hilton we strive to provide our guest with exceptional service and we have failed to do so. Sincerely, Erica D.

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Staying in Arts District / Warehouse District

Neighbourhood Profile
Arts District / Warehouse District
Once a thriving industrial zone, today this district is home to a buzzing arts scene with an amazing assortment of galleries, boutiques, and studios having moved in and set up shop throughout the disused warehouses for which the area is so well known. Much of the art you'll come across here is local in scope, ownership and inspiration. However, among the many old brick warehouses are modern structures of steel and glass housing large-scale cultural institutions of national prominence such as the National World War II Museum, the Contemporary Arts Center, and the Ogden Museum of Southern Art. Just as eye catching as what’s on view inside the galleries and museums is the chance to see your ship come in at the Julia Street Cruise Terminal, which serves as a wistful reminder of the city’s historic maritime prominence.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn New Orleans Convention Center

Address: 1001 S Peters St, New Orleans, LA 70130-1725
Region: United States > Louisiana > New Orleans > Arts District / Warehouse District
Price Range: €114 - €358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New Orleans Convention Center 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilton Garden Inn New Orleans Hotel New Orleans
Hilton New Orleans
New Orleans Hilton
Hotel Style:
#30 Business Hotel in New Orleans
#56 Romantic Hotel in New Orleans
#59 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New Orleans Convention Center staff and other travellers.
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Questions? Get answers from Hilton Garden Inn New Orleans Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good over all”
82brucet, 24 Apr 2017 | Read review
“Rooms facing peters street if you want to sleep”
josei0, 17 Apr 2017 | Read review
“Free WiFi available to Hilton Honors members, so join if not already a member.”
975michaelz, 9 Apr 2017 | Read review
“High floor is a must (close to pool)”
marquisleonmoss, 20 Mar 2017 | Read review
“Go somewhere else.”
clevelandsluggo, 9 Mar 2017 | Read review
5 of 5