Rather rude and abrupt staff and an overall disappointing stay. Would not consider returning to this location as the general attitude of the staff and cleanliness needs great attention. Covid-19 seams to be the hide behind excuse for delivery a poor product and lack of proper service and care. Unfortunately a lesson well learned and not to be repeated.
We were charged for breakfast only to be told they don’t have one. We weren’t told about parking he additional. We weren’t told how to get to the hotel from the parking garage. Elevator in parking garage inoperable when we left, we had to carry all of our luggage up three flights of stairs. We weren’t even told there was a pool or how to access it. We saw it from our room. Only reason we knew. I messaged through the app asking questions prior to check in and NEVER received a response! Terrible location.
We had a great experience at the Hilton Garden...The front desk and staff were really great in making us feel welcome...We definitely recommend this hotel to all travelers going to New Orleans...We are definitely going to stay every time we are in New Orleans...
When I arrive to the hotel I was not greeted at all. I stood there for five minutes, until he finally looked up and acknowledge me. I checked in, and he handed me my room key. He did not explain where my room was, how to get to the room, where the elevator was located, or how to get to the parking lot . The staff that works at this hotel need to learn how to speak to people. I would ask a simple question and it would be answered with such an attitude, for no reason.
The parking was awful. There is not enough parking for guest. The room was not fully cleaned. There was a cigarette filter left on the floor along with hair everywhere. Including in the bed. The bathroom sink was broken. Each time I turned in the sink it sprayed everywhere!
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