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TownePlace Suites by Marriott New Orleans Downtown/Canal Street

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1600 Canal Street, New Orleans, LA 70112
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (31)
Room & Suite (28)
Videos (1)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from TownePlace Suites by Marriott New Orleans Downtown/Canal Street
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#131 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
Travellers' Choice
TownePlace Suites by Marriott New Orleans Downtown/Canal Street is an all-suite hotel on Canal Street in the heart of New Orelans, Louisiana. We offer all the comforts of home in pet-friendly accommodations with kitchens, which are just moments from the top destinations in New Orleans.
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Room & Suite (28)28
Full view
Property amenities
Parking
Wifi
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Golf course
Babysitting
Children Activities (Kid / Family Friendly)
Paid wifi
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Hotel links
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52Reviews5Q+A8Room tips
Traveller rating
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Popular mentions
Peter R wrote a review Jul 2020
Boston, Massachusetts2,222 contributions882 helpful votes
First, this is not in a very nice area of town. Second there is a parking lot next door that says "hotel parking" that is not affiliated with the hotel. They ending up putting a boot on our car when we were 15 minutes late checking out on day 3. We did not park in the hotel lot, which we learned at check in was across the road and down the street (and $17 per night instead of the $20 that we paid) as the hotel was out of parking passes. The front desk agent seems overwhelmed and on the two occasions that I had called prior to arrival to verify travel restrictions/protocols, was not very friendly. The lobby was messy with towels stacked on the bar for anyone who needed extra towels as there was no housekeeping. There was no hand sanitizer available. There was social distancing. The outside door to the hotel was locked and required a key to open and you needed to grab the handle with you hand to get it open - sounds easy but it was tricky and again, no hand sanitizer available. The room was roomy but dark as there was a missing light bulb. Price was good and the room itself was clean but no amenities as other Marriotts currently offer. I would look for a different location on the next trip
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Date of stay: July 2020
Rooms
Service
Sleep Quality
3 Helpful votes
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Response from Scott Campbell, General Manager at TownePlace Suites by Marriott New Orleans Downtown/Canal Street
Responded 6 Nov 2020
Thank you for your candid feedback. We appreciate your business and we are very sorry for the service challenges. The lack of communication is a concern and you should have been taken better care of. This is not the consistent service that our staff is known for and for this I am very sorry. We have some training and re-training with our staff and we appreciate your feedback so that we have this opportunity. Thank you again for your time and attention.
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B D wrote a review Feb 2020
1 contribution1 helpful vote
This was my second time staying at this hotel and it will definitely not be my last. Demetris and Phillis are AMAZING. The level of service is outstanding and I always feel at home when I stay here. The warm greetings, the smiles and the genuine care are just some of the many great qualities provided by the staff. I cannot wait to visit again. Keep up the great work!
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Date of stay: February 2020Trip type: Travelled with friends
1 Helpful vote
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Response from SHTPSNOLAGM, General Manager at TownePlace Suites by Marriott New Orleans Downtown/Canal Street
Responded 22 Apr 2020
Thank you for the wonderful comments and we are thrilled that Demetris and Phylissa provided you with exceptional service. We appreciate your business and cannot wait until you return so we can catch up. Thank you again for your time and attention.
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Anisha wrote a review Feb 2020
3 contributions2 helpful votes
This hotel went above and beyond my expectations from being accommodating with our late check in to our very chic suite. The weather was amazing so we got to enjoy the rooftop sitting area and look at the city during Mardi Gras. It’s just a short walk to the French quarter and tons of shops and eateries. Yet far enough away to not be too noisy so we rested comfortably.The front desk clerk was so helpful telling us about popular attractions and even gave us king cakes. Plus this was the kids first time coming to New Orleans so they were pleasantly surprised and excited. The hotel really lived up to my expectations will definitely stay again.
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Date of stay: February 2020Trip type: Travelled with family
1 Helpful vote
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Response from SHTPSNOLAGM, General Manager at TownePlace Suites by Marriott New Orleans Downtown/Canal Street
Responded 22 Apr 2020
Thank you for taking the time to review the Towneplace Suites New Orleans. We are so glad that you enjoyed the roof top and all of the services that the hotel has to offer. We appreciate your business and we hope to see you again soon.
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Kevin H wrote a review Feb 2020
2 contributions2 helpful votes
We were in town for Mardi Gras and this was our first time staying at the Townplace on Canal... what an outstanding experience. As a platinum elite member, we were upgraded to a city view suite. The customer service at the front desk was the best we've ever experienced as we've stayed at Marriott properties all around the world! Phyllisa's vibrant personality and great costomer service was the highlight of staying at the Townplace Suites. We had a wonderful stay and will definitely be back! Hats off to Phyllisa and the entire Townplace team... thank you so much!
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Date of stay: February 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from SHTPSNOLAGM, General Manager at TownePlace Suites by Marriott New Orleans Downtown/Canal Street
Responded 22 Apr 2020
Thank you for your feedback and for staying with us. We are glad that you had a great time at Mardi Gras this year, and I will be sure to let Phylissa know that she made an impact on your visit. Thank you again for your time, and we hope to see you again soon!
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Love wrote a review Feb 2020
Arlington, Texas48 contributions27 helpful votes
+1
Upon check in we were greeted immediately front desk staff really nice extremely nice to be exact so accommodating and hospitable. The room had a great view being right by hospital you can hear emergency vehicles it was still cool. The breakfast was amazing almost as good as embassy suites but they are still #1 Lol. However everything u can think of they had this is gonna be my go to hotel for all my New Orleans visits not one single issue. Thank you!!!
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Date of stay: January 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from SHTPSNOLAGM, General Manager at TownePlace Suites by Marriott New Orleans Downtown/Canal Street
Responded 22 Apr 2020
Thank you for taking the time to review the Towneplace Suites. We are thrilled that you enjoyed your visit and we appreciate your business and the wonderful comments. We look forward to seeing you in the future.
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PRICE RANGE
US$120 - US$418 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
105
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Frequently Asked Questions about TownePlace Suites by Marriott New Orleans Downtown/Canal Street
Which popular attractions are close to TownePlace Suites by Marriott New Orleans Downtown/Canal Street?
Nearby attractions include Seven Three Distilling Co. (0.3 km), St Louis Cemetery No 2 (0.3 km), and NOLA Historic Tours (0.4 km).
What are some of the property amenities at TownePlace Suites by Marriott New Orleans Downtown/Canal Street?
Some of the more popular amenities offered include free breakfast, a lounge, and a fitness centre.
Which room amenities are available at TownePlace Suites by Marriott New Orleans Downtown/Canal Street?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at TownePlace Suites by Marriott New Orleans Downtown/Canal Street?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at TownePlace Suites by Marriott New Orleans Downtown/Canal Street?
Yes, parking is available to guests.
What are some restaurants close to TownePlace Suites by Marriott New Orleans Downtown/Canal Street?
Conveniently located restaurants include WeDats Chicken & Shrimp, We Dat's Chicken & Shrimp, and Pho Tau Bay Restaurant.
Are there opportunities to exercise at TownePlace Suites by Marriott New Orleans Downtown/Canal Street?
Yes, guests have access to a fitness centre during their stay.
Does TownePlace Suites by Marriott New Orleans Downtown/Canal Street have an airport shuttle?
Yes, TownePlace Suites by Marriott New Orleans Downtown/Canal Street offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at TownePlace Suites by Marriott New Orleans Downtown/Canal Street?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to TownePlace Suites by Marriott New Orleans Downtown/Canal Street?
Many travellers enjoy visiting Our Sacred Stories (0.6 km), Hermann-Grima House (0.9 km), and Longue Vue House and Gardens (4.9 km).