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Doubletree by Hilton Hotel New Orleans

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1,985 Reviews from our TripAdvisor Community

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Showing 1,922: English reviews
Omaha, United States
Reviewed 17 December 2015

I stayed here on business for a conference. The hotel overall was very dirty (to the point I didn't want to walk around the room without shoes on). There was an offensive smell that permeated throughout my entire room. If you want breakfast, get ready to fork up $20+.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Christopher J
Cristhian H, Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

Christopher J, We sincerely apologize for your poor experience stay at our property. We could not be more disappointed that we failed you and for the cleanliness issues with the room. However, we will use this a learning opportunity and share it with our Housekeeping team to make improvements. Hopefully you give us another chance to show that we have...

Houston, Texas
Reviewed 16 December 2015

From the time we pulled up to Valet to the time we checked in we had outstanding customer service. The Valet guys were AWESOME and always spoke to us when coming or going. We enjoy staying at Doubletree Hotels and the cookies you get when checking in are to die for. I bought cans before we left. Front desk was...

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Helpful?
Thank kdubb2015
Cristhian H, Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

kdubb2015, Thank you for your feedback and for choosing our hotel to celebrate your birthday weekend. We are happy that you had a great experience and that our staff did an awesome job taking care of you. We hope that you are able to celebrate more birthdays with us and look forward to your next visit. Happy Birthday from the...

Reviewed 16 December 2015 via mobile

My husband and I were in New Orleans for the Bayou Classic. We picked the Doubletree for the convenient location and trusted the Hilton brand in that we would have a nice, comfortable stay. However, we were extremely disappointed!! This hotel is very outdated!! The bathroom was not up to par at all for the amount of money we paid...

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Helpful?
Thank Vickie J
Cristhian H, Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

Vickie J, We regret that we were not able to provide you with the quality of service that you have come to expect from our brand. We could not agree more that our hotel is in need of an upgrade and we'll be going a major renovation at the start of 2016. We can guarantee you that everything you have...

Sugar Land, Texas
Reviewed 15 December 2015

Location is awesome. Right across the street from Harrahs. Very convenient if you enjoy gambling. Close walk to French Quarter as well. Clean and restaurant bar decent. Would stay again here. Can't beat price for location.

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Helpful?
Thank Dina J
Cristhian H, Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

Dina J, We are glad to know that you had a pleasant experience our hotel. We are definitely in a very convenient location to be able to enjoy the great things that New Orleans has to offer. We wish you happy holidays and hope to see you again soon! Sincerely, Doubletree by Hilton New Orleans

Houston, Texas
Reviewed 15 December 2015 via mobile

I think the price and location somewhat outweighs the negative. The check in staff was fine and they give you yummy cookies. The room is pretty basic but the mattress was nice and soft. Nice flat screen tv and small one cup coffee maker and full sized hair dryer. The next morning - I heard everything from the maids 2...

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Helpful?
Thank cowboybooth
Cristhian H, Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

cowboybooth, We appreciate you for the comments shared regarding your recent visit to our hotel. We are glad that you enjoyed your stay with us and that you were able to enjoy everything that is near and within walking distance to the property. As far as the noise issue, we are addressing that during our renovation that will take place...

Cali, Colombia
Reviewed 15 December 2015

This hotel has a great location, close to everything. The problem is tha it needs renovation on an urge, the lobby is ok but the rooms, at least mine (1406), are old and you can tell it because of the conditions and appearance of the formiture. Things were in a good shape, but were old. In my room the air...

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Helpful?
Thank JuanMG0nzalez
Cristhian H, Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

JuanMG0nzalez, Thank you so much for taking the time to review our property. We are glad that you found our hotel to be clean and in good shape. We definitely agree that our property needs a renovation and we are in the process of being upgraded. Everything you mentioned will definitely be addressed during the remodeling and the hotel will...

Denham Springs, Louisiana
Reviewed 14 December 2015 via mobile

Stayed here on a Saturday night for a holiday party. Booked the room months in advance and am a hHonors member in high standing. Arrived at 5 (check in is 3), and waited nearly 30 minutes to verify if room was ready - not a special room - just a room. Desk staff (Tangela) was in the middle of working...

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Helpful?
Thank LSUTraveller
Cristhian H, Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

LSU Traveller, We sincerely apologize for failing you on this visit to our property. We agree that you should not have had any issues checking in, checking out, or retrieving your vehicle. This is definitely not the norm and we will use your comments as training opportunity and make improvements. We certainly value your feedback and wish you could give...

Jersey City, New Jersey
Reviewed 12 December 2015

This was the most disappointing Hilton property I’ve ever stayed in. The lobby is fine, and I can’t speak for the other rooms, but Room 525 was musty and the moisture after taking a shower never dissipated from the room. The entryway to the room also had an unusual metal plate on the ceiling, which seemed to be covering access...

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Helpful?
Thank Kristina F
Cristhian H, Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

Kristina F, Thank you for sharing your feedback about your experience at our property. We are extremely disappointed to know that you did not enjoy your visit. We apologize for the condition of your room and agree this is unacceptable. You can rest assured that your feedback will be shared with our Housekeeping and Maintenance team to look into these...

Leesville, United States
Reviewed 11 December 2015

Entire hotel in dire need of updating and remodeling. Furniture is in terrible condition. Rooms are not soundproofed and are very loud. Service is very slow at front desk. The three star rating seems high in my opinion. Would not stay here again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sally R
Cristhian H, Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

Sally R, We are very sorry that we failed you on this visit. We want to make sure our guests have memorable experiences and this did not happen. We agree that our hotel is in need or a renovation and is something we will begin to do so next month. We hope that you can give us another chance once...

Greenville, Mississippi
Reviewed 9 December 2015

I would not recommend this hotel. The cleaning service is terrible. The ice machine did not work on 3 floors and the hot water took 5 minutes to warm up. The walls are very thin and it sounds like the people next door are in your room

Review collected in partnership with Amoma.com
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Helpful?
Thank lesliemG6591SR
Cristhian H, Manager at Doubletree by Hilton Hotel New Orleans, responded to this review

lesliemG6591SR, We apologize that we failed you during your recent visit to our property. Our goal is to ensure all of our guests have a pleasant experience and clearly this did not happen. Trust us that we will definitely use this feedback to make improvements and will be better should you decide to visit us again. Please feel free to...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel New Orleans is perfectly located next to Harrah's Casino along Canal Street and across from the French Quarter. Local sites and attractions such as Jackson Square, Bourbon Street, Audubon Aquarium of the Americas and Shops at Canal Place are all within close walking distance. Only a short three blocks from the Arts & Warehouse with top museums, art galleries and restaurants our hotel serves as the perfect base to explore the city no matter what your age or interests may be. ... more   less 

Additional Information about Doubletree by Hilton Hotel New Orleans

Address: 300 Canal St, New Orleans, LA 70130-1104
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: €136 - €378 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel New Orleans 3.5*
Number of rooms: 367
Reservation Options:
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Also Known As:
Doubletree New Orleans
Doubletree Hotel New Orleans
New Orleans Doubletree
Hotel Style:
#7 Spa Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel New Orleans staff and other travellers.
14 questions
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Hattiesburg, Mississippi
5 months ago
Columbus, Georgia
7 months ago
New York City, New York
Des Moines, Iowa

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Questions? Get answers from Doubletree by Hilton Hotel New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a high floor away from elevators. Rooms are very small but are very modern and attractive.”
 of 5 bubbles 101MartinS, 4 Jan 2017 | Read review
“Higher floors have the best views”
 of 5 bubbles LOOKHIGHER, 7 Dec 2016 | Read review
“Stayed on the 6th floor and was super quiet.”
 of 5 bubbles 421lafayettec, 4 Dec 2016 | Read review
“The higher, the better if you want to avoid street noise.”
 of 5 bubbles Joshdemobile, 28 Nov 2016 | Read review
“some rooms have a view of the mighty Mississippi river, interesting to see the comings and going on the river”
 of 5 bubbles 241charlesa, 19 Nov 2016 | Read review
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