Dirty, old, room smelled like old smoke. The furniture was not old, worn, and stained. Room looked like they did not vacuum after last guest. Sheets are old and worn, and stained too, bed spread was worn and stained. Windows dirty, curtains broken and could not close well. I paid too much on the Best Western site saw it a little while later for almost half price on booking. Oh yeah, water was barely lukewarm. We did not checkout the restaurant, just wanted to leave. Valet parking was $40.00 probably average price, or you can park a couple of blocks away for $20.00.
Excellent staff! Kim went above and beyond the usual customer sevice. All of the staff are kind and helpful! The location is perfect to walk to the riverwalk and casino. The view from my room was beautiful, especially at sunrize. Very pleased with the quality of food in the cafe in the hotel. The fried green tomatoes were perfectly prepared and were delicious. My iced tea, lunch ,and dinners were very good also. I walked through the streets in the surrounding area and felt safe.
We enjoyed our weekend stay at the hotel. It is really nearby to places to eat and tourist areas. We would go back for the closeness of the hotel to all of our favorite central activities like the streetcar, dining and right now the Mardi Gras (Yardi Gras) activities like house floats are walking distance from the hotel.
Definitely NOT new remodeled as advertised. Staff is nice but that’s about it. So many issues. First we were checked into a room that wasn’t serviced, ok no biggie right, just go down and get a new one. The “serviced” room was sad. Peeling paint (badly), very dirty walls, broken curtains, janky drawers, hanging extension cords, dirty mirrors, pooling water in shower, suuuper squeaky bed and non working safe.
Outrageous parking fees. Dirty elevator and rooms. Rooms smell old, windows filthy and completely outdated. Desperate need to updating, overhaul cleaning and remodeling. Smells old and musty. Bed was uncomfortable and hard. Furniture outdated and setup was terrible.
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