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JW Marriott New Orleans

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JW Marriott New Orleans
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2,186 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott New Orleans
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Showing 2,134: English reviews
Kandahar, Afghanistan
Reviewed 14 April 2015

I am from NOLA,& it had been many yrs since I was home.It was hard to determine where we would stay. I knew I wanted to stay in a nice hotel,close to Tourist sights, & this hotel had all of the above.

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Helpful?
2Thank Grace L
GM70130, General Manager at JW Marriott New Orleans, responded to this review

Dear Grace L. Welcome Home! I appreciate your sharing your experience at the JW. You may have come a long way to see how the city has progressed within a few short years. Thank you for your kind words about our service. We take pride to ensure guests have a spectacular experience while visiting New Orleans. As you can see,...

Dayton, United States
Reviewed 14 April 2015

In New Orleans for business, I chose not to stay the the conference hotel but to stay at this JW Marriott instead. I am so glad I did. After reading many reviews I was leery of staying because the hotel does not offer concierge lounge on the weekend and because of the reviews that noted noise was a problem. I...

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Helpful?
1Thank Lakia G
GM70130, General Manager at JW Marriott New Orleans, responded to this review

Dear Lakia G, Thank you for taking the time to share your experience. I appreciate your business and was pleased that we exceeded your expectations. Our location is perfect to get around in the city with all tourist attractions within walking distance. Please visit again when you can. Sincerely, Ted Selogie General Manager

Summerland, Canada
Reviewed 13 April 2015

We had a unexpected layover in New Orleans due to cruise ship troubles. The Marriott was very helpful in helping us salvage our vacation. Our room was very comfortable and quiet and gave us a panoramic view of the quarter that was beautiful in the evenings. The staff were very courteous and helpful. Being very close to the trolley was...

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Helpful?
1Thank Jan and Stearn H
GM70130, General Manager at JW Marriott New Orleans, responded to this review

Dear Jan and Stearn H. Thank you for your kind words. I appreciate you sharing your experience in the JW. We strive to enhance our travellers perception of New Orleans and I was happy to see we were able to help overcome the cruise situation and allow you a nice relaxing stay in my hotel. We look forward to your...

tampa
Reviewed 12 April 2015 via mobile

Came here for a girls weekend. Every interaction with hotel employees was superb. Friendly, helpful, never feel like they are looking for a tip just happy to do their job (although will accept tip if offered, do not awkwardly wait). Rooms/location also excellent. But the employees were just exceptional. Bravo to the manager that hires them and keeps the good...

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Helpful?
2Thank nicole s
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear nicole s, What a pleasure it was to read about how much you enjoyed your girl's weekend with us in the French Quarter. We are happy to hear that you loved our guest rooms, location and impeccable service. It's wonderful when our team is able to make a lasting impression on our guests to improve their stay. Thank you...

florida
Reviewed 12 April 2015

My family of four went here to enjoy New Orleans and To go to the aquarium. We pulled up front and had a problem finding where you are supposed to park. You have to drive around to the back of the hotel to valet park. It s a little confusing but once you find it you are fine. The hotel...

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Helpful?
3Thank jeanne m
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear jeanne m, Thank you for your incredibly valuable feedback and kind words. It is wonderful that you loved our location, clean guest rooms and delicious in-room dining options. We are sorry to hear that you experienced some confusion upon arrival but are glad that you were able to find your way. It is great to hear that you were...

Reviewed 12 April 2015 via mobile

So the hubs and I decided to take a long weekend in NOLA. We made the drive (which is awful on the return trip) to celebrate our anniversary. I will tell you we imagined daytime pool rest and nights at jazz clubs. The latter was great, but the pool deck was being redone- not posted on their website. Total bummer...

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Helpful?
1Thank Leah S
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Dleahs, It is a pleasure to hear that our staff provided you with caring and friendly service. I would agree with you that our associates truly deliver a 5 star experience. However, I do regret to hear that your overall experience was dampened by the renovation of our pool deck and the modernization of our elevators. The improvements that...

San Diego, California, United States
Reviewed 11 April 2015

I'm very torn in writing this review because I love JW properties, they are usually my go-to when vacationing. This property is nothing fancy, the rooms/beds are extremely small. It is in a great location, within walking distance of the river, Bourbon Street, the French Market. To start, we arrived at around 3:15 in the afternoon and check-in is at...

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Helpful?
1Thank Melissa R
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Melissa R, Thank you for your kind words as it relates to each and every member of our team that worked diligently to make your experience delightful. Please accept our apology for the multiple issues that you experienced from the work being completed to our pool deck, to lack of attention to detail from our cleaning staff. We have...

Atlantic Highlands, New Jersey
Reviewed 11 April 2015 via mobile

We spent four great days in NOLA at the JW Marriott on Canal Street. Service was top notch. Everyone we came in contact with was so pleasant and helpful. The room was spotless. Fitness center very well equipped. Lounge area was very comfortable. When we return to NOLA we will book at JM Marriott. I will definitely look to book...

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Helpful?
1Thank Hogan2014
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Hogan2014, We are absolutely delighted to hear that you enjoyed such a wonderful stay on Canal Street. Thank you for taking the time to share your review with us. It is wonderful that you loved our outstanding service, immaculate guest rooms and well-equipped fitness center. We are thrilled that every one of our staff members provided you with friendly...

Boulder, CO
Reviewed 10 April 2015

When i checked in, i asked about rain as i was going to walk around the quarter. Marriotts typically have "loaner" umbrellas one can use. When the front desk clerk offered me an umbrella i said, "sure." She handed me a small foldable umbrella with hotel ads on it. Imagine my surprise when i got home and saw $30 on...

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Helpful?
1Thank CharlieBoulder_CO
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear CharlieBoulder_CO, Please accept our apology for the erroneous charge for the use of one of our loaner umbrellas. We typically place a deposit on your guest room for temporary use of the umbrella which is removed when the umbrella is returned. We will coach our team to insure that they clearly explain the loaner umbrella program when inclement weather...

McClellanville, South Carolina
Reviewed 10 April 2015 via mobile

Loved this hotel! Great location 2ish blocks from Bourbon St and the Riverwalk. We had a corner king deluxe room that was clean, big and comfortable. Also found the room to be very quiet. Room service breakfast was prompt and delicious. All staff that we encountered were professional and helpful. Love that they provide free bottled water. Really can't go...

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Helpful?
3Thank dixiebelle06
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear dixiebelle06, What a delight it was to discover how much you loved our hotel. Thank you for taking time out of your day to share your experience with us through your review. We are pleased that you enjoyed your time with us from our excellent location and our comfortable guest rooms to our fantastic in-room dining and helpful staff....

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff

Additional Information about JW Marriott New Orleans

Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: €170 - €432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com, Travelocity, Expedia and Jetsetter so you can book your JW Marriott New Orleans reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott New Orleans
New Orleans Marriott
Hotel Style:
#15 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott New Orleans staff and other travellers.
37 questions
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Questions? Get answers from JW Marriott New Orleans staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a street view. Our room view was of the tops of other buildings. I'd ask for a floor 15 or higher.”
 of 5 bubbles DeviW, 15 Feb 2017 | Read review
“The fitness center is on the 8th floor, so some of the 9th floor rooms in the low 900s are not conducive to sleeping late”
 of 5 bubbles GiantsFan1986, 5 Feb 2017 | Read review
“I always want a higher floor. I find them quite random the view. Ask to see the Mississippi”
  • Corner seating area
  • View towards The Mississippi
  • View towards Bourbon Street
  • Big corner room 16th floor comfortable Marriott king
 of 5 bubbles thecolonel1215, 3 Feb 2017 | Read review
“Ask for a corner room, if available”
 of 5 bubbles intimagemd, 4 Jan 2017 | Read review
“Ask for room with view of river”
 of 5 bubbles johnrk2013, 2 Jan 2017 | Read review
5 of 5