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InterContinental New Orleans, an IHG Hotel

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444 St Charles Ave, New Orleans, LA 70130-3106
12 people are viewing this hotel
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Traveller (663)
360
Panoramas (9)
Room & Suite (417)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#58 of 177 hotels in New Orleans
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Modern comfort and classic southern hospitality intertwine at this AAA Four Diamond Award luxury hotel near the French Quarter. From our bold restaurants to our timeless event spaces and every room in between, InterContinental® New Orleans provides guests with the refined amenities needed for an unrivaled stay in the Crescent City. Nestled in the Central Business District, guests will be just steps from iconic areas like Bourbon Street and the Arts District of New Orleans.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
On-demand films
Safe
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Spanish
2478Reviews127Q+A100Room tips

Reviews
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Traveller rating
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John wrote a review Today
Myrtle Beach, South Carolina5 contributions1 helpful vote
Second year coming to this hotel. The staff is extremely helpful and makes the stay a perfect experience. George the concierge actually remembered the both of us as we walked inside to register. We last saw him exactly a year ago. It makes this hotel feel like home away from home when we come here. George was incredibly helpful once again by recommending places to visit and where to watch the two parades that weekend. We will be back this spring for jazz fest and will be staying at this hotel again.
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Date of stay: February 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Tessandom wrote a review Today
Killarney, Ireland67 contributions68 helpful votes
We stayed here from 20 to 24 January at the start of a 15 day road trip and the only disappointment was that they couldn’t accommodate us for our last 2 nights (Feb 2 and 3). This was by far the BEST hotel of our trip! Staff lovely, lifts super fast, room spacious and clean and the shower was really good. The location is excellent. Their restaurant Trenasse serves the very best grits! Highly recommend
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Thérèse M wrote a review Today
Killarney, Ireland1 contribution
Stayed in this hotel from 20 to 24 Jan, it was seriously good. The location is excellent, the staff so friendly and helpful. Our room was a good size and the shower was perfect. The lifts were so fast and we never waited too long for one. We were on a 15 night road trip and this was by far the best hotel we stayed in and the price was excellent. BTW when the waiter tells you they serve the BEST grits in NOLA believe him!
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Opallouise wrote a review 1 Feb
Indiana60 contributions19 helpful votes
From the moment I walked into the grand lobby of the InterContinental until the moment I left, I felt very comfortable and so well taken care of. Upon checking in, Iman was incredibly lovely & welcoming and reassured me that, despite arriving a bit early, my room was ready and waiting. I was lucky enough to have a corner suite on the 9th floor - with a pretty view of historic St. Charles Avenue. I was very touched to find a welcome gift, from someone very special to me, in my room. The room was spacious, superbly clean, and had all of the amenities I could ask for. I was traveling alone, and never once did I feel lonely or unsafe. In the morning the staff greeted me warmly and Reyna made sure I got fresh coffee and beignets in Pete's. In the evenings, Gary at the front desk and Oswald at the door always welcomed me back in, and made sure to ask me if there was anything I needed. I felt like a part of the family, and really, I couldn't have asked for anything more. Upon check-out, Iman was again as lovely as she could be. Leanne, at the concierge desk, called for a cab to take me to the airport. What I really appreciated was that Leanne told me exactly what the cab would look like & when it would arrive, giving me the opportunity to just stand outside, soak up the last bits of New Orleans and watch the street car rumble down St. Charles one final time. I had the opportunity to tour the grand ballroom and meeting spaces on the second and third floors. Wow. The ballroom is spectacular! I can't thank the staff enough for welcoming me like family, for looking out for me and for just being so caring and thoughtful. This was my first time at this hotel, but it definitely won't be my last!
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Date of stay: January 2023
Value
Rooms
Service
Room Tip: You can hear the streetcar in rooms facing St Charles, esp. lower floors.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from John Romano, General Manager at InterContinental New Orleans, an IHG Hotel
Responded 5 days ago
Dear Opellouise6, Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by Iman, Oswald, Reyna, Gary and our team. Please tell your friends about your stay and come back to visit very soon. John Romano
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zippysmom01 wrote a review Jan 2023
Las Vegas, Nevada10 contributions
Was invited to stay at this chic hotel and was pleasantly impressed by the friendliness of all its staff members! Our room was very nice and welcoming. Although we didn’t require housekeeping due to only staying for 2 nights, their housekeeping staff checked with us twice to see if we needed anything.
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Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Romano, General Manager at InterContinental New Orleans, an IHG Hotel
Responded 1 week ago
Dear Zippysmom01, Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by our team. Please tell your friends about your stay and come back to visit very soon. John Romano
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Richard L wrote a review Jan 2023
Alpharetta, Georgia65 contributions34 helpful votes
This hotel was everything that I have come to expect from the Intercontinental brand. Check in was a breeze, as it was done online the night before. The room was spacious, clean and well appointed. A corner room was a real bonus, as it was quiet and afforded multiple views of the city. The staff was friendly, professional and attentive, and the location was perfect for all of my travel and tourist plans. An added bonus was the in house restaurant, Trenasse, which offered an excellent menu, wines and drinks at very fair prices. I will definitely select this hotel again on return visits to New Orleans!
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Romano, General Manager at InterContinental New Orleans, an IHG Hotel
Responded 1 week ago
Dear 54richardl, Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by our team. Please tell your friends about your stay and come back to visit very soon. John Romano
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Purple B wrote a review Jan 2023
Absolutely amazing!!!! We I walked in he had me taken care of from start to finish!!! Then to my pleasant surprise, he was there at check out as well!!! He was so kind, helpful, funny, and accommodating!!! I will be looking for him the next time I return to this wonderful city!!!!
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Romano, General Manager at InterContinental New Orleans, an IHG Hotel
Responded 1 week ago
Dear 482purpleb, Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by Travis and our team. Please tell your friends about your stay and come back to visit very soon. John Romano
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jacob wrote a review Jan 2023
Hollister, California1 contribution
I've never had a checkin that was under 2 minutes...laughed so hard....made to feel like I was the most important person in the freaking lobby....and then to top it all off, he walked me to the elevator and said if I needed anything, he's here til 3:30, just call and ask for him! I was thinking to myself ...is this dude for real? NO ONE will top the FIRST impression T made on me! NO ONE!
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Romano, General Manager at InterContinental New Orleans, an IHG Hotel
Responded 1 week ago
Dear jacobsB5348PA, Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by Travis and our team. Please tell your friends about your stay and come back to visit very soon. John Romano
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Y Y wrote a review Jan 2023
27 contributions3 helpful votes
Our room was large and clean. The shower had some mold. Pillows were way too large to sleep comfortably. They had no room service, even for breakfast. The breakfast restaurant was very expensive. They had food and drinks in the room but no written indication of the cost. Wifi was good. Staff was helpful.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Parking is extremely expensive. Use an Uber or lift.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Romano, General Manager at InterContinental New Orleans, an IHG Hotel
Responded 1 week ago
Dear Go Places648973, Thank you for your review of the hotel. We are very sorry that you did not receive the normally high level of service that our guests are accustomed to. Because your review is confidential, please email our AGM, Matthew Rogers at matthew.rogers@icneworleans.com with your contact information. We would like to make contact with you for follow up. John Romano
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Serita E wrote a review Jan 2023
The front desk crew, Jhoseyln, Cindy and Deanne rocked it! They went above and beyond to help fix problems with our reservations. They were available and attentive, no problem to big or small and I appreciate them for their professionalism! Thank you IC Front Desk Team!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from John Romano, General Manager at InterContinental New Orleans, an IHG Hotel
Responded 1 week ago
Dear seritae2022, Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by Jhoseyln, Cindy, Deanne and our team. Please tell your friends about your stay and come back to visit very soon. John Romano
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$188 - US$319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new orleans intercontinental, intercontinental new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
484
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INTERCONTINENTAL NEW ORLEANS, AN IHG HOTEL - UPDATED 2023 Reviews

Frequently Asked Questions about InterContinental New Orleans, an IHG Hotel
Which popular attractions are close to InterContinental New Orleans, an IHG Hotel?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.3 km), Escape My Room (0.4 km), and The Sazerac House (0.3 km).
What are some of the property amenities at InterContinental New Orleans, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental New Orleans, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental New Orleans, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental New Orleans, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental New Orleans, an IHG Hotel?
Conveniently located restaurants include Criollo Restaurant, St. James Cheese Company, and Ruby Slipper Cafe.
Are there opportunities to exercise at InterContinental New Orleans, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is InterContinental New Orleans, an IHG Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of New Orleans.
Are any cleaning services offered at InterContinental New Orleans, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental New Orleans, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental New Orleans, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.