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InterContinental New Orleans

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444 Saint Charles Avenue, New Orleans, LA 70130-3106
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (615)
360
Panoramas (9)
Room & Suite (384)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental New Orleans
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 178 hotels in New Orleans
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
InterContinental New Orleans enjoys one of the city's most coveted locations: two blocks from the French Quarter, four blocks from Harrah's New Orleans, six blocks from the riverfront and come Mardi Gras time a front row spot on the St. Charles Avenue parade route. The Morial Convention Center, Uptown and the Louisiana Superdome are also within walking distance.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
On-demand films
Safe
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish
2,307Reviews118Q+A100Room tips
Traveller rating
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Popular mentions
swilliams1996 wrote a review Feb 2021
Atlanta, Georgia7 contributions1 helpful vote
This hotel is first rate and so is the staff. They are taking abundant caution due to COVID-19 and we feel very comfortable here. The concierge, Nick, is overwhelmingly helpful. He went out of his way to help us with arrangements, tours, restaurants, etc. He is extremely personable and friendly! He even remembered our first and last names days later! This is truly his calling and he made us feel like family. We’ll definitely be back because of Nick! 😀
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from John Romano, General Manager at InterContinental New Orleans
Responded 4 days ago
Dear swilliams1996, Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by Nick and our team. As you know, our city is open as well as our signature restaurant Trenasse. Please tell your friends about your stay and come back to visit very soon. John Romano
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Nelson T wrote a review Feb 2021
Mandeville, Louisiana505 contributions205 helpful votes
Although we live in the area, we generally make time each year for a staycation in the city and we often stay at the Intercontinental. It is a great location close to everything and is a first class hotel in many respects. After being isolated at home for 8 months due to the pandemic we tried a brief stay in November. 2020 was very different than previous years. There were very few people staying at the hotel and only a few staff members working. Due to COVID there was no valet parking, although we actually prefer the self-parking at either the adjacent Pan American building or the new parking garage next door. The 24 hour overnight rate is $25 at either location. The usual hotel amenities were closed (pool, fitness center, bar and restaurants). I understand that the in-house restaurant, Trenasse (highly recommended), has now reopened since we were there. There are also many nearby restaurants open for take out or dine in service. Room rates have been reduced during the pandemic which seems to be the case throughout the city. Although things were quite different, we did enjoy our brief 2 night visit and hope to return again when circumstances improve.
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Date of stay: November 2020
Value
Location
Service
1 Helpful vote
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Response from John Romano, General Manager at InterContinental New Orleans
Responded 2 weeks ago
Dear Nelson T, Thank you very much for the review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by our team. As you know, our city is open as well as our signature restaurant- Trenasse. Please tell your friends about your stay and come back to visit very soon. We want to have another chance to earn that last star. John Romano
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Heather W wrote a review Jan 2021
East Hartford, Connecticut19 contributions6 helpful votes
Nick the concierge was helpful, attentive and full of NOLA tips! Make sure to consult with him for all of the best places to visit. Feel free to tell him I sent you lol The hotel restaurant was delicious and the rooms were nicely appointed.
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Date of stay: January 2021Trip type: Travelled with friends
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Response from John Romano, General Manager at InterContinental New Orleans
Responded 3 weeks ago
Dear HeatherW461, Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by Nick and our team. As you know, our city is open as well as our signature restaurant Trenasse. Please tell your friends about your stay and come back to visit very soon. John Romano
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Tech_Zilla wrote a review Dec 2020
Tennessee81 contributions80 helpful votes
Stayed here for 3 nights in December. There wasn’t anything explicitly “wrong” with our stay, but it certainly didn’t exceed expectations or live up to the intercontinental name especially for an elite IHG member. Pros: good location near everything downtown and 10 min walk to the French quarter. Hotel was pretty quiet so elevators were quick and the balcony in our room was nice! Bed was comfy and shower was good. If that’s all you’re looking for in a hotel, it does the trick. 5/5. Cons: I’m an ihg platinum elite as well as intercontinental ambassador, so with that status expect some consistent benefits. Throughout the stay, the vibe was that the hotel mainly caters to non-elites as there was very little done for us due to status. We were “upgraded” to a room on a higher floor, which after reading other reviews seems commonplace for many people regardless of status and in my opinion, was the exact same room I booked, just a couple floors up. A bare minimum upgrade and given that I saw about 10 other guests in the hotel, was a low effort gesture, especially since I brought it up multiple times. Upon checkin, there is no valet or bellman. Having stayed at other hotels, including the Loews immediately after, there is both valet and bell service. Check in at the IC was fairly lackluster and it seemed the the check in guy was doing us a big favor by showing us where to self park, as it wasn’t very self evident. Also there was no explanation of my elite benefits or how the hotel worked/ breakfast, etc. Low effort for a 4 star hotel dealing with a loyalty member. Again, wouldn’t care if I was staying at a holiday inn, but at an intercontinental it was “meh”. Upon bringing up a couple of these things the hotel essentially said that due to covid, their prices are lower, which just comes with reduced service and that’s that. That’s fine. However, compared to other 4 star hotels in town, the intercontinental is doing the bare minimum and using covid as an excuse for subpar service and offerings. In room was generally fine. The only thing off was the automated light in the closet. Something was off with it and it kept going on/ off every few minutes during the day even with closet door closed. In conclusion, I wouldn’t recommend the intercontinental in New Orleans. There are so many other great hotels, including Loews, Hyatt and a couple of the Marriott’s for the same price. I’d choose all of those over this hotel, even without status. Again, checked into the Loews right after and much better experience right away. Won’t be returning.
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Date of stay: December 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from John Romano, General Manager at InterContinental New Orleans
Responded 8 Jan 2021
Dear Tech_Zilla, Thank you for your review of the hotel. We are very sorry that you did not receive the normally high level of service that our guests are accustomed to. Because your review is confidential, please email Salman Chaudhry at salman.chaudhry@icneworleans.com with your contact information. We would like to make contact with you for follow up. John Romano
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EACMike wrote a review Dec 2020
Long Beach5 contributions5 helpful votes
We were upgraded to a room with a balcony. Super glad they built the parking garage right next door. Plenty of restaurants on the property and nearby. What would I change? - I wish the rooms had better views.
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Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from John Romano, General Manager at InterContinental New Orleans
Responded 8 Jan 2021
Dear EACMike, Thank you very much for the 5 star review of our hotel. We appreciate that you took the time to write about your experience and the great service provided by our team. As you know, our city is open as well as our signature restaurant Trenasse. Please tell your friends about your stay and come back to visit very soon. John Romano
Read more
Previous
PRICE RANGE
US$111 - US$321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new orleans intercontinental, intercontinental new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
484
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Frequently Asked Questions about InterContinental New Orleans
Which popular attractions are close to InterContinental New Orleans?
Nearby attractions include Escape My Room (0.4 km), Clue Carre - New Orleans' First Live Escape Game (0.2 km), and The Sazerac House (0.3 km).
What are some of the property amenities at InterContinental New Orleans?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental New Orleans?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental New Orleans?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental New Orleans?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental New Orleans?
Conveniently located restaurants include Criollo Restaurant, Desi Vega's, and Bittersweet Confections.
Are there opportunities to exercise at InterContinental New Orleans?
Yes, guests have access to a pool and a fitness centre during their stay.
Is InterContinental New Orleans located near the city centre?
Yes, it is 0.7 km away from the centre of New Orleans.
Are any cleaning services offered at InterContinental New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental New Orleans offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.