This hotel is first rate and so is the staff. They are taking abundant caution due to COVID-19 and we feel very comfortable here. The concierge, Nick, is overwhelmingly helpful. He went out of his way to help us with arrangements, tours, restaurants, etc. He is extremely personable and friendly! He even remembered our first and last names days later! This is truly his calling and he made us feel like family. We’ll definitely be back because of Nick! 😀
Although we live in the area, we generally make time each year for a staycation in the city and we often stay at the Intercontinental. It is a great location close to everything and is a first class hotel in many respects. After being isolated at home for 8 months due to the pandemic we tried a brief stay in November. 2020 was very different than previous years. There were very few people staying at the hotel and only a few staff members working. Due to COVID there was no valet parking, although we actually prefer the self-parking at either the adjacent Pan American building or the new parking garage next door. The 24 hour overnight rate is $25 at either location. The usual hotel amenities were closed (pool, fitness center, bar and restaurants). I understand that the in-house restaurant, Trenasse (highly recommended), has now reopened since we were there. There are also many nearby restaurants open for take out or dine in service. Room rates have been reduced during the pandemic which seems to be the case throughout the city. Although things were quite different, we did enjoy our brief 2 night visit and hope to return again when circumstances improve.…
Nick the concierge was helpful, attentive and full of NOLA tips! Make sure to consult with him for all of the best places to visit. Feel free to tell him I sent you lol The hotel restaurant was delicious and the rooms were nicely appointed.
Stayed here for 3 nights in December. There wasn’t anything explicitly “wrong” with our stay, but it certainly didn’t exceed expectations or live up to the intercontinental name especially for an elite IHG member. Pros: good location near everything downtown and 10 min walk to the French quarter. Hotel was pretty quiet so elevators were quick and the balcony in our room was nice! Bed was comfy and shower was good. If that’s all you’re looking for in a hotel, it does the trick. 5/5. Cons: I’m an ihg platinum elite as well as intercontinental ambassador, so with that status expect some consistent benefits. Throughout the stay, the vibe was that the hotel mainly caters to non-elites as there was very little done for us due to status. We were “upgraded” to a room on a higher floor, which after reading other reviews seems commonplace for many people regardless of status and in my opinion, was the exact same room I booked, just a couple floors up. A bare minimum upgrade and given that I saw about 10 other guests in the hotel, was a low effort gesture, especially since I brought it up multiple times. Upon checkin, there is no valet or bellman. Having stayed at other hotels, including the Loews immediately after, there is both valet and bell service. Check in at the IC was fairly lackluster and it seemed the the check in guy was doing us a big favor by showing us where to self park, as it wasn’t very self evident. Also there was no explanation of my elite benefits or how the hotel worked/ breakfast, etc. Low effort for a 4 star hotel dealing with a loyalty member. Again, wouldn’t care if I was staying at a holiday inn, but at an intercontinental it was “meh”. Upon bringing up a couple of these things the hotel essentially said that due to covid, their prices are lower, which just comes with reduced service and that’s that. That’s fine. However, compared to other 4 star hotels in town, the intercontinental is doing the bare minimum and using covid as an excuse for subpar service and offerings. In room was generally fine. The only thing off was the automated light in the closet. Something was off with it and it kept going on/ off every few minutes during the day even with closet door closed. In conclusion, I wouldn’t recommend the intercontinental in New Orleans. There are so many other great hotels, including Loews, Hyatt and a couple of the Marriott’s for the same price. I’d choose all of those over this hotel, even without status. Again, checked into the Loews right after and much better experience right away. Won’t be returning.…
We were upgraded to a room with a balcony. Super glad they built the parking garage right next door. Plenty of restaurants on the property and nearby. What would I change? - I wish the rooms had better views.
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