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All reviewscookiesdecent neighborhoodthe original pancake housebreakfast varietysupply and demandbedroom doorfresh fruit saladmoment we walked in the doorbreakfast was amazingenjoyable staydouble queen roomnice clean hotelnon smoking roomliving areaquiet locationoff the highwaygreat stay
Unfortunately this hotel does not live up to the standard of other Country Inn and Suites. The room (210) had a terrible smell, the carpet was filthy, bathroom dirty (stained toilet and tub) bedding stained, all furniture was fairly beat up. Staff was very nice...More
Response from CISMadison, Manager at Country Inn & Suites By Carlson, MadisonResponded 3 September 2017
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our staff to ensure all guest rooms are up to Country Inns & Suites...More
The room was clean but had a bad stain on the carpet. We had problems with the TV, but the front desk sent someone to fix it. Our big disappointment was the quality of the coffee at breakfast. Investing in higher quality coffee is needed.More
Thank Cheryl H
Response from CISMadison, Manager at Country Inn & Suites By Carlson, MadisonResponded 30 August 2017
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
The hotel was clean, the rooms were also clean. Satellite TV so the selection was fine. Friendly staff and delicious cookies. Breakfast was the best FREE continental breakfast I've had. Location is easily reached from the expressway.More
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Thank Michael B
Response from CISMadison, Guest Relations Manager at Country Inn & Suites By Carlson, MadisonResponded 28 August 2017
Thank you for reaching out and writing your review. We are glad you were very satisfied with your stay. We appreciate the opportunity to be your host hotel when in town and you always have a positive experience at our Country Inns & Suites hotel...More