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BEST WESTERN East Towne Suites

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#13 of 61 Hotels in Madison
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN East Towne Suites
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603 Reviews from our TripAdvisor Community

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Showing 597: English reviews
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New Orleans, Louisiana, USA
Reviewed 6 days ago NEW

We've stayed twice as have family in town. Other reviews on "dated" and "old" are accurate. It is decent, plain, needs freshening up, etc. However, I didn't care for their attitude when we checked in and they noticed we'd booked thru booking.com. They refused to take our BW number to get credit for the stay; when we had to leave...

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Helpful?
Thank Rick S
Seth C, Manager at BEST WESTERN East Towne Suites, responded to this review

Hi Rick...Thanks for letting us know your thoughts. Booking through a 3rd party does, unfortunately, add another layer of red tape when attempting to make changes. Please know that price is always the same when booking through the hotel directly, and rather than dealing with a 3rd party, you are able to deal with the hotel directly.

Chippewa Falls, Wisconsin
HOTEL’S FAVOURITE REVIEW
Reviewed 3 February 2017

I stay in a lot of hotels. I usually ask for early check in and most times they make me wait and on some occasions I have had to pay an extra fee to check in early. Not this place! We were welcome right in the door the minute we got there! I loved how accommodating this place was. The...

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Helpful?
Thank Tami B
About Hotel's Favourite Review
Seth C, Manager at BEST WESTERN East Towne Suites, responded to this review

Hi Tami, Although we don't charge for an early-check-in, please know that you are always welcome to pay extra if you want to. :) Thanks for staying with us! Seth

Rhinelander, Wisconsin
Reviewed 6 days ago NEW

Visiting Madison with our granddaughter. Good location to the East side mall, many eating places and easy access to drive to downtown area. The Hotel staff were friendly and helpful. Pool and hot tub were wonderful, and nice that they were open until 11pm. The Hotel was overall very clean. WiFi coverage good. We stayed two nights and the hot...

Review collected in partnership with Best Western
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Helpful?
Thank I T
Elkhart Lake WI, United States
Reviewed 6 days ago NEW

Very average or below. Except when it was awful: poor room prep; dismissive Head Housekeeper; timid "company man for GM. Don't open your mouth! They cancelled CONFIRMED reserv. late AM of day of stay. I was "threatening."

Review collected in partnership with Best Western
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Helpful?
Thank 552deanz
Seth C, Manager at BEST WESTERN East Towne Suites, responded to this review

thank you

Reviewed 1 week ago

Older hotel, a little dated but clean and friendly. animals allowed and has a small "store" with reasonable pricing. room rates good for the area. has mini balconies on upper floors during warmer weather. shopping and food very close. good family hotel, rooms could could use updating, but are clean

Review collected in partnership with Best Western
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Helpful?
Thank J3499MLthomasl
Greenbay
Reviewed 1 week ago

When I called to make the reservation they were very helpful. I called several hotels after talking to the best western and found them to be the most Helpful. So I decided to go with the best western. I made the right choice thank you best western.

Review collected in partnership with Best Western
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Helpful?
Thank 768martyb
Plattsmouth Ne
Reviewed 3 weeks ago via mobile

We get together at Least once a year. The UP is one of our meeting places we go to a Rustic Camp we discovered in the 80's. Yup some 30+ years of getting together since college. The team at BW East Town were great, they enjoyed making our stay overnight fun. Hanna,Gao Stephanie the house keeping team and the Gentleman...

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Helpful?
Thank Mdj7744
Bismarck, North Dakota
Reviewed 3 weeks ago

Reception staff were welcoming and accommodating when we arrived. Miss Gao was awesome in getting me registered. She verified my BWR number so that I received my points; she is focused on customer service. Our room was clean, comfortable and quiet. The bed was very comfortable. The breakfast area was not too busy on this Tuesday AM. The food selection...

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Helpful?
Thank 522jules
Osseo, Wisconsin
Reviewed 3 weeks ago

Even though there were many adolescents in the hotel for the state wrestling tournament, our stay was quiet. The only problem was a VERY crowded breakfast experience. However, the staff assured there was plenty of silverware and food even though there were many hungry adolescent boys.

Review collected in partnership with Best Western
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Thank D B
Chicago, Illinois
Reviewed 3 weeks ago

Clean, great staff, consistently good breakfast selection. One of our favorite BW locations in Madison. Suite setup for rooms gives you space to spread out. Great to relax in the evening on a sofa instead of only sitting on a bed or an uncomfortable chair.

Review collected in partnership with Best Western
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Helpful?
Thank N7454DZroberts

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN East Towne Suites

Address: 4801 Annamark Drive, Madison, WI 53704
Region: United States > Wisconsin > Madison
Price Range: €70 - €125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN East Towne Suites 2.5*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Booking.com, Hotels.com and Best Western so you can book your BEST WESTERN East Towne Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western East Towne Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#1 Best Value Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN East Towne Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN East Towne Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King bed with a suite.”
 of 5 bubbles thomask549, 23 Feb 2017 | Read review
“Might want to see if you can upgrade rooms for a bigger bathroom.”
 of 5 bubbles patrickmC8967DS, 20 Dec 2016 | Read review
“We thought fourth floor was quiet.”
 of 5 bubbles V2513ZPdavidh, 2 Nov 2016 | Read review
“. AC does its job quickly but keep it on low or you may come back to the Arctic.”
 of 5 bubbles marggus5050, 24 Oct 2016 | Read review
“Room with a Patio for people who smoke”
 of 5 bubbles rockanroll4u, 13 Sep 2016 | Read review
5 of 5