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Comfort Suites Madison West

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#30 of 63 Hotels in Madison
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Comfort Suites Madison West
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212 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Reviewed 22 December 2016 via mobile

Walking into the hotel there is a calming feeling from the set up to the decor. We're down here for our son's surgery and the location was only a few miles from the UW Children's Hospital. The staff was super accommodating and friendly. The front office manager was super helpful with us having to extend our reservation. The rooms are...

Thank Gretchen A
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi Gretchen, What a great start to our New Year. Thankyou!! We greatly appreciate your kind words. I will make sure to share this with all departments here. Sincerely, Comfort Suites-Madison West

Reviewed 13 December 2016

We stayed with these guys for a long time while we were between homes and they are the most professional, helpful, kind, timely, well-trained.......and did I say professional? We have never experienced hotel staff as good - and we have stayed in many hotels around the world. The breakfast was amazing too - so many choices! The bar, bartender, and...

Thank LHMI
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Dear B & L, We loved having you, and we ALL miss you ohhhh sooo much!! Thank you for all the kind words, they mean the world. We were very lucky to have had the pleasure to spend the time we had with the both of you. You both are truly amazing people! It makes us smile to see you...

Racine, Wisconsin
Reviewed 9 December 2016

Great price and the rooms are a nice size. The staff is extremely friendly, kind, and helpful. Has a great pool and hot tub! Faucet needs some help in the bathroom - it looks like there were recent upgrades in the bathroom, but it needs some help. A little musty smelling throughout the halls too. I know this just happens...

Thank Michelle S
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi Michelle, Thank you for taking to time to let us know how your stay was. We are consistently working to make our hotel your home away from home. We will take a look at that faucet in your room. Thanks so much for letting us know. We are happy that you enjoyed yourself while visiting Madison. Hope to see...

Madison, WI
Reviewed 8 December 2016

We were upgraded to a whirlpool room.Had a nice room on the first floor near an exit which was great for our dog. Room was nice and did use the pool. Did not eat breakfast as too crowded and coffee was empty already at 8 am.

Thank pugsley7
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi Pugsley7, Thank you for your kind review. We appreciate your taking the time to let us know how your stay went. Sorry to hear that or breakfast room was so crowded when you came down to get food! We do have meeting space next to the breakfast area available that we use at times when we see the breakfast...

Schaumburg, Illinois
Reviewed 20 November 2016

My family has gone here a couple of times now and will definitely be back! The pool is warm and big, and there is a hot tub from which you can watch your kids in the pool. The staff is excellent, and the snack bar is fantastic - even making kiddy cocktails for my daughter. The only thing I wish...

Thank mom512016
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you for this, ncyanks3! We are so happy that you continue to enjoy your visits with us! We definitely love seeing you. Have a wonderful Thanksgiving, and hope to see you soon. Best, Kristen

Detroit, Michigan
Reviewed 18 November 2016

Pre booked this hotel for my honeymoon as was very disappointed. We have stayed at several other Comfort Suites in the US and this by far was the worst one. Had we known how bad it was we wold not have stayed here. Staff is friendly but not willing to help guests more than the bare minimum. Our room had...

Thank davidrK5310LM
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Dear David, I am sorry to ready of your unpleasant stay with us. It is not like our staff to everything in our power to make your stay a comfortable one! I am confused and concerned as to your disappointment with our complimentary hot breakfast selection.. As well as why the staff made for a bad start to every day....

Reviewed 31 October 2016 via mobile

We enjoy staying at this hotel. We try to make an overnight trip to Madison at least once a year and always stay here. The two level rooms are unique and a great alternative to the usual hotel rooms. Very comfortable all the way around. The breakfast is by far one of the best hotel breakfasts around. Hot eggs, a...

Thank Paul and Linda J
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi Paul and Linda, Thank you for such a wonderful review. We are always excited when we see such a nice review from our respected guests! See you next time! Comfort Suites Staff

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 10 October 2016 via mobile

I was booked at this hotel at the end of September after flying into Wisconsin for business class. My company originally booked this hotel because they did offer a discount on the room due to being a part of the group for the class I was attending even though they were not one of the hotels listed, we found out...

1Thank A TripAdvisor Member
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Thank you for your review. On behalf of our entire staff, I would like to apologize for your less than perfect stay. It is unacceptable that we were unable to provide you with exceptional service. Please contact me-Kristen- directly so I can make this right for you. 608-836-3033.

Chicago, Illinois
Reviewed 2 October 2016

We stayed here one night, and since we knew we would be returning to the hotel close to midnight, we stopped on our way to American Players Theater in Spring Green, at 1 p.m. and asked if we could possibly check in early. Not a problem. The front desk clerk was friendly and accommodating, sending us up to our room...

Thank Babu2773
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Dear Babu2773, Thank you, thank you, thank you! We can not say it enough! Your pleasant review highlights so many wonderful hotel amenities, and it bring so much joy to us at the Comfort Suites to hear about your enjoyable visit. I will be sure to pass this along to our staff. Much thanks! Kristen

Bayport, New York
Reviewed 12 September 2016

This hotel was excellent. The breakfast was plentiful and the hours were more generous than most. The desk help was very good also. The front lobby was very nicely set up. MY only two concerns were as followed. When asking the hotel workers a question, many could not speak or understand the question in English. My second concern was that...

Thank Craig B
Kristen L, Manager at Comfort Suites Madison West, responded to this review

Hi Craig B. Thank you for taking the time to give us some great feedback! I apologize that your group rate was not entered correctly on your reservation, and it concerns me that the hotel representatives had a hard time understanding you. I assure you every staff member at the desk, does understand the English language. I believe what happened...

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04/06/2017 05/06/2017
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  • Free Parking
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
All Suite Madison Wisconsin Hotel is situated walking distance from shopping, dining and more on Madison's West Side. Free hot breakfast buffet daily, free cocktails to the hotel's lounge Mon. - Sat. from 5-7pm, free high speed internet including wireless and free airport shuttle based on availability. Amenities include an oversized pool, whirlpool and fitness center. Relax in a Two Story Suite and/or Whirlpool Suite. ... more   less 

Additional Information about Comfort Suites Madison West

Address: 1253 John Q Hammons Dr, Madison, WI 53717-1941
Region: United States > Wisconsin > Madison
Price Range: €87 - €177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Madison West 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Comfort Suites Madison West Hotel Madison
Madison Comfort Suites
Hotel Style:
#14 Family Hotel in Madison
#28 Business Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Madison West staff and other travellers.
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Questions? Get answers from Comfort Suites Madison West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Access to shopping, food, airport and major roads is great”
slsteward, 17 May 2017 | Read review
“all rooms are nice”
Indy27, 16 May 2017 | Read review
“The 2-story suites are unique and fabulous. You sleep upstairs in a loft so there is virtually no noise.”
LHMI, 13 Dec 2016 | Read review
“Good for dogs.”
pugsley7, 8 Dec 2016 | Read review
“If you have allergies, request a pet-free room when making reservations.”
mom512016, 20 Nov 2016 | Read review
5 of 5
US$97* /night
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Prices are for 1 room, 2 adults
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