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This hotel has a decent pool for children. Otherwise, i would not stay here. The rooms are outdated and have uncomfortable beds, pillows, and layout. Very dingy feel. The walls are paper thin so you can hear everything. The ac unit isnt automatic and is...More
Thank J K
Response from GeneralManagerps, Front Office Manager at Holiday Inn Hotel & Suites Madison WestResponded 4 July 2017
Thank you for taking the time to provide us with feedback regarding your stay at our location, Holiday Inn Madison West.
We are sorry to hear that the pool area was the only part of your stay that you enjoyed. We are currently in the...More
We stopped here for one night on our trip. While the common areas are quite nice, the rooms are in need of an upgrade. It was difficult to control the in-wall cooling unit and the mattress should have been replaced years ago. It appears to...More
Thank Ben C
Response from GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison WestResponded 19 June 2017
Thanks for your most recent review.
Yes, we are currently going the initial stages of our property refresh. We have replaced the mattresses in over half of the property, in conjunction with some other significant upgrades designed to provide a better experience for the guest....More
I stayed here because it's where work put me for the week while at training over at the Epic Campus. I got an upgrade, which was nice. The hotel is a little run down, but okay and clean. The bar has a decent selection and...More
Response from GeneralManagerps, Front Office Manager at Holiday Inn Hotel & Suites Madison WestResponded 10 June 2017
Thank you for taking the time to leave us your feedback. We do use all responses to further train staff and improve our guest experience. I am happy to hear you found our surrounding areas suitable for running. Many of our travelers take...More
My family and I stayed here the week of 5/16-5/20 for my work training. The front desk staff were wonderful and pleasant from check-in to check-out. There were no issues with check in and we were even given complimentary water bottles for each family member....More
Standard room. a little bit old. the hotel is a typical business hotel .
there is a bar in the lobby and restaurant at one end of the building.
Madison is a small city, the hotel is at west end. so do need a car...More
US$120 - US$246 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#17 Family Hotel in Madison
Non-Smoking Rooms ,
Number of rooms
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Response from Brandywine2 | Reviewed this property |
Sorry to be so late in getting back to you. I believe the passes are free if you are guests in the hotel. We've had guests join us from outside the hotel and we used the passes for their kids as we didn't have kids with us.