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Crowne Plaza Hotel Madison

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Crowne Plaza Hotel Madison
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447 Reviews from our TripAdvisor Community

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Showing 446: English reviews
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Reviewed 4 days ago NEWvia mobile

I showed up for the room I reserved on Saturday and their system showed I was supposed to arrive Friday. Megan worked to find and then correct the issue even talking to IHG to get everything sorted! Thank you!

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Helpful?
Thank Jason D
Management response:

Thank you for the kind reply. Our staff loves making our guests happy and we hope to see you again soon.

Michigan
Reviewed 1 week ago via mobile

The property is older and has been well kept. Rooms are decent sized, especially bathrooms. Everything feels a bit dated, but it is clean and staff is very friendly. I won't rush back, but if I'm staying in East Madison again, I'd definitely consider it.

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Helpful?
Thank jra3
La Crosse, Wisconsin
Reviewed 4 weeks ago

The hotel is in a great location to food and shopping! The lobby looked very nice and inviting. A little pricey for the rooms and the restaurant is pricey as well. The hotel does not have mini fridges or microwaves in the rooms. It is a decent place to stay, but needs some improvements. The staff was always very nice!

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Helpful?
Thank Srocha7
Management response:

Thank you for your comments about our staff, they do want to take care of our guests. Also, I will use your comments as we move forward in our drive to make every guests stay great.

Reviewed 15 March 2017 via mobile

The lobby was updated and looked great but everywhere else in the hotel needs to be fixed and remodeled. Water leaking from our friends window which was taped up with duct tape. We had to change rooms and moved to a different floor because sewer gases were overpowering our floor. Not all rooms have a refrigerator. Ice machines only worked...

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Helpful?
1Thank Famstaycation
IHGService, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Famstaycation, Thank you for staying at the hotel and for taking the time to post your review. Our hotel management diligently works hard to ensure the facilities are well maintained and committed to provide good value, comfortable, superior accommodations. I am truly sorry that you were not satisfied with your overall hotel stay experience. I completely understand the feelings...

Wisconsin
Reviewed 3 March 2017

The other recent one star reviews are on point. The properties better days are in the past. The room is badly needed of an update. The room temperature was a constant 63F. With most of the cool February drafts coing from the poorly insulated windows. We asked for help and they fiddled with the thermostat and we went out for...

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Helpful?
1Thank Marsumeca
Management response:

We are very sorry you did not enjoy your stay at the hotel. We strive to make all of our guest happy. I will use your comments to continue to make the hotel better for everyone.

Reviewed 24 February 2017

This is a nice, clean hotel in a convenient location to shopping and dining. It has the look and feel of a typical Crown Plaza. I really liked the pool area. The workout room was slightly above average for a hotel but not for a Crown Plaza. Chick-fil-a is really close! But the front desk staff at check in was...

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Helpful?
Thank Jamesmedlock
IHGService, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Jamesmedlock, Thanks for sharing feedback, it's great to hear from one of our IHG Rewards Club members. Although I am pleased to see you rated us four stars in terms of our rooms. I regret to learn that you were let down by the poor service rendered by one of our hotel staff and for having room where a...

Appleton, WI
Reviewed 21 February 2017 via mobile

Disappointment is the word. Stayed here a year ago it was much better than today. Club level means nothing - breakfast is now a $13 breakfast buffet with cold eggs and so so other food. Go to McDonalds or Chick fa la which are within walking distance. Also - Starbucks located in the lobby is coffee or tea only. Walked...

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Helpful?
Thank Wiscmom2
Management response:

I apologize for your stay with us. We do strive to make all of our guest happy. Since your stay with us we have changed our room inspections to ensure something like this does not happen in the future. I do hope when your event is here next year you will give us a chance to see our improvements.

Reviewed 20 February 2017 via mobile

Obviously an old hotel but I don't have anything against all hotels. The problem is the window sealed with doc tape in my room. And then the room service glass of wine delivered with lipstick stains on it. Just awful

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Helpful?
Thank Jake T
IHGService, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Jake T, I am grateful to you for being one of our guests at Crowne Plaza Madison US, and getting out of your way to leave us your feedback. I am sorry to hear that finding your window with a duct tape and given a wine glass with a lipstick smudge on was a let down. Thank you for...

Mequon, WI
Reviewed 20 February 2017 via mobile

Well we've finally decided to avoid this property when we come to Madison, WI. Although the rates can be reasonable, especially with the Entertainment Card, the property is worn & tired. It needs someone to make an investment and bring it up to the quality that are higher standards of normal Crowne Plazas. The big draw should be the large...

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Helpful?
3Thank craigsdal
IHGService, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Hi craigsdal, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. It is disheartening to know that your experience with the overall condition of the hotel was not as pleasant as it should have been....

Decatur, Illinois
Reviewed 18 February 2017 via mobile

For the cost, there isn't even a microwave or fridge in the room. Motel 6 anyone?? Then the hallway to our room was nasty, smelled like feces in room. Hairball from the drain on side of tub. Horrible.

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Helpful?
Thank jhabrock
IHGService, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Hi jhabrock, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about your dismay towards the overall cleanliness of our property. We apologize for any inconvenience this may have caused you. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in...

176 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more   less 

Additional Information about Crowne Plaza Hotel Madison

Address: 4402 E Washington Ave, Madison, WI 53704-3724
Region: United States > Wisconsin > Madison
Price Range: €100 - €201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Madison 3.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Crowne Plaza Madison
Madison Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Madison staff and other travellers.
2 questions
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Questions? Get answers from Crowne Plaza Hotel Madison staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just don't”
  • Tastiness in the bathroom.
Pilotgoddess, 16 Feb 2017 | Read review
“Stay above 3rd floor or you will be potentially open to the lobby”
  • This was the
renfieldee, 13 Jan 2017 | Read review
“Rooms on the back side not facing the street would be preffered.”
nickstelmat308, 15 Nov 2016 | Read review
“Go to another establishment.”
C308XAmichellev, 7 Nov 2016 | Read review
“Ask more questions regarding non-smoking rooms”
IreneK463, 20 Oct 2016 | Read review
5 of 5