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Embassy Suites by Hilton Hot Springs

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1,113 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hot Springs
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Showing 1,111: English reviews
Olive Branch, Mississippi
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 February 2016 via mobile

Husband and I were in town for our anniversary. Already knew Embassy suites would be the only hotel we would stay in. What we didn't know is that they have a true rock star front desk clerk named Tina, who went above and beyond, more than once to be sure our anniversary was the best! Management:don't let her go, she's... More 

Helpful?
1 Thank Sandra F
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel to celebrate your special weekend. We so pleased that Tina, our Assistant Front Office Manager made it so special for you! She is rock star and sets the bar high for our other team members to follow. Thank you also for mentioning Mary in Cascades Piano Bar and Craig at our complimentary evening reception.... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 February 2016

My sisters and I had our (SWING) Sisters' Winter Getaway in January. We met in Hot Springs for a spa weekend. I booked a nonsmoking double bed suite. When we got to the hotel, they had us booked in a smoking room. None of us smoke. The area hotels were completely booked with a large school event at the convention... More 

Helpful?
1 Thank Vennes O
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel for your (SWING) Sister's Winter Getaway. Sorry things got off to a rocky start. I am pleased that we were able to make things right and that everything else was great and you are ready to come back to our hotel. Thank also for using Spa Botanica and for mentioning what a nice experience... More 

Damascus, United States
1 review
Reviewed 2 February 2016

Rooms were clean, staff was friendly, and service was quick. Excellent morning breakfast in a relaxed atmosphere. Our group reserved 5 rooms on the 7th and 9th floor. The rooms have separate bedrooms and living rooms. The corner suite had enough room for our groups to gather for meetings and quick chats.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Diane R
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

We thank you for choosing our hotel for your group of 5 rooms and we are very pleased to receive such a nice review. We are glad that you found our team to be friendly, quick and welcoming. That is what we always strive for. Thank you also for mentioning our clean rooms and excellent breakfast. Sincerlely, Kurt Schatzl General... More 

Madison, Mississippi
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 January 2016

My boyfriend and I were traveling through and decided to stay at the Embassy Suites! We love the Hilton brand but have not had many opportunities to stay at ES hotels. Our stay was wonderful! The hotel is gorgeous and its location is perfect! We had a clean spacious room! The beds were very comfy and we had a good... More 

Helpful?
Thank Tawnie16
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you staying with us on your recent travels and thank you of for the perfect review. We are so pleased that your stay was wonderful and that you enjoyed your clean and spacious suites and comfy bedding. We are also very pleased by the warm welcome you received by our hotel front desk team. We hope that you will... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 January 2016

We traveled to see family and attend the horse racing over the weekend. We stayed four days and enjoyed breakfast and the evening reception each day as well as dinner one night. The first two days were quiet and the next two days were much livelier when a group of tiny cheerleaders arrived for their competition. We had a quiet... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank deannajonathanv
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

We are very grateful for your four day visit to our hotel and for the time you took to post such a nice review. We are pleased that you enjoyed our free made order breakfast and our complimentary evening reception. One of the nice things about a two room suite is that you can always shut the bedroom door and... More 

1 review
Reviewed 26 January 2016

The people at the front desk and bell man could not of been more help. they are very good. we had a pet with and she enjoyed the treats and doggy park. We will be back. Thanks Randal Brown p.s. the food was also good in the Bistro

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Charlene B
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us recently and thank you for the review. We are pleased that our front desk team and bell staff were so helpful to you. We are also pleased that you enjoyed the accommodations we make for pets and that you enjoyed your meal in Bistro 400. We hope you will return soon. Sincerely, Kurt Schatzl... More 

Level Contributor
117 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 24 January 2016 via mobile

We have no complaints at all! This was easy to get to, friendly staff, clean comfy room with more than enough space and cozy bed, nice bar, good hot made to order breakfast, quick shuttle service to and from track. We were left wanting nothing and we'll be back!

Helpful?
Thank Mom2Twincesses
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for the very nice review and thank you for the opportunity to be of service to you. We appreciate your mentioning our friendly staff and our clean, comfortable and spacious suites. We are also pleased that you enjoyed Cascades Piano Bar, our free made to order breakfast and our quick shuttle service that got you to Oaklawn and... More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 January 2016 via mobile

Excellent location. Very roomy areas for gathering with friends at the nightly reception. Wonderful complimentary snacks. Great breakfast with lots of choices from pancakes, inlets, muffins and biscuits and gravy. Free shuttle to racetrack and area restaurants. Looking forward to coming back.

Helpful?
Thank Julie N
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us for your "Friends get together" and thank you for the nice review. We are pleased that you enjoyed our location as well as our free evening reception, breakfast, and shuttle service. We look forward to your return visit. Sincerely, Kurt Schatzl General Manager More 

Arkansas
Level Contributor
214 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 23 January 2016 via mobile

Stayed here overnight with my family. The room are very spacious and clean. Very comfortable bed. My 7 year old loved the pool. Manager special in the evening was a great touch. Only complaint was I never could get on there wifi. They also have a pretty good breafast

Helpful?
Thank SJOE69
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel for your overnight family visit. We are pleased that you enjoyed your clean, spacious and comfortable suite and our other amenities such as our indoor pool, free evening reception and our free breakfast. I am sorry that you had trouble getting on our WIFI network. I don't what the issue with that was as... More 

Centerton, Arkansas
2 reviews
Reviewed 22 January 2016

We stayed here for 5 nights in January 2016 and they have updated the main Lobby/Eating Area's very nicely. The staff was wonderful and the evening reception and complimentary breakfast was great. Room was spacious clean and very comfortable to stay in. Will be back and would highly recommend this place.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Shawn S
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you very much for staying with us for five nights and thank you for the great review. We are pleased that you enjoyed our new updates and that the service you received from our staff was wonderful. Thank you also for mentioning the cleanliness and comfort of your suite and the great experience you had with our complimentary evening... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 

Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Region: United States > Arkansas > Hot Springs
Price Range: €141 - €227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Reservation Options:
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Business Hotel in Hot Springs
#5 Family Hotel in Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hot Springs staff and other travellers.
11 questions
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The Colony, Texas
5 months ago
Jackson, Tennessee
over a year ago
10 days ago

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Questions? Get answers from Embassy Suites by Hilton Hot Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the higher floors, evenings noisy from lobby and piano bar. Suites can accomodate at least 5-6 people”
 of 5 bubbles humblecitylady, 14 Nov 2016 | Read review
“Ask for rooms in the back area. The rooms facing the balcony will hear all the piano playing from below.”
 of 5 bubbles JYDV, 12 Nov 2016 | Read review
“A room at the front of the hotel will give you a view of the Hot Springs Mountain Tower”
 of 5 bubbles skoc50, 6 Nov 2016 | Read review
“Extra parking in front. Lots of parking area.”
 of 5 bubbles Ogletreez, 24 Oct 2016 | Read review
“Embassy Suites all open out to the atrium...all rooms are good.”
 of 5 bubbles 617kaem, 15 Oct 2016 | Read review
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