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The Hotel Hot Springs & Spa

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239 Reviews from our TripAdvisor Community

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Showing 238: English reviews
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Amity, Arkansas
Reviewed 2 days ago NEW

We were here for the Arkansas Scholastic Press Association Convention. We had a great time. The hotel is great access to the convention center. Our rooms had a wonderful view of downtown Hot Springs and the Mountain Tower. The complimentary breakfast is great. We enjoyed the spacious lobby area where we played board games after winding down from the events....

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Helpful?
Thank mrsl705
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thnak you!

Durant, Mississippi
Reviewed 2 days ago NEWvia mobile

We go about every 3 months to Hotsprings and we have tried a couple different hotels but the Arlington gets better every time. We want to try other places sometimes but for the money the size of the room and the courtesy of the staff we keep coming back. Valet, luggage, front desk, house cleaning everyone has been great. Like...

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Helpful?
Thank Al J
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you so much for the great review!

Reviewed 2 days ago NEWvia mobile

Pros: walking district to Bath House District, food in bar is okay and there is a free breakfast. Morning coffee is awful. Cons: very disappointed that there is no spa, not even a basic gym with a few pieces of equipment. I'm giving it a 3 as our room was clean and staff are very friendly, but, we found it...

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Helpful?
Thank Laurie R
Springfield, Missouri
Reviewed 5 days ago NEW

Since this property was remodeled last year we have stayed 3 different times. Each time the hotel has gotten better and better. The staff and the office personal really go out of their way to make sure everything is right for all guests. I take bus tour groups to Oaklawn Park, for the horses races, and we always stay at...

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1Thank Don W
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thanks! We appreciate your great comments.

Springdale, Arkansas
Reviewed 6 days ago NEW

I think you did a great job remodeling. The ole "Austin" but it still lacks in cleanliness. I must say it was nice to have a blow dryer and iron/ironing board! I toured the bar / breakfast area and it looked great! Just sorry that I didn't get to experience the ambiance as this was included in our conference.

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Helpful?
Thank jean_madden3
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you. We strive to improve our oporations on a daily basis.

Cabool, Missouri
Reviewed 6 days ago NEW

Restaurant food very good. Breakfast very mediocre. Rooms nice. Floors need mopped. Checking fast and efficient but we were assigned a double room and not a king as reserved. Like the updated changes and conveniences. Would like entertainment separate from restaurant. Loved the outdoor seating area.

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Helpful?
Thank dkjcabool
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you for the great feedback. We will reviewing it during our staff meeting and see how we can address your comments so we get better every time you stay with us.

Austin, Texas
Reviewed 6 days ago NEW

I stayed here recently for two nights on 04/14-15/17 during the Arkansas Derby. The hotel check-in was quick and easy. I had a room at the end of the hall with a great view. It was spacious and comfortable. My only complaint was that the elevators were slow and one was not working. With the hotel fully booked over the...

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Helpful?
Thank Chris500
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

I appreciate your great comments. We are undergoing a elevator modernization and apologize for the inconvenience.

Shelby Township, Michigan
Reviewed 1 week ago NEW

A very delightful stay. Room was great the staff was friendly and helpful. The free breakfast was a awesome with the exception of the oatmeal. Oatmeal was soupy and runny. Oatmeal must have been the one minute variety and not well prepared. It was important to me because of dietary restrictions due to health reasons.

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Helpful?
Thank asakmar
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

I appreciate you taking the time to send us your feedback. We do appreciate all comments and recommendations. We will definitely look at and get our oatmeal up to the standards of the rest of our breakfast.

Benton
Reviewed 1 week ago

Many improvements since our last visit before renovations. Very beautiful and comfortable in all aspects. Staff extremely courteous and helpful. Enjoyed our stay very much. Will definitely stay here anytime we need accommodations in Hot Springs!

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Helpful?
Thank darlag60
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate your wonderful comments!

OSHKOSH
Reviewed 1 week ago

Our room was spacious and clean. The beds were extremely comfortable. Loved the flooring, no carpet. The only negatives are the bathroom door was on barn door hinges and the lock didn't work. The elevators were slow most of the time. We enjoyed that the hotel was close enough to walk to downtown area.

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Helpful?
Thank MARCY C
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review
Google Translation

We appreciate your comments!

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Region: United States > Arkansas > Hot Springs
Price Range: €135 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
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Also Known As:
The Austin Convention Hotel And Spa
The Austin Hotel Hot Springs
Austin Hotel Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Hot Springs & Spa staff and other travellers.
9 questions
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Eureka Springs, Arkansas
7 months ago
Paris, TX
1 month ago
Paris, TX
1 month ago
Richmond, Texas
Cary, Illinois
3 months ago

See all questions (9)

Questions? Get answers from The Hotel Hot Springs & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always nice to stay in a room looking towards the downtown area.”
117donw, 20 Apr 2017 | Read review
“Don't get any room with the number 15 in it. They are "U" shaped and really tiny.”
Theoldpecantree, 10 Apr 2017 | Read review
“I don't leave tips for no service and neither should anyone else. ”
826saritaw, 4 Apr 2017 | Read review
“Bathroom was roomy and accommodating compared to some of the older traditional hotels in Hot Springs.”
674Karen2014, 2 Apr 2017 | Read review
“Hardwood floors, nice decor w/ awesome 14th floor corner views looking at Hot springs Tower and Historic downtown!”
445terryg, 28 Mar 2017 | Read review
5 of 5