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The Hotel Hot Springs & Spa

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The Hotel Hot Springs & Spa
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141 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Deville, Louisiana, United States
Reviewed 2 days ago NEW

Based on the Tripadvisor rating we selected this hotel. Even before arriving, a phone call to adjust our reservation was handled politely and efficiently. The location was great, the front desk staff, bellhops, and restaurant staff were extremely friendly and helpful. The hotel was beautifully furnished, clean, and the beds very comfortable. The shuttle service was a lifesaver for limited...

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Thank Samandmona
Camden, Arkansas
Reviewed 3 days ago NEW

Highly recommend this hotel! Great location downtown. Newly remodeled and the hotel looks great! Within walking distance to everything you need. Staff was very nice and courteous! Will definitely book this hotel again!

Review collected in partnership with this hotel
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Thank tonc1116
Searcy, Arkansas
Reviewed 4 days ago NEW

We stayed here on New Year's Eve. I've stayed there a lot when it was the Austin hotel. Didn't realize it had been completely redone and had a new name. It's new and fresh and a great value ! I plan on staying there again !

Review collected in partnership with this hotel
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Thank Martha N
Flippin, Arkansas
Reviewed 6 days ago NEW

We came for the horse races and picked this hotel because it had a shuttle to Oaklawn. We were dropped off at Oaklawn and told pick up would be in same place. We called for pickup, advised another couple would also we waiting. It was in the 40's and cold. We meet other couple and waited over 30 mins and...

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Helpful?
Thank ParkviewPizza
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Good morning, We have dropped the ball on several instances during your stay and I personally apologize for that. We strive to be the best at what we do and we did not succeed during your stay. I will make sure all the shuttle driver know where the drop off and pick up spot is at Oak Lawn. There is...

Cabot, Arkansas
Reviewed 1 week ago

Excellent hotel, close to everything downtown. Rooms were updated and very nice. Staff was the best, friendly and very helpful!! Looking forward to the spa they are opening soon. If you're looking for a great hotel, this is it

Review collected in partnership with this hotel
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Thank Donna G
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you Donna!. We are looking forward to the spa being completed this year.

Reviewed 1 week ago via mobile

Most of the highly rated hotels in Hot Springs are no where near the downtown. This hotel was in easy walking distance from the bathhouses, restaurants, and shops! It was updated with great rooms, tvs, lobby, and dining room. It was clean, quiet, and the beds were comfortable. The free breakfast was better than most continental breakfasts. The eggs, bacon,...

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Helpful?
Thank Ann R
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you!

Memphis, Tennessee
Reviewed 1 week ago

My family and I have stayed here twice. The breakfast was good. The elevators were slow but they are renovating. The room was nice and the beds are high and comfortable. There are four of us and we had plenty of space. The price was affordable.

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Helpful?
Thank Indi C
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you!

Houston, Texas
Reviewed 1 week ago

This was our first time in Hot Springs and our hotel stay was surprisingly very good. We typically lodge in reputable hotel chains, so this was our first experience deviating from the norm. The rooms were very clean and entire staff had excellent customer service. Specifically, our concierge Leon and breakfast staff Ron were both awesome! They made us feel...

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Thank dna855
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you staying with us! We strive to be the best and have an excellent staff that loves to make sure that guests have a great experience during their entire stay.

Reviewed 1 week ago via mobile

Had an absolute FANTASTIC stay! The room was beautiful. Very roomy. There were four of us and space was not a problem. We had stayed years ago when it was another hotel. The updates to the entire hotel are wonderful. Location is perfect to be able to spend time downtown Hot Springs. The breakfast the next morning was GREAT! Huge...

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Thank Lori P
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

Thank you! We will see you again soon.

Hot Springs, Arkansas
Reviewed 2 weeks ago

When we Checked in on New Years Eve. The first room had a stopped up Sink and they moved us to another room. Now they had 3 elevators and it seamed to only have 1 working. They had a booked up Hotel and it too forever to get on or off the elevator.

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1Thank richardab2017
GMHotelHotSprings, General Manager at The Hotel Hot Springs & Spa, responded to this review

We appreciate you taking the time to leave us your feedback. I am glad we were able to get you moved to a different room immediately so you were not inconvenienced to much. We like to resolve all issue immediately and try to go above and beyond at all times. We have two elevators working. The third is undergoing a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel Hot Springs1& Spa is located in downtown Hot Springs with a beautiful view of the Ouachita Mountains and is adjacent to the Hot Springs Convention Center, via a covered walkway. We rise 14 stories high and offer 200 guestrooms. Our guests enjoy our renovated restaurant which features over 40 TV's in a high energy sports atmosphere. The hotel has just completed the first phase of the total renovation. The Spa, pool and fitness center will be opening in 2017 ... more   less 

Additional Information about The Hotel Hot Springs & Spa

Address: 305 Malvern Ave, Hot Springs, AR 71901-5445 (Formerly The Austin Convention Hotel & Spa)
Region: United States > Arkansas > Hot Springs
Price Range: €108 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hotel Hot Springs & Spa 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Austin Convention Hotel And Spa
The Austin Hotel Hot Springs
Austin Hotel Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Hot Springs & Spa staff and other travellers.
7 questions
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Eureka Springs, Arkansas
4 months ago
Richmond, Texas
Cary, Illinois
3 days ago
1 month ago
6 months ago

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Questions? Get answers from The Hotel Hot Springs & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher floors offer a great view of downtown.”
 of 5 bubbles Samandmona, 18 Jan 2017 | Read review
“The Room was Great all was like brand new!”
 of 5 bubbles richardab2017, 6 Jan 2017 | Read review
“Only complaint is get the nice brand name coffee maker out of the bathroom!! Can be placed on cabinet by television. It would also be nice to have Mt Valley bottled waters in room to use! Many thanks ;)”
 of 5 bubbles Barbie2017, 5 Jan 2017 | Read review
“Excellent place to stay! Very nice and super clean! We WILL be staying there again! ”
 of 5 bubbles 131lynnw, 5 Jan 2017 | Read review
“choose a room above the third floor so you don't see the A/C units out your window !!”
 of 5 bubbles slachowsky, 1 Jan 2017 | Read review
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