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The Springs Hotel & Spa

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Traveller (120)
Room & Suite (108)
Pool & Beach (17)
Overview
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135 Central Ave, Hot Springs, AR 71901-3529 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Pets Allowed
2 Star accommodation
Additional information
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (431)
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LanguageEnglish
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1 - 5 of 429 reviews
Reviewed 4 weeks ago via mobile

My husband booked this hotel for me on Priceline. They gave it a 3.5 star rating. That is being very generous to this rundown sad place. I was traveling alone and when I drove up I saw the peeling exterior paint and rusty edges and...More

Thank janetj447
Response from The Springs H, Manager at The Springs Hotel & SpaResponded 3 weeks ago

Thank you for taking time to review your recent stay with us, we are glad to see that our staff was friendly and accommodating. The hotel is currently going under remodel and we thank you for addressing your concerns with our rooms, be rest assured...More

Reviewed 14 September 2018 via mobile

The room was filthy food left in the fridge hair on the sheets there were stains on the carpet chairs walls you name it. The pool area had serious damage on the deck. The hotel was in the middle of some renovation which we were...More

2  Thank sophen73
Response from The Springs H, Manager at The Springs Hotel & SpaResponded 3 October 2018

Thank you for your review. We are renovating the hotel and it has been a slow procession. We apologize and are working with housekeeping and maintenance to get things up to par.

Reviewed 14 September 2018

The hotel is older, but the door to the bathroom was falling apart. The room was musky, older smelling and the "balcony" was rusted and the paint was chipping. The door going to the balcony had a vent above the door and you could hear...More

1  Thank Michael M
Response from The Springs H, Manager at The Springs Hotel & SpaResponded 3 October 2018

Thank you for your review. We apologize about the problems you had. We are renovating and are addressing all of these issues while doing so.

Reviewed 3 September 2018 via mobile

We were told to dial 0 if we needed anything when we checked in. We went up the antique elevator to our room. (Hurry on and off the elevator because the elevator doesn't wait on anything!) We walked into our room and saw a stripped...More

1  Thank gandglaughlin
Response from The Springs H, Manager at The Springs Hotel & SpaResponded 3 October 2018

Thank you for your review. We apologize for all the problems you had and thank you for your understanding. We are renovating and working on a solution for the front rooms with the noise outside.

Reviewed 26 August 2018 via mobile

We booked this hotel for the spa which we were advised only when we checked in was shut ! Neither trip advisor or the hotel told us about this before as we would have booked elsewhere The room was poor and overlooked a dump of...More

2  Thank colettec196
Response from The Springs H, Manager at The Springs Hotel & SpaResponded 3 weeks ago

Thank you for taking time to review your previous stay with us, and also for addressing your concerns with the hotel, our staff and our facilities. We are currently undergoing renovations throughout the hotel, both inside and out. Not only are we updating our rooms...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms, Suites
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Suites
Number of rooms
139
Price range
US$64 - US$170 (Based on Average Rates for a Standard Room)
Also Known As
The Springs Hotel And Spa
,
The Springs Hotel Hot Springs
,
Springs Hotel Hot
,
Downtowner Hotel Hot Springs
Location
United States > Arkansas > Hot Springs
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Suites
Number of rooms
139
Price range
US$64 - US$170 (Based on Average Rates for a Standard Room)
Also Known As
The Springs Hotel And Spa
,
The Springs Hotel Hot Springs
,
Springs Hotel Hot
,
Downtowner Hotel Hot Springs
Location
United States > Arkansas > Hot Springs
Photos
Traveller (120)
Room & Suite (108)
Pool & Beach (17)
Dining (1)
Amenities (34)
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Questions & Answers
Ask a question
jas981
30 April 2018|
AnswerShow all 3 answers
Response from Craig B | Reviewed this property |
this is an old building, and utilizes a chill water system, and therefore it is not very well. Each room ( i believe) has a fan control, which in my opinion is sub par and ineffective. if you are not familiar with chill... More
1
Vote
Belinda L
14 July 2017|
AnswerShow all 4 answers
Response from Nanette M |
Yes, the Spa is up and running, Thermal Baths, Massages, Facials.
1
Vote
Room Tips
"Please believe these reviews"
soneal662
9 Jul 2018
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"The street-side rooms have lots of traffic noise. LOTS of traffic noise."
335bertag
5 Jun 2018
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"we loved our balcony city view, yes a little noisy in the morning....its the heart of the city!"
HolliG712
8 May 2018
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"don't stay here"
carter63
23 Mar 2018
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