We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Heritance Tea Factory

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Heritance Tea Factory
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,366 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Heritance Tea Factory
See the most recent reviews
Showing 2,000: English reviews
Melbourne, Australia
Reviewed 24 May 2015

We appreciated the concept of the hotel, including its location and the aspects of its tea factory history that are included in its design. The smallish rooms are acceptable because of this. We were pleased to have one of the few rooms with a balcony. However, access to the shower over the bath is problematic for senior travellers. Service was...

 Report
Helpful?
Thank RobynDavid_25
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, We would like to thank you for selecting Heritance Tea Factory as your preferred accommodation partner for a relaxing holiday experience and for the time devoted in posting a valuable feedback on Trip Advisor. Thank you for your positive endorsement of the overall facilities and the services that the hotel had to offer during your stay with...

Kuala Lumpur, Malaysia
Reviewed 23 May 2015 via mobile

The trip to get to the hotel was in itself wonderful. We were more than pleasantly surprised at what we saw and the very warm welcome. The hotel is charming and tastefully restored. We were given a spacious and comfortable room with beautiful views. We soaked in the bath and enjoyed the view. It was so relaxing. We enjoyed the...

 Report
Helpful?
Thank esther162015
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for your much appreciated preference given in selecting Heritance Tea Factory as your holiday destination in the midst of the Sri Lanka's hill country. Also, thank you for the time devoted in posting this valuable review for the befit and knowledge of our future guests. We are indeed delighted to note that you have enjoyed...

Manchester, England, United Kingdom
Reviewed 22 May 2015

Really lovely stay here in a hotel built from an old tea factory. It was a rather magical experience high in the mountains amongst the tea plantation. It felt a little like travelling back in time and place as the hotel has an air of Britishness from many years past. Really good fun and lovely people looking after us. We...

 Report
Helpful?
Thank Simon C
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are truly delighted to note of your wonderful experience at Heritance Tea Factory and we are indeed grateful for the positive endorsement you have given specifically for the unique architectural design coupled with the overall services and the facilities that the hotel had to offer during your stay with us. Also, we are pleased to hear...

Reviewed 21 May 2015 via mobile

Friendly staff and good food, we had a surprised honey moon dinner at the restaurant. Must try tea plucking. Had a good experience in the tea plucking. Bit scared to try out the old lift but it shows how old technology works. Old generator is awesome to see..

 Report
Helpful?
Thank Mevan L
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for the delightful comments you have made specifically regarding the dinning experience along with the attentiveness of our staff and the unique interior ambiance which has contributed in making your stay indeed a memorable experience. Serving you during your stay with us at Heritance Tea Factory has been a delightful experience and we sincerely thank...

Pune
Reviewed 21 May 2015

Booking experience not good. After email communication they booked a room, as per my special request but even after repeated reminders they never sent me a payment link. So my first impression was not good. After reading reviews of other hotels on tripadvisor, this still seemed a good bet to me as I didn't want to take a chance. Finally,...

 Report
Helpful?
Thank aakpune
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for your much appreciated preference given in selecting Heritance Tea Factory as your holiday destination in the midst of the Sri Lanka's hill country. Also, thank you for the time devoted in posting this valuable review for the befit and the knowledge of our future guests. We are indeed delighted to note that you have...

Reviewed 21 May 2015

Rude person on the phone! I was not even able to finish the reservation that the person on the phone has literally closed the conversation. Thanks Heritange Tea Factory, you lost are business for the next two years!!!

 Report
Helpful?
1Thank rossemi
Opotiki, New Zealand
Reviewed 20 May 2015

They make a big thing about the hotel being built on the bones of a disused tea factory. Sorry, this is not a plus. On our first night we were blessed with not 1 ,not 2 but three families of screaming children. The dining room was pandemonium. The food was decidedly average. The construction means voices carry and owing to...

 Report
Helpful?
Thank Peakfarm
Sevenoaks, United Kingdom
Reviewed 19 May 2015 via mobile

The Herotage Tea Factory is an absolute must if touring Sri Lanka. The hotel is incredibly bizarre and quite surreal but the stay, albeit only for 2 nights, was perfect. The staff are amazing!!! Although expensive (I don't know why you would go to Sri Lanka to do it on the cheap anyway) having dinner in the railway carriage is...

 Report
Helpful?
2Thank DKsevenoaks
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for selecting Heritance Tea Factory as your preferred holiday destination and for the time devoted in posting an insightful feedback on Trip Advisor for the benefit of our future guests. Serving you during your stay with us has been a delightful experience and we sincerely thank you for providing us the opportunity to do so....

Reviewed 18 May 2015 via mobile

The stay at the hotel and the warmth provided to us was beyond expectation. I like to specially thank Mr. Rukman F&B Assistant Manager who ensured all our culinary needs were met. I would definitely recommend this place to anyone, singles or couples and might even got back sometime this month again.

 Report
Helpful?
Thank Nuwan J
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are delighted to note that you have enjoyed the overall services and facilities that the hotel has to offer during your stay with us and that we were able to exceed your expectation. We thank you for your sincere acknowledgment of the attentiveness of our staff in rendering their service to you during your stay with...

Reviewed 18 May 2015 via mobile

It was an amazing experience which we had at heritance tea factory ..first of all the staff was excellent very friendly treated us realy well. They went out of the way to make our stay pleasent. The food was great had srilankan and western the service was beyond great specialy the f & b assistant manager Rukman looked into every...

 Report
Helpful?
Thank Tharaka G
Yohan A, Assistant Manager - Online Reputation at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you very much for your positive feedback with regard to your stay with us. We truly appreciate the time you have taken to share with us your experience. Thank you for your positive endorsement of the overall facilities and the services that the hotel had to offer during your stay with us. Also, thank you for...

2,272 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2256)
Viewed
Dining (191)
Viewed
Hotel & Grounds (693)
Viewed
Room/Suite (230)
Viewed
View from Room (182)
Viewed
Family/Play Areas (23)
Viewed
Bathroom (29)
Viewed
Business Centre/Function Rooms (1)
Viewed
2:54
Videos (5)
Viewed
Other (902)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (16)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (5)
Viewed
Dining (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Nuwara Eliya
7.8 km away
Jetwing St. Andrew’s
Jetwing St. Andrew’s
#4 of 27 in Nuwara Eliya
1,387 reviews
8.0 km away
The Grand Hotel
The Grand Hotel
#6 of 27 in Nuwara Eliya
1,842 reviews
8.2 km away
The Blackpool Hotel
The Blackpool Hotel
#2 of 27 in Nuwara Eliya
208 reviews
Show Prices
Show Prices
Show Prices
8.1 km away
Araliya Green Hills Hotel
Araliya Green Hills Hotel
#5 of 27 in Nuwara Eliya
694 reviews
8.1 km away
Stafford Bungalow
Stafford Bungalow
#3 of 27 in Nuwara Eliya
119 reviews
37.1 km away
Earl's Regency
Earl's Regency
#8 of 65 in Kandy
1,809 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Heritance Tea Factory

Address: Kandapola, Nuwara Eliya, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: €251 - €362 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Heritance Tea Factory 5*
Number of rooms: 57
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda and Travelocity so you can book your Heritance Tea Factory reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heritance Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Heritance Tea Factory staff and other travellers.
22 questions
Ask a question

See all questions (22)

Questions? Get answers from Heritance Tea Factory staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the second floor are over the lobby / restaurant, you can hear things going on till about 11pm”
 of 5 bubbles helenmat2016, 24 Feb 2017 | Read review
“Just enjoy the whole experience.”
 of 5 bubbles tageen1, 22 Feb 2017 | Read review
“There is a lift”
 of 5 bubbles 695cliffordc, 21 Feb 2017 | Read review
“We had a premium room with great views.”
 of 5 bubbles IanandDorothy, 18 Feb 2017 | Read review
“Avoid rooms on the first floor above the restaurant, as you could be disturbed by the breakfast noises early in the morning”
 of 5 bubbles helensO5258TN, 13 Feb 2017 | Read review
5 of 5