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Heritance Tea Factory

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1 room 2 adults 0 children
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Heritance Tea Factory
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2,399 Reviews from our TripAdvisor Community

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Showing 2,025: English reviews
Reviewed 16 September 2015

This establishment is a surprising gem! The well appointed rooms look out on Sri Lankan tea country and a local village. The staff team were helpful and friendly and the dinning experience excellent. We only booked for one night which was a pity. We would recommend at least two night so the full tea factory can be appreciated.

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Helpful?
Thank Bob W
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Bob, Thank you very much for visiting Heritance Tea Factory during your vacation. Yes it is indeed one of the unique hotels you can find in Sri Lanka which provides you a good compilation of unforgettable experiences. Thank you very much for your appreciations on the services offered and we are pleased to see that you have become fond...

Gold Coast
Reviewed 16 September 2015

Well after reading so many good reviews, I thought this place would be outstanding. Its only getting a 2 star because of how nice most of the staff were, and the food from the snacks menu was fantastic, otherwise this would be a 1 star terrible. There is nothing else good to say, so I will list the problems. The...

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4Thank mynewlifeistravel
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you for the time devoted in posting an insightful feedback on TripAdvisor following your stay with us at Heritance Tea Factory. We are truly delighted to know that you have enjoyed the cuisine provided and we are delighted that our staff has been friendly and helpful to you. We are really sorry to hear that you...

Elanora, Australia
Reviewed 16 September 2015

We spent two nights at this Hotel, which as the name suggests is a converted tea factory, which is unique. The refurbishment has been excellent. Our room was large, with a wonderful view of the surrounding hills. The selection of food at the breakfast and dinner buffets was excellent. The staff were friendly and attentive. A minor negative is that...

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Helpful?
Thank Michael R
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Michael, Thank you for the time devoted in posting a valuable feedback on Tripadvisor following your recent stay with us at Heritance Tea Factory. To note of such positive endorsement you've granted on our hotel experience is certainly a great inspiration for us in delivering our service to all our valuable guests. We are glad that you've enjoyed particularly...

Queenstown, New Zealand
Reviewed 16 September 2015 via mobile

We rode some rented bikes up to here for a bit of a nosey and some lunch. From the outside it looks just like a large tea factory - so far so normal. Inside it has been magnificently transformed into a luxury hotel with various bars/restaurants and lots of memorabilia on display. We had a beautiful lunch of some curried...

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Helpful?
Thank paul_the_bishop
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Paul, Thank you for your kind appreciative comments regarding the overall facilities and the services the hotel had to offer. Particularly, we are thrilled to note that you have enjoyed the stunning views of the hotel's lush green surroundings and thought that it facilitated your visit to be as pleasant as it could be. Please visit us for a...

Reviewed 16 September 2015

Went to the tea factory for our honeymoon and stayed at the Flower Dew Suite. Loved it! The staff were so nice and friendly. Will definitely go again with family and friends. The food was really good. Nothing to complain about at all!

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Thank Ruchi W
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Ruchi, Thank you for the time devoted in posting a valuable feedback on TripAdvisor following your honeymoon at Heritance Tea Factory. To note of such positive endorsement you've granted on our hotel experience is certainly a great inspiration for us in delivering our service to all our valuable guests. We are truly delighted to note that you've had a...

London, England
Reviewed 15 September 2015

This converted tea factory must be a one off, and if you are in the area, you should try to stay here. It's a little remote, but the drive is worthwhile. A lot of the original features have been kept (coloured green, in contrast to new additions). So it's a fascinating place. Add in superb service and a very good...

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Helpful?
Thank JFBell
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are indeed delighted to note that you have enjoyed the unique ambiance, the location, facilities and the overall services that the hotel had to offer during your stay with us. Also, we sincerely appreciate your valuable comments specifically regarding the hotel surroundings and that you thought it facilitated your stay to be as pleasant as it...

Singapore
Reviewed 14 September 2015

We thoroughly enjoyed our 2-night stay at this hotel. It's important to keep expecations at "rustic chic" and all will be fine. The hotel decor and grounds are superb! The breakfast spread was excellent, and the restaurant prices were most reasonable given it's hard to find other food options around. The showers were hot and water pressure was excellent, a...

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Thank ineedaholiday72
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, It was indeed a great pleasure having you with us at Heritance Tea Factory and we sincerely thank you for the time devoted in posting a valuable feedback following your recent stay with us. We are delighted to hear that you've found the overall facilities and the services provided by the hotel to be much enjoyable. Please...

Melbourne, Australia
Reviewed 14 September 2015

Very unique hotel with beautiful surroundings. Doubt we will stay anywhere quite the same. Service and staff and food were all excellent, we were even upgraded to the executive floor as we were on our honeymoon. Wish we could have stayed longer!

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1Thank CAC85
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We at Heritance Tea Factory are truly delighted to have you with us during your visit to Sri Lanka and we thank you for selecting us as your honeymoon destination in the midst of the hill country. As we are much obliged by the sincere positive endorsement you've granted to our hotel it should be mentioned that...

Cumbria, United Kingdom
Reviewed 12 September 2015

Arrived quite late and left fairly early next morning - in hindsight wished we'd stayed 2 nights to get the most out of the hotel and area. It is remotely located down a long and winding road, in the middle of the tea plantation but it's worth it for the fantastic views. It's an interesting building and well converted from...

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1Thank cshore2012
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We would like to thank you for selecting Heritance Tea Factory as your preferred accommodation partner for a relaxing holiday experience and for the time devoted in posting a valuable feedback on TripAdvisor. Thank you for your positive endorsement of the overall facilities and the services that the hotel had to offer during your stay with us...

Bellingen, Australia
Reviewed 9 September 2015

To find a hotel like the Tea Factory at the end of such a narrow and bumpy road is quite a surprise. The hotel is comfortable and quirky with great views of the surrounding tea plantations and the village below. Early one evening beautiful Tamil music wafted up from the village - quite a bonus. We didn't try the a-la-carte...

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Helpful?
Thank Fenella B
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Fenella, We are glad to note that you positively endorsed the lush surroundings of the hotel and thought the unique ambiance was indeed provided an immaculate view. Also, we are glad to know that you have enjoyed your overall holiday experience at Heritance Tea Factory and though the overall facilities and services contributed in making your stay as pleasant...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Heritance Tea Factory

Address: Kandapola, Nuwara Eliya, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: €211 - €355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Heritance Tea Factory 5*
Number of rooms: 57
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Also Known As:
Heritance Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from Heritance Tea Factory staff and other travellers.
22 questions
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Questions? Get answers from Heritance Tea Factory staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sign up for the tea picking, and dinner in the train carriage restaurant if you like dining experiences”
 of 5 bubbles CarannaW, 25 Mar 2017 | Read review
“Go to the railway carriage for a meal”
 of 5 bubbles DebWestfield, 19 Mar 2017 | Read review
“ALl are fine I think, though none seem THAT large.”
 of 5 bubbles johngM9975JU, 19 Mar 2017 | Read review
“Rooms in the main building are good but the baths have a step up to get into them. There is a grab rail but there is no separate shower.”
 of 5 bubbles Goodgirl53, 13 Mar 2017 | Read review
“Go for room over looking the tea plantation for the best views”
 of 5 bubbles iV0yager, 11 Mar 2017 | Read review
5 of 5