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The Rock Hotel

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The Rock Hotel
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153 Reviews from our TripAdvisor Community

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Showing 122: English reviews
Pasadena, California
Reviewed 1 week ago

I stayed here for two nights. I want to say that all the staff were nice and friendly. They greeted me when I arrived and immediately helped me with my luggage. I say "an almost three star hotel", my stay was ok except when I was ready to take a shower, there was no water. I called the front desk...

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Helpful?
Thank annminky
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Guest , I appreciate your positive feedback about our hotel. Firstly I would like to apologize for the inconvenience that you experienced in our hotel .However we do take pride in catering to our guests' needs the best way we can & I'm happy that you enjoyed your stay. I am looking forward to having you again as a...

Bengaluru, India
Reviewed 1 week ago

The hotel though situated a little away from the main road is a very quiet and comfortable place to stay. The building is constructed in a colonial style which provides fire place in every room. Even though fire places are not lit due to fire safety, it gives us a very different experience. Rooms had all the basic amenities. The...

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Helpful?
Thank Karthik24187
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Mr Karthik, Thank you for taking the time to write a positive review & I'm very happy that you enjoyed your stay at our hotel because our hotel aims to provide a truly unique experience to the guest . I'm looking forward to having you again as a guest in our hotel on your next visit. Wishing you a...

Colombo, Sri Lanka
Reviewed 3 weeks ago

We visited the hotel for the second time (1st was in 2012) and noticed that it has gone through a renovation. Even our first visit was a pleasant experience and so was this. Our room was spacious and clean with team making facilities, satellite tv, intercom, sufficient cupboard space, mirror and a mini fridge, hair dryer and hot water. Have...

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Helpful?
Thank Nutsybuds
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Guest, Thank you for taking a time to write a review & staying with us again. We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations and also we appreciate your loyalty & your continued trust in...

Maharagama, Sri Lanka
Reviewed 3 weeks ago

I came with my family to the rock on October 2016, from the time we checked in we were well looked after, I have been many hotels to Nuwara eliya but the Rock is the best Hotel I have staid the homely environment made us relaxed. The room was cleaned the bed was very comfortable clean sheets and soft pillows...

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Helpful?
Thank samantha332016
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Mr Samantha. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can & I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Merry Christmas & Happy New Year..!! Regards,

Helsinki, Finland
Reviewed 4 weeks ago via mobile

Visited in early November when the temperature outside was 13C and humidity 100%. Unfortunately the conditions were pretty much the same in the room. There was a heater but even at maximum power it did nothing to warm the room. In the morning every surface in the bathroom was ice cold and wet because of dew. The "restaurant" in the...

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Helpful?
Thank Ville L
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Guest, Thank you for the review & I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt...

Reviewed 30 October 2016 via mobile

My boyfriend and I stayed here for 4 nights. The hotel was looking very tired and in need of re decoration. The staff were all very friendly but unfortunately they just haven't mastered the art of service and professionalism. 1. Dinner first night took 1.5 hours to arrive after ordering with no one explaining that it would take a while,...

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Helpful?
1Thank Samantha M
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Guest, Thank you for the review and taking time to let us know about this issue. Firstly I would like to apologize for the inconvenience and disappointment that you experienced in our hotel recently .Our main priority is to catering to our guest's needs the best way we can. But sometimes we do fail. I will look into each...

Sandhurst, United Kingdom
Reviewed 23 October 2016

Bad smell in the bathroom. Mould in the bathroom. Very tired looking building. Facilities not as portrayed in photographs. No WiFi in room, only available in the lounge. Room changed after complaint, slightly better.

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2Thank 45dak
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review regarding your experience with our hotel. Firstly I would like to apologize for the inconvenience and disappointment that you experienced recently. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. But sometimes we do fail. I will look into each issue that...

Reviewed 7 October 2016

It is a nice small hotel, staff is friendly and supporting, good food and rooms are clean, just the lighting in room is a bit low we felt. nice location, all together it worth for money in budgeted hotel range.

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1Thank Bhushan B
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Happy Guest, Thank you for making a positive review & praising our staff & their service. We make the best effort to meet our guests requirements. We are happy to know that your stay was a memorable one. We will look into the aspect of room lighting. Appreciate your feedback. Best Regards, Sachini Ranasinghe

Sri Lanka
Reviewed 20 September 2016

This hotel is located on a hill and road is little steep. Rooms are well kept. Beds are good and comes with clean sheets and soft pillows. The small wall mounted room heaters will not be able to keep you warm if it’s not on the of the bed. In our case room 204 had heater on top of bed...

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Helpful?
Thank Ratna K
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Sir, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you had a pleasant stay. We will definitely look into the areas specified & take necessary action to improve our facilities as per guest preference. Our hotel aims to provide a truly unique experience, and we...

Colombo, Sri Lanka
Reviewed 2 September 2016

I Visited Rock with my Family...From the initial conversation I had with Sachini I was guaranteed a comfortable stay at Rock. I have been to many hotels in Nuwara Eliya but felt the staff service was excellent at Rock. From the time I made the reservation till the time we checked out from the hotel we were well looked after....

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Helpful?
Thank Sushgirl14
Rock N, Sales & Marketing Manager at The Rock Hotel, responded to this review

Dear Happy Guest, Thank you for posting an excellent review. We are happy to read that you had a comfortable stay at Rock, especially with the service of hotel staff. Our team will be delighted to hear that they are doing a great job. We always strive to provide an exceptional service & I am grateful for appreciating my service...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Guests will find all of the finest amenities in each of the 10 rooms in this popular 3-star hotel. Each room includes in room safe, desk, television. This excellent hotel in Nuwara Eliya also has laundry service/dry cleaning, restaurant, bicycle rental, car park. Facilities for recreation and leisure available include garden. The hotel blends expert service with state-of-the-art facilities to provide guests with a memorable stay. ... more   less 

Additional Information about The Rock Hotel

Address: 60 Unique View Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: €42 - €75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Rock Hotel 3*
Number of rooms: 10
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Questions & Answers

Questions? Get answers from The Rock Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inspect before paying”
  • Shower floor
  • Shower mould
  • Bedroom ceiling
 of 5 bubbles 45dak, 23 Oct 2016 | Read review
“Get a room with room heater on top of the bed”
  • Small Heater
 of 5 bubbles RatnaK-Colombo, 20 Sep 2016 | Read review
“Can not remember the number but last one of the left side”
 of 5 bubbles kithsirid2016, 7 Aug 2016 | Read review
“all rooms are good”
 of 5 bubbles sivendrann, 25 Mar 2016 | Read review
“choose rooms from upper floor”
 of 5 bubbles 229sisirak, 16 Sep 2015 | Read review
5 of 5
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