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Fairfield Inn Kansas City Independence

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Fairfield Inn Kansas City Independence
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120 Reviews from our TripAdvisor Community

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Showing 120: English reviews
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Denver, Colorado
Reviewed 2 weeks ago

Trip dates: 3/29- 4/1/17 Hotel was not forthcoming when I was booking that they were having major renovations to the hotel. I even thought I was upgrading from the previous hotel we stayed at Independence MO which included paying lot more for a better room and amenities. The renovations were disruptive and as a result made our Spring Break accommodations...

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Helpful?
Thank robertachristine
Angela W, Area General Manager at Fairfield Inn Kansas City Independence, responded to this review

Thanks for taking the time to provide feedback regarding your recent stay. I'm sorry the renovations taking place in our hotel left you with a negative experience as this is not our goal. I understand your frustration, and am sorry we failed you. Looking forward, we are excited to provide a highly functional space and stylish décor that meet the...

El Paso, Texas
Reviewed 3 weeks ago

Do NOT stay here!! Under construction only on first floor. No lobby or breakfast room. Room floors were dingy and dirty rooms were barely adequate and I'm no diva. Old school HVAC system and cable TV is primitive. TV is small (we were watching final four). We can go to breakfast at next door hotel??? Still priced rather high compared...

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Helpful?
Thank Pat P
Angela W, Area General Manager at Fairfield Inn Kansas City Independence, responded to this review

I understand you aren't looking for an apology, but we are truly sorry this experience caused you such disappointment. It is not our goal to let down any guest, and we will continue to improve moving forward. I'm sure you will be pleased with the renovation once completed, and we hope you will return. Thanks for your feedback!

Reviewed 15 February 2017 via mobile

The facilities are a bit worn, but the staff was helpful. Room near the back hall was noisy, and it could use some updating. HVAC unit thermostat was a bit off temperature-wise. The location was convenient to a few restaurants. The computer was down when I tried to check out. Was promised a copy of my bill by email, but...

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Helpful?
Thank 11LoisAnn
Cara G, General Manager at Fairfield Inn Kansas City Independence, responded to this review

Thank you for staying at the Fairfield Inn, Independence. We appreciate the nice comments you made about our staff and hot breakfast. I apologize for the issues you encountered during your stay. Please reach out to the hotel directly so your folio can be emailed to you. Thank you again and we hope you stay with us again should your...

Reviewed 1 February 2017

We took a group of college students to KC and stayed at this hotel. The staff were some of the kindest I've ever met. They kept the lobby and the pool open late so our students could enjoy them, plus they offered us hot chocolate even though we came in late at night. Our rooms were nice and there were...

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Helpful?
Thank Kathy S
Reviewed 15 January 2017

staff was very nice and eager to please. the staff even cleaned the ice off all of the cars in the parking lot. very nice..had everything in the room that I needed. Housekeeping did a wonderful job. cant say anything bad about this place.

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Helpful?
Thank Sheryl S
Springfield, Missouri
Reviewed 14 November 2016

I will NEVER recommend this hotel to anyone! Worst experience I've EVER had!! Room was unclean, hair in the shower, door broke to my room causing me to be locked out for over 3 hours! And the maintenance guy didn't have keys to get in it to fix it. Front desk lady was rude and unapologetic. The "hot Breakfast" was...

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Helpful?
Thank mouse01616
Management response:

mouse01616 Thank you for taking the time to provide feedback over your recent stay. Please accept our sincere apology for the issues you encountered during your stay with us. We have shared your feedback with the appropriate hotel staff to ensure these issues are isolated and corrected moving forward.

Reviewed 8 November 2016

Found late and great rate Breakfast was very good and hotel was overall clean and staff was very pleasant. Easy access to major Highways and restaurants. would stay here again anytime I am in KC . two thumbs up

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Helpful?
Thank Martin K
Reviewed 4 September 2016 via mobile

What can is say about this run down hole outside of the simple fact that at this hotel you are paying for the Marriott name, and nothing else. The free breakfast was pitiful, fruit that was so close to rotten it wasn't edible, 2 bland cereals, and a waffle maker. The pool was freezing and one of the smallest I've...

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Helpful?
1Thank Randy B
Management response:

We appreciate you sharing your experience from your recent stay with us. I am sorry to hear your stay wasn't very enjoyable. We want all of our guest to feel comfortable and the Fairfield Inn Brand and will use your feedback to improve future stays.

Omaha, Nebraska
Reviewed 31 August 2016

Hotel has age on it and it shows. Stay at Marriott properties almost exclusively and this property has seen better days. Knowing that Fairfield is not top end of Marriott, we do expect cleanliness, comfort, and friendly service. Got two of three, most of time, but not all the time. Bed (King) was oddly broken in, felt like you had...

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Helpful?
Thank husker757
Missouri
Reviewed 26 August 2016

A one-night visit. Comfortable, clean room, mattress very cushy, which I liked but which may put some folks off. Not a particularly luxurious spot, but the Residence Inn, with which it shares a driveway and some parking, doesn't have two-bedded rooms, so we went with this. A lobby that smells of chlorine, unfortunately, from the nearby indoor pool. Front desk...

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Helpful?
1Thank lemons1

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Fairfield Inn Kansas City Independence

Address: 18700 East 37th Terrace, Independence, MO 64057
Region: United States > Missouri > Independence
Price Range: €100 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Kansas City Independence 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Fairfield Inn Independence
Fairfield Independence
Independence Fairfield Inn
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Questions & Answers

Questions? Get answers from Fairfield Inn Kansas City Independence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask bout renovations before you book”
robertachristine, 12 Apr 2017 | Read review
“no good rooms until updated”
patp877, 3 Apr 2017 | Read review
“third floor is excellent”
172sheryls, 15 Jan 2017 | Read review
“First floor room is handy for easy coming and going.”
husker757, 31 Aug 2016 | Read review
“east side of the hotel which is away from the highway”
StLTiger, 25 Apr 2016 | Read review
5 of 5