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Holiday Inn Express and Suites Independence

408 reviews
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Traveller (14)
Room & Suite (23)
Dining (4)
Overview
  • Excellent74%
  • Very good18%
  • Average4%
  • Poor2%
  • Terrible2%
Travellers talk about
“hi express”(10 reviews)
“front desk”(56 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Suites
2.5 Star Hotel
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Offers from Holiday Inn Express and Suites Independence
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Reviews (408)Write a Review
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LanguageEnglish
292
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All reviewshi expressfront deskthe salt water poolpriority mailthe maintenance mankansas citybreakfast barwithin walking distancerib criba great staythe young ladynext morningthe rooms were nicestayed nightswe've stayedstaff was friendlygreat customer service
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51 - 55 of 408 reviews
Reviewed 3 December 2016 via mobile

When we checked in the receptionist was beyond kind. Breakfast in the morning was excellent, their breakfast worker, Mariah, was over the top friendly and busting her butt to make sure everything was stocked and hot, something you don't normally see at a continental breakfast....More

Thank 914reneew
Response from Deanna K, Manager at Holiday Inn Express and Suites IndependenceResponded 5 December 2016

Hello 914reneew, Thank you for taking the time to give the hotel a review! The staff works hard to make our guests happy, as you could tell with your experience in Breakfast with Mariah and in the Pool with Scott. We really appreciate you staying...More

Reviewed 27 November 2016

I usually rate HIE's a 3-4. This was a good one. Very friendly staff. Easy walking distance to multiple restaurants. Room was excellent. Breakfast very good with lots of options. Very clean, fresh feel. For pet lovers (I'm not, but animals are OK), it should...More

Thank Daniel F
Response from Deanna K, Manager at Holiday Inn Express and Suites IndependenceResponded 29 November 2016

Hello Daniel F, Thank you for taking the time to give the hotel a review! I appreciate the wonderful feedback from your stay with us. Thank you for calming the dog down in the room next to you, I'm sure you made his night. I...More

Reviewed 2 November 2016

Hotel GM, Josh is on the ball when it comes to managing his hotel, team and customer service. Smiles all around and pleasant greetings from all team members. Josh takes all customer inquires seriously and resolves them quickly with amazing follow through. Thank you Josh...More

Thank MommaLe
Response from Deanna K, Manager at Holiday Inn Express and Suites IndependenceResponded 4 November 2016

Hello MommaLe, Thank you for taking the time to submit a review about your stay with us! Also, thank you for the wonderful comments about Josh and the team. Customer service is our number one priority at the hotel and I'm glad we achieved that...More

Reviewed 22 October 2016

Staff is very nice and helpful in all respects! Actually left my computer power cord and mouse behind and Scott went out of his way to track it down for me and the next time I was in town, I was able to pick it...More

1  Thank Terry B
Response from Josh D, General Manager at Holiday Inn Express and Suites IndependenceResponded 27 October 2016

Hello Terry and thank you for your review of your recent stay with us. I know it can be tough when something is left behind at a hotel but, I'm very glad that we were able to get that back to you. We very much...More

Reviewed 21 October 2016 via mobile

Nice and clean rooms and the service was just awesome very pleased. I left my laptop charger in the room I emailed Scott and he contacted me the next morning. Shipped my charger free of charge back to me very pleased to say the least....More

Thank Workinlate71
Response from Deanna K, Manager at Holiday Inn Express and Suites IndependenceResponded 22 October 2016

Hello Workinlate71, Thank you for the wonderful review! I'm glad Scott could retrieve your laptop cord for you so you didn't have to go buy a new one. I appreciate you staying with us and hope to see you again in the future!

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Traveller (14)
Room & Suite (23)
Dining (4)
Pool & Beach (2)
Hotel & Grounds (23)
Bathroom (9)
Business Centre & Event Rooms (4)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Restaurant
Details
Price range
US$118 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$118 - US$217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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