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Hilton Garden Inn Independence

Expedia.comUS$137*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton Garden Inn Independence
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567 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Independence
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Showing 565: English reviews
Independence, Missouri
Reviewed 24 January 2017

Great customer serviceI checked in on January 22, 2017 at 7 PM Michael was working the front desk and he was extremely courteous and professional.I watched him check in a couple people before he took the time to explain the motel and what it has to offer to each and everyone of us.Housekeeping does a great job in the motel...

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Helpful?
Thank rayleneshannon
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay at the Hilton Garden Inn Independence. We will definitely share your comments with Michael and the rest of our staff for his helpfulness and professionalism. Thank you and we will see you next time.

Bloomington, Illinois
Reviewed 20 January 2017

Rooms were quiet and very clean and close to shopping. Breakfast was exceptional especially the hot cook to order omelets. Staff at check in were very professional and accommodating. Next Chiefs game I attend I will stay here again!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank T8231STjasonh
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay with us. Thank you for the great comments about breakfast and the staff. We truly appreciate them. We will next you next Chief's season.

Rockford, Illinois
Reviewed 19 January 2017 via mobile

We enjoyed our stay. We had read a few mixed reviews. We found our room in the fourth floor to be clean, up to date, nicely serviced. The staff were very nice. We didn't stay long enough to enjoy the amenities but would definitely stay there again on a return trip.

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Helpful?
Thank Deb T
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay with us. Thank you for taking the time to write about your experience. We look forward to you returning again.

Springfield, Missouri
Reviewed 18 January 2017

Won't stay here again. Hotel could have been cleaner. Terrible customer service- even though there is a customer satisfaction guarantee. Manager was not interested in addressing our concerns. Front desk employee was very loudly and enthusiastically discussing her political beliefs. She needs some lessons on what to discuss with customers and when to keep her mouth shut. Much better choices...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank saraheL7045SZ
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing your experience to our attention. We truly value our surveys to help us improve on guest's experiences. I would appreciate the opportunity to discuss this further. Please contact me directly at 816-350-3000. Thank you

Reviewed 17 January 2017

Carpet was filthy and old with large red stain and multiple small stains. Bathroom mirror had not been cleaned and had filthy writing on it. Breakfast was good. Staff was very helpful and good. But I expected a much cleaner room for $200 dollars.

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank michaelmA4706JP
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your experience. Unfortunately you did not receive what we are capable of providing. I would love the opportunity to discuss this with you further. Please contact me at 816-350-3000. Thank you

Nebraska
Reviewed 15 January 2017

Staying here as I type waiting for the Chiefs/Steelers game. Wife decided to take a bath this am and it took over 20 minutes to fill the tub 1/2 full and had to use the coffee maker to warm up water to get the water hot enough. However room is nice, staff is friendly and accommodating. Maybe the lower floors...

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Helpful?
Thank bmorgan104
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing the water pressure issue in your room to our attention. We appreciate that information so we can get it improved quickly. We are glad you enjoyed the rest of your stay. Thanks for staying with us for the Chiefs/Steelers game.

Reviewed 15 January 2017

The hotel staff is great. I had a couple of issues and Montez and Charles went out of their way to be helpful. I actually wouldn't stay at this hotel again if the next closest Hilton wasn't 18 miles away. The parking is awful because of the large and very popular restaurant beside the hotel. They don't carry/stock foam pillows....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 125hollyb
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for taking the time to share your experience. We are very disappointed to hear your frustrations. We pride ourselves in ensuring a great guest experience and unfortunately you did not have that with us. We sure hope you will give us another try in the future.

Port Orchard, Washington
Reviewed 14 January 2017

I loved the treatment upon arrival and departure. The breakfasts were the best! Our room was immaculate. I felt like part of a huge family and no one was too busy to spend a minute to answer a question or just stop and ask how was your day.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Nita D
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your fantastic experience at the Hilton Garden Inn Independence. We so appreciate you taking the time to give us such a great review on our staff, cleanliness, and breakfast. We are glad to have you. We hope to see you next time when in the area.

Detroit Lakes, United States
Reviewed 12 January 2017

The room was comfortable and clean. The staff was WONDERFUL. It felt at though the owners have neglected the bathroom maintenance. The shower was poor, not much water pressure. Probably because it was a cheap shower head leaking more out the back than the front. The towel rack wasn't affixed properly to the wall either. Seems like an easy fix....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Christopher H
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Christopher, thank you for bringing the maintenance issues to our attention. We will definitely get those corrected immediately. We also appreciate the great comments on the staff. We hope to see you again.

Dallas, Texas
Reviewed 8 January 2017

Need to improve room cleanliness. The room smelled like it had been a smoking room at some point. The mattress was so stiff it was not a good night rest. The are other hotels near by that have more comfortable beds. That's where I will be next time. And I am a Hilton honors member. Disappointing

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank O2913HWthomasc
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing this issue to our attention. We are a non smoking hotel and will make sure this situation does not happen again. We hope you will give us another try. If you wish to discuss this more please contact the hotel direct at 816-350-3000.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service

Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Dr, Independence, MO 64057-1566
Region: United States > Missouri > Independence
Price Range: €108 - €189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Independence staff and other travellers.
1 question
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Lee's Summit, Missouri

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Questions? Get answers from Hilton Garden Inn Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if your room faces the paing lot or I-70.”
GusherTownGIrl, 17 May 2017 | Read review
“I'd recommend a higher floor, that may help avoid the noise from downstairs.”
Flyinlow427vette, 6 May 2017 | Read review
“Lower numbered rooms are closer to the highway”
Storm27, 11 Mar 2017 | Read review
“Lower floor might have better water pressure not sure”
bmorgan104, 15 Jan 2017 | Read review
“Rooms on the backside are the most quiet, and ask for rooms away from the pool area.”
BillM867, 7 Dec 2016 | Read review
5 of 5
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US$137* /night
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