We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Edgewater Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Edgewater Hotel
The Edgewater Hotel
Panoramas (9)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

904 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for The Edgewater Hotel
See the most recent reviews
Showing 901: English reviews
Dresden, Tennessee
Reviewed 1 week ago

Room had balcony overlooking the river. You see the main street of Gatlinburg, Just walk across a parking lot to be to the main street. A very good free breakfast - waffles, sausage, biscuits, gravy,yogurt, cereal, eggs. A little different menu every day. Indoor and outdoor pool. Swim under the glass to get to the outdoor pool. 2 hot tubs....

 Report
Helpful?
Thank Christolphe
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for your recent stay. I appreciate all of your comments and am glad you found our breakfast enjoyable as well as our newly renovated pool area. It's nice to have the option of swimming inside, or using the indoor hot tubs, especially if the weather is not as we would like. We look forward...

Wood Ridge, New Jersey
Reviewed 2 weeks ago via mobile

I just came back from this hotel about a week ago. I was there for a conference. The hotel is located in a great spot. It is 1 block away from the main strip. The room was kept pretty clean. My biggest complaint was the mildew smell in the hallway. I think I took the stairs about 95% of the...

 Report
Helpful?
Thank Corey L
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for reviewing your recent stay at the Edgewater. I appreciate your comments and am glad that your stay was enjoyable. I apologize for any mildew smell in any of our hallways. I would be interested to know which floor you were on if you would be so kind to call the hotel and let us know. We appreciate...

San Francisco, California
Reviewed 2 weeks ago

We hosted 50 Seattle customers for an exclusive Luncheon & Panel recently. From the first meeting with the event staff to the post-event experience, we give the hotel a thumbs up. Customers thanked us for the lovely location right on the water, the delicious food, and the service. We also appreciated the AV support we received for the panelists and...

 Report
Helpful?
Thank Emiliamd13
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

I'm glad your event was a success, and thank you for your comments, but we are located in Gatlinburg, Tn. and not in Seattle. Please keep us in mind for a future event or a personal vacation if you visit the Tennessee Smoky Mountains area. Best Regards,

Reviewed 2 weeks ago via mobile

My grant granddaughter and I stay at this hotel every time we visit Gatlinburg I asked her what hotel this year, always The Edgewater, she loved the pool and location. We are going on 5 generations going to Gatlinburg and always loved this hotel. Thank you, for making us comfortable, and a safe place for my 11 year old. I...

 Report
Helpful?
Thank Dianne S
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you so much for your kind words. I'm glad we are your "go to" hotel in Gatlinburg. I hope you enjoyed our newly renovated pool area, along with our new slide. We look forward to seeing you again soon when you've scheduled your next trip to the Great Smoky Mountains area. Best Regards,

Reviewed 3 weeks ago via mobile

This is my family's 2nd visit to this hotel and it's very nice. Parking is great under the hotel & the view of the creek is beautiful! I'm had the hotel didn't get major damage from the fire! All of the staff has been very nice; especially the blonde haired older lady. We've seen her on the elevator and bringing...

 Report
Helpful?
Thank Candice M
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater. We appreciate your patronage and your comments. I'm glad you received excellent customer service and I will pass on your remarks to our staff. We look forward to hosting you again when you are next in the Gatlinburg area. Best Regards,

Cincinnati, Ohio
Reviewed 3 weeks ago

Whenever we're in Gatlinburg, The Edgewater Hotel is our go to hotel. It's a short block off the Parkway, handy to everything and reasonably priced. This year, I gave the room a once over and things have deteriorated in the last few years. The carpets all around are looking old, the bathroom in our room looks a little shabby. They...

 Report
Helpful?
1Thank ahaskell
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for posting regarding your recent stay at the Edgewater. I appreciate your comments. You are right, we are just finishing an extensive renovation in our pool area. We're excited about the updates. We try to update different areas every year, and we have several other things planned for 2017 that I think you will like. We look forward...

Reviewed 3 weeks ago via mobile

Stayed here for a soccer tournament. Hotel is older but is in a great location to walk anywhere downtown. It's not fancy but is adequate and kept very clean. Staff extremely nice and helpful with suggestions. Breakfast was fairly standard with waffles and sausage or biscuits and cereal. Plenty of pancake houses near by if you are looking for more....

 Report
Helpful?
1Thank Tarheelfamilyof4
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for staying at the Edgewater during your soccer tournament. I hope your team did well. I appreciate your comments and look forward to hosting you again when you are next in the Gatlinburg area. Best Regards,

New York City, New York
Reviewed 3 weeks ago

We stayed here over a weekend during our visit to Gatlinburg. The hotel is at a very convenient location right near the Gatlinburg strip & other attractions. They also give you parking validation so you can park your car and walk around. The breakfast was pretty basic but sufficient. The rooms were a little dated but clean and comfortable. The...

 Report
Helpful?
1Thank LizzClark
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for posting regarding your recent stay at the Edgewater. I'm glad you enjoyed your stay, but apologize for your experience at the Front Desk. We pride ourselves on excellent customer service and there is no excuse for any other behavior. Again I sincerely apologize. I thank you for bringing it to my attention and I assure you I...

Ohio
Reviewed 5 weeks ago

Hotel may need some updating, but it was completely adequate for our stay. We had a jacuzzi room witha queen bed. Room was very good size with a balcony, fridge, and microwave. Bathroom was a little small, definitely one person at a time. Room was clean, jacuzzi was nice after a long day of walking. Staff was friendly. Parking is...

 Report
Helpful?
Thank FayeLee123
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater for you stay during your time in Gatlinburg. I'm glad you enjoyed your room and our staff was friendly and attentive. I apologize for the parking. It can be a bit tough when we are sold out. Thank you for your patronage and hope to see you again soon. Best Regards,

Hampshire, Illinois
Reviewed 19 March 2017

We stayed at the Edgewater Hotel earlier this month. It is a great location to downtown. The rooms were clean, bed was comfortable, but does need some updating. Due to the fire, there was a lot of construction noise in the early morning. The breakfast was just ok. Does need more options, like eggs and more fruit options. The staff...

 Report
Helpful?
Thank kfs2469
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for commenting regarding your recent stay at the Edgewater. I apologize for any inconvenience you experience with the noise. We have been renovating our pool area and adding a new roof to that area as well. We are hoping to have everything completed within the next week or so. We hope to host you again when you have...

339 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (226)
Viewed
Room/Suite (34)
Viewed
Hotel & Grounds (43)
Viewed
Family/Play Areas (4)
Viewed
View from Room (42)
Viewed
Pool/Beach Area (8)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (3)
Viewed
Bathroom (14)
Viewed
Other (76)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (103)
Viewed
Amenities (6)
Viewed
Double Queen Room (Mountain Side) (23)
Viewed
Double Queen Room (River View) (24)
Viewed
Pool (17)
Viewed
Dining (15)
Viewed
The Hotel (18)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Hotel & Grounds (2)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (2)
Viewed
Other (4)

Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738-3200
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: €92 - €193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Booking.com, Orbitz, Hotwire, Hotels.com, Travelocity, Priceline, Expedia and Cheap Tickets so you can book your The Edgewater Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Edgewater Hotel staff and other travellers.
24 questions
Ask a question

See all questions (24)

Questions? Get answers from The Edgewater Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best view is the city\river side as high as possible.”
MountainMurf, 16 Apr 2017 | Read review
“if you want a good view, ask for the creekside rooms. If you want quiet, ask for the mountain side views.”
jesshoperose, 11 Apr 2017 | Read review
“Get a view of river.”
Christolphe, 11 Apr 2017 | Read review
“Ask for a waterside view!”
Emiliamd13, 10 Apr 2017 | Read review
“Rooms on the mountain side are quiet and peaceful.”
ahaskell, 30 Mar 2017 | Read review
5 of 5