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Brookside Resort

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Traveller (409)
Room & Suite (310)
Pool & Beach (37)
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Overview
  • Excellent31%
  • Very good28%
  • Average17%
  • Poor10%
  • Terrible14%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Offers from Brookside Resort
Special Offer: 20% Off Your Stay!
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Offers from Brookside Resort
Special Offer: 20% Off Your Stay!
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,214)
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All reviewswood burning fireplacebabbling brookbalcony overlookingthe riverbiscuits and gravyroom was spacioustrolley stopan older hotelnice poolfree breakfastfamily reunionclose to downtownhot tubpigeon forgestreamkitchenetteupgrades
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1 - 5 of 1,207 reviews
Reviewed today via mobile

Little black bugs all over our bed, Free breakfast was terrible, microwave didn’t work in room, several light bulbs out, they didn’t clean our room one Day which we then realized we had no clean towels OR toilet paper!!!! This hotel looks like they are...More

Thank wings4life69
Reviewed 2 days ago

In the town of Gatlinburg this hotel is on the main street. good location! close to restaurant's and you can catch the trolley cars in front of the hotel. and I would not say its good on saying its a resort. little disappointed on that....More

Thank Dcbabes433
Reviewed 2 days ago via mobile

I must admit, when we first pulled in, we were very skeptical about this place. We were “booked” here by another company as a free gift. The first room they sent us to had two double beds instead of the one king we requested, but...More

Thank James B
Reviewed 5 days ago via mobile

Just checked in a few hours ago, and the room is nothing like the website shows. 100% false advertisement. There is a gap in the front door at least 1/2” thick, stains on the ceiling and wall, dark and dingy, gross bathroom, worn out furniture,...More

Thank cst0014
Response from BrooksideResort1, Hotel Manager at Brookside ResortResponded 5 days ago

Dear Guest, Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims. This is something we take very seriously and if necessary we will take immediate action. Sincerely, Hotel Manager

Reviewed 5 days ago

Holes in wall and shoer door. The towel rack was broken and there was hair in the shower. Took over night for the DIRTY refrigerator to cool down. I will not stay again. Due to the poor condition we cut our trip short. This was...More

Review collected in partnership with this hotel
Thank runninbarrels
Response from BrooksideResort1, Hotel Manager at Brookside ResortResponded 5 days ago

Dear Guest, We really apologize for the inconvenience caused to you and the bad experience as mentioned in your review, that you left for the home in few hours. This is not an indication of how we normally do business, and I’m embarrassed by the...More

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Best Value Properties in Gatlinburg, TN
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Banquet Room
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Hot Tub
Details
Price range
US$71 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$71 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (409)
Room & Suite (310)
Pool & Beach (37)
Dining (1)
Amenities (34)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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Gina J
11 March 2018|
AnswerShow all 2 answers
Response from | Reviewed this property |
Downtown from the resort is only 1 mile. You can walk it but it's all uphill in the way back and not really a pedestrian friendly walk. Better to drive or take the trolley.
0
Votes
Patricia D
3 February 2018|
AnswerShow all 4 answers
Response from Clucas5290 | Reviewed this property |
Brookside is listed as pet friendly.
0
Votes
Michelle M
11 October 2017|
AnswerShow all 2 answers
Response from Chris P | Reviewed this property |
When we stayed in September, the room had a wet bar, mini-refrigerator, plenty of drawer space, lots of lighting, 2 queen plush beds, and a modem bath. Though the room part wasn't necessarily "modern," it had plenty of... More
1
Vote
Room Tips
"Stay somewhere else."
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"Television to small and remote didn’t work"
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"Had a king room with balcony over river and fireplace."
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"Need to fix, upgrade and clean better. Refrigerator was broken, mattress was old with large gap in middle..."
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