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I stayed the night before and the night after a four day backpacking trip and this hotel was nothing but helpful and welcoming! They allowed early check in both days and happily guided me to a delicious restaurant for dinner. The common areas and rooms...More
We have been out over 4 hrs and have come back to a room that was not touched by room service. We are Marriott members(25+ years) and have never had this happen. We paid a weekend night for +$84 more than tonight, and this is...More
2 Thank skyline60
Response from JC C, Guest Relations Manager at Courtyard GatlinburgResponded yesterday
We recognize your time is valuable and appreciate the feedback you have provided on TripAdvisor.
Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Courtyard Gatlinburg Downtown, I sincerely...More
the hotel itself was nice had cozy seating outside with rocking chairs and fire place. the room was very clean and had comfy beds. the only problem we had with this place was the staff wasn't friendly at all. t
The room was beautiful and the property was excellent. Everyone there was friendly. My only complaint was the ants all over the seats around the patio. I wanted to relax by the fire pit but it was impossible. The cushions were covered. eek!
Response from Lynn E, Manager at Courtyard GatlinburgResponded 1 week ago
Thanks for the comments and feedback from your recent stay with us. We really appreciate you.
We stayed here for an anniversary trip and had no complaints about the hotel! We got there two hours before check in and they had our room ready. The room itself was beautiful and had smart TVs so we could watch Netflix! Also it was...More
1 Thank bvett820
Response from Lynn E, Manager at Courtyard GatlinburgResponded 2 weeks ago
Thanks for staying with us on your special trip. We appreciate the comments and feedback. See you the next time you come to town.