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Crossroads Inn and Suites

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Crossroads Inn and Suites
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425 Reviews from our TripAdvisor Community

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Showing 415: English reviews
Hurley, Virginia
Level Contributor
3 reviews
Reviewed 28 December 2015

Older facility, but great location. Our room was very clean and beds were comfortable. Wifi wasn't very good, and you could here alarm clocks and people's phone text in the room next door ( maybe because it was an adjoining room). Overall good stay, would stay again!

Thank Linda R
Tampa, Florida
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 December 2015

After reviewing the previous reviews I booked the Hotel for one night. Was a big disappointment....the person checking us in was not the friendly greeter one should expect. After getting our Key and entering the room is was a tad smelly and the clicker did not work. So we went back to get a new clicker and the person told... More 

1 Thank jim1102

Travellers are raving about these Gatlinburg hotels

Waco, Georgia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 December 2015 via mobile

The room was big and roomy. It had 2 queen beds, microwave and refrigerator. Heat didn't work well but was fixed promptly. Nice breakfast biscuits, gravy, eggs, waffles and pancakes. Coffee and juice. Only bad thing is elevator was broken and breakfast was on 3rd floor. I would stay there again.

Thank Tina H
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 December 2015 via mobile

My rating is based on what my wife and I look for in a room, while on a trip to Gatlinburg. When we are here, we are out and about all day/night. We just want a comfortable and clean room to crash in at night. The standard King at Crossroads fit that bill. The hotel is older, but the room... More 

3 Thank David M
Howell, New Jersey
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 November 2015

This hotel was awesome. It is located at one end of the main street in downtown Gatlinburg so you can walk from the hotel and easily see all the attractions. The breakfast spread was very nice. Wi-Fi seemed a little sketchy. There are no indoor corridors so could be a little noisy but the rooms are set back from the... More 

Thank md1231
Gastonia, North Carolina
Level Contributor
122 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 10 November 2015 via mobile

I surprised my husband with this trip for his birthday. Crossroads is wonderful! I read other reviews that I was worried about... Absolutely do not agree with them! 1. The people are very nice and helpful. 2. The room 301, which I am in now as I write this, is amazing! Very clean, separate living room and amazing hot tub!... More 

2 Thank MrsDavis0322
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 November 2015

We booked Crossroads Inn and Suites via Hotwire for a last minute trip to Gatlinburg / Pigeon Forge. The hotel is 90% recommended via Hotwire but the room we received was not up to our standards. Room 311 had a bad smell to it and my wife complained that it was hard for her to breathe. The room needed some... More 

2 Thank Michael D
Richmond, Kentucky
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 November 2015 via mobile

Especially for the price, you can't beat this hotel! Our room was clean, spacious, and the whirlpool tub was awesome! The free hot breakfast is served until 10:30, so we didn't have to wake up super early. Our room was on the end so no loud feet traffic at all hours, which was wonderful. Also, the staff was very nice!... More 

3 Thank VickyP10
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 November 2015 via mobile

Nice location within walking distance of all stores & attractions in Gatlinburg. Room was clean very roomy & bed was very comfortable! Breakfast was above average with pancakes, waffles, eggs, sausage, biscuits & gravy. Would definitely book here again!!

2 Thank Robert F
Scottsburg, Indiana
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 October 2015

When we walked In we couldn't believe the size of the room. Lots of space for a two double bed room. Shower was good. Bed was comfortable and had lots of pillows. Tv was bigger than most hotel rooms we've been in. Our only complaint is that we had problems with the Internet. Would show we were connected on our... More 

1 Thank Merianne D

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Ogle family invites you to enjoy your next family vacation in the Smokies with us where you will enjoy comfort, convenience and affordability in Gatlinburg lodging. You will be only one mile from the entrance to The Great Smoky Mountains National Park and our convenient parkway location is just a short walk away from the best attractions and restaurants in Gatlinburg. ... more   less 

Additional Information about Crossroads Inn and Suites

Address: 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: €71 - €139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Crossroads Inn and Suites 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western
Hotel Style:
#27 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Crossroads Inn and Suites staff and other travellers.
12 questions
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Questions? Get answers from Crossroads Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ground floor rooms offer quick and easy loading and departure.”
 of 5 bubbles 106DonF, 1 Nov 2016 | Read review
“Pay a little more for one of the jacuzzi rooms! It is worth it!”
 of 5 bubbles 885michaelr885, 8 Oct 2016 | Read review
“Clean Rooms Nothing Fancy”
 of 5 bubbles , 9 Aug 2016 | Read review
“Very quiet room!!”
 of 5 bubbles 638TinaH, 27 Jun 2016 | Read review
“We stayed on the third floor and it has an awesome view and a fireplace in the room :)”
 of 5 bubbles sochale, 21 Jun 2016 | Read review
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