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Chalet Inn

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221 Reviews from our TripAdvisor Community

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There are newer reviews for Chalet Inn
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Showing 219: English reviews
Louisville, Kentucky
Reviewed 7 April 2016

The room was spacious and clean even though it's look was somewhat sparse and outdated. Great views off the terrace and its location was very nice, too. The staff couldn't have been nicer! I have mobility issues related to lupus and they made sure to put us in a first floor room. There were plenty of hand holds in the...

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Helpful?
3Thank BarbaraAndLeeS
Micki P, General Manager at Chalet Inn, responded to this review

I wanted to thank you for taking the time to review your recent stay with us. Our staff has been informed on your kind words and thanks you as well. We are in the process of updating our property and your suggestions always help. If at anytime you have issues lighting the fireplace please feel free to contact the front...

Reviewed 22 March 2016 via mobile

Won't be on my book again list. The rooms are very out dated. Cheep electric fireplaces. No microwave in the rooms. If you want to heat up something you have to go all the way to the main office(two blocks). The pools if it were warm enough use them are poorly maintained. If I were to say something good is...

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Thank Dave S
Reviewed 17 March 2016 via mobile

My family and I stayed one night at The Chalet Inn. It was a perfect stay. We drove up to the Chalet Inn and a very nice young man directed us to the Econo Lodge that is down a small hill in front of the Chalet Inn to check inn. Nicole checked us in and she did an amazing job!...

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1Thank Samantha M
Micki P, General Manager at Chalet Inn, responded to this review

Thank you for taking the time to review your stay in the King Fireplace Suite. Our housekeeping department has been informed of your review and appreciate the kind words regarding the cleanliness of the room. We are glad your stay was peaceful and enjoyable. You are correct Nicole does an excellent job and I am always hearing about how she...

Reviewed 26 February 2016 via mobile

Okay, my husband and I were going to stay here after looking at all their pictures online and what we got was NOTHING like advertised. It was out of date, the bed had no covers, only a sheet with a thin blanket and another sheet, the mirrors in the bathroom were for someone who was maybe 4 feet tall. Our...

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Thank Kenzie0295
Reviewed 28 December 2015 via mobile

We had come here for the hot rod show and this place was amazing! The room and bathroom were very clean! Definitely very comfortable beds! We had a mountain side room and the view was to die for! I would recommend this place to anyone who stays.

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1Thank Dianna N
Micki P, General Manager at Chalet Inn, responded to this review

Thank you for taking the time to review your recent stay with us. We are very glad you enjoyed your stay with us and hope to see you again in the future. Our housekeeping department has been informed on your kind words about the conditions of the rooms and I thank you on their behalf. Happy Holidays. Sincerely, Micki Proffitt...

Reviewed 11 December 2015

Very old out of date hotel. Was good just for the one night couldn't find anywhere else in town kind of stay. Could be so much nicer and probably was at one time. Don't expect anything special and has an old building odor.

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Thank Paula B
Micki P, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for telling us about your recent stay with us. We are sorry you were disappointed in your room and our property. Your issues have been discussed with our housekeeping staff and additional training and procedures have been put in place. We are also in the process of updated this hotel. Again, please accept our sincere apology for all...

Louisville, Kentucky
Reviewed 23 November 2015

We stayed for about a week. They advertise a fireplace in the room, but what we got instead was an electric fireplace that didn't even heat up. Room was relatively clean despite cockroaches living inside our alarm clock, making it unusable. We had a bear visitor outside our room one night that ate our trash and scared us. Mentioned the...

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Thank Erica S
Micki P, Guest Relations Manager at Chalet Inn, responded to this review

We are glad you took the time to write a review on your recent visit to our property. Please accept our apology for any inconveniences you experienced while staying with us. Your issues have been discussed with our housekeeping staff and additional training and procedures have been put in place. As for the issue with the bears, in the Great...

Morristown, Tennessee
Reviewed 15 November 2015 via mobile

The room was outdated but yet cozy. Love the fireplace in the room. Even though no hot tub in our room we still had a relaxing time. Blast from the past! I would ask for or bring an extra blanket can get a little chilly if the fire place goes out. Will go back and stay again soon. Room 213

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Thank Rebekah P
Walter Y, Public Relations Manager at Chalet Inn, responded to this review

Thank you for taking the time to review your recent stay with us.We are in the process of updating this location. We are always looking for ways to better our property and appreciate any suggestions you may have. We are glad you enjoyed the fireplace in your room and next time if you would like an extra blanket feel free...

Singapore, Singapore
Reviewed 24 October 2015

The chalet inn is priced very reasonably, The room is spacious with a lounge area. The lobby is rather quaint in terms of interior decor. I arrived late at night at 1130pm & a signboard told me to check in at econolodge. luckily, I saw the signboard before my taxi left. I redirected the taxidriver to econolodge at the bottom...

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Helpful?
Thank taysiewhua
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for taking the time to review your recent stay with us. We are sorry for any inconveniences you may have had trying to check in. We are always trying to better our location and we take every review into consideration. Again we thank you for staying with us and look forward to seeing you again. Sincerely, Micki Proffitt...

Paris, Tennessee
Reviewed 19 October 2015 via mobile

The staff, Linda Lea, Anthony, and Jami, at the Chalet Inn made the stay much, much more pleasurable than the actual facilities. They all went above and beyond to make us comfortable and satisfied. Yes, it was an older chalet, but it was very, very clean! No doubt, if they would do some updating, it would be the perfect place...

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Helpful?
Thank Jill P
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for taking the time to review your recent stay with us. Our staff has been informed of your kind words and we are in the process of updating this location. We are glad you enjoyed your stay and look forward to seeing you again in the future. Sincerely, Micki Proffitt Guest Services Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
Resting majestically above the town, Chalet Inn maintains the kind of rustic elegance once known to all great smoky mountain resorts. The Inn's landscaped surroundings, mountain stone architecture and charming character-filled rooms make you feel a world away. Yet, the attractions of Gatlinburg are just a few blocks away. The Inn is just two blocks from Ober Gatlinburg Aerial Tramway, with Ripley's Aquarium of the Smokies just 5 blocks away. ... more   less 

Additional Information about Chalet Inn

Address: 516 Sunset Dr, Gatlinburg, TN 37738-3122 (Formerly Fabulous Chalet Inn)
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: €51 - €116 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Chalet Inn 2*
Number of rooms: 35
Reservation Options:
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Also Known As:
Fabulous Chalet Hotel Gatlinburg
Best Western Gatlinburg
Fabulous Chalet Gatlinburg
Gatlinburg Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Chalet Inn staff and other travellers.
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Questions? Get answers from Chalet Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Romm 201 awesome”
 of 5 bubbles 131valeriew, 23 Jan 2017 | Read review
“do not stay in the top right room get a bigger hot water tank .”
 of 5 bubbles monalisa6322, 2 Dec 2016 | Read review
“Ask for the panoramic room if its available. It looked neat and the balcony view is good.”
 of 5 bubbles LongTimeComing1974, 26 Oct 2016 | Read review
“Room sizes vary a lot. Some very spacious, some average.”
 of 5 bubbles jml2149, 26 Oct 2016 | Read review
“The main building smelled musty, not sure what the other building was like. Open the balcony door for a while to let some fresh air in.”
 of 5 bubbles eezydivr, 21 Oct 2016 | Read review
5 of 5