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Econo Lodge Inn & Suites on the River

Traveller (84)
Room & Suite (223)
Pool & Beach (11)
About
Location
Cleanliness
Service
Value
Situated on the banks of the Little Pigeon River as it comes out of Great Smoky Mountains National Park, is just steps away from dining, shopping and attractions like the Gatlinburg Aerial Tramway and Gatlinburg's renowned Downtown Parkway. Our hotel features 37 rooms to accommodate you and your family, including three suites. Most guestrooms offer private balconies or patios, which are the perfect place to sip your morning coffee while listening to the river and enjoying views of the Smoky Mountains.
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Property amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Pool
Breakfast Available
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Room features
Air Conditioning
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Value
River View
HOTEL CLASS
321Reviews
354Photos
17Q+A
79Room tips
Traveller rating
  • 127
  • 114
  • 52
  • 21
  • 7
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Popular mentions
This hotel has been recently renovated and the rooms were great. Check in was fast and simple and the front desk office has 24/7 coffee, hot chocolate, and juice. Hotel was a in a very good location, walking distance to all the attractions in Gatlinburg. Only complaint was
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We love this little hotel. We love getting to sit on the river balocony and enjoy the quiet yet still be right in the middle of town. We love walking around town and all the close restaurants. We also love that we are right at the entrance to the National Park for a day of
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Response from Ronak P, Guest Relations Manager at Econo Lodge Inn & Suites on the River
Responded 1 week ago
Thank you for taking the time to write a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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Had made reservations online at another hotel for that Saturday night. Canceled those due to the hotel being under reconstruction and having no balcony and hair all over the bathroom. Best decision EVER!! We will be back!
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Response from Ronak P, Guest Relations Manager at Econo Lodge Inn & Suites on the River
Responded 1 week ago
Thank you for taking the time to write a review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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This hotel was a nightmare and would never stay or recommend it. THERE WAS AN UNAUTHORIZED CHARGE TO MY ACCOUNT AFTER I RETURNED. I called and talked to one manager he said my credit card info was on someone elses account and he had no idea why. Told me he would call me back the
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Response from Ronak P, Guest Relations Manager at Econo Lodge Inn & Suites on the River
Responded 1 week ago
Dear guest Thank you for taking time to share your experience on your recent stay with us. First of all i would like to apologize on behalf of our entire team for the inconvenience that happen during your stay. As you have mentioned we have processed your overcharged amount back to your account with our sincere apology. We can certainly understand your frustration and we tried to help you in all your dissatisfied situation. We were full house when you complained and offered you another room but you decided not to change the room. Also we have asked you if we can send some one to check the issues with the room. You said you do not prefer some one enter to your room. Every effort from our end you have refused and its hard from hotel side if we cant get permission to enter into the room. We have our maintenance staff to resolve this kind if issues. We are here to help you every moment you stay here and after that. We would like to see out guest happy and would like you to try our riverside room when you visit next time. You will sure like it it. Again we would like to apologize for inconvenience that happen. I ensure you that if we get another chance to serve you than you will be sure happy with your clean and comfortable stay. Thank you for choosing our hotel for your stay.
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It has taken me awhile to write this review because I hate giving bad reviews but I feel it is only fair to give my honest experience. My husband and I booked the "2 room suite" for our anniversary trip. When we checked in the staff was friendly, when we got to the room, I was
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Response from Ronak P, Guest Relations Manager at Econo Lodge Inn & Suites on the River
Responded 3 weeks ago
Dear Guest, First of all please accept our sincere apology for the inconvenience that happen to you during your stay here. We have found that you have stayed back in February 2018 and posting a review in December 2018. During this time we would like to let you know that we have upgraded the property and the suite you reserved has everything updated include the Door locking system (Upgraded to modern RFID Lock) with excellent Flooring. Again we do apologize that we can not meet your satisfaction because at that time our property was improving and you are right we have good reviews. You will sure experience in your future stays with us. we ensure you that if we get another chance to provide you service you will not disappoint. Also you will sure experience clean and comfortable stay which we known for it. Thank you.
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Professional photo exclusively commissioned by TripAdvisorEcono Lodge Inn & Suites on the River
The Two Story Suite at the Econo Lodge Inn & Suites on the River
Room 106
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does the trolley pass near the hotel to the parkway
Yes It stops at Benet's BBQ restaurant which is few steps away from Hotel.
0 votes
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does the trolley pass near the hotel to the Parkway?
motel is one and half short blocks from Parkway
0 votes
Pet friendly?
I don’t know.
0 votes
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I'd call about checking in but as noted above if hotel parking is full there is par!ming nearby.
1 vote
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are u pet friendly?
I don't know if they are or they aren't but what I can tell you is I wouldn't take my pet even if they were. When I was checking in a bear walked by the window and I did a double take. I said a bear just walked by and they said they come by all the time. I went outside and the bear was eating from a trash can. We were on the second floor and when we finished unpacking and came out of our room the bear was eating from a trash can on the second floor. They have a ramp and the bear went right up the ramp to the second floor. Now don't get me wrong we knew about the bear when we checked in so we didn't have any problems. I just don't know how the bear would react to another animal close by.
0 votes
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1234
"River View Room"
"River rooms"
"Me, personally. I like a ground floor close to the parking lot. There was very little noise."
"Ask for a room over the river."
"124 has an awesome view. Keep the shades closed during the heat of the day to help it stay cool."
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PRICE RANGE
US$48 - US$145 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeGatlinburg
NUMBER OF ROOMS
35
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