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645 Park Vista Way, Gatlinburg, TN 37738-5396
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Traveller (1808)
Room & Suite (849)
Dining (44)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Contactless check-in
  • Contactless check-out
  • Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 60 Specialty lodging in Gatlinburg
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Free parking
Free internet
Pool
Game room
BBQ facilities
Non-smoking hotel
Clothes dryer
Self-serve laundry
Internet
Hot bath
Outdoor pool
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Room features
Air conditioning
Private balcony
Seating area
Kitchenette
Dishwasher
Microwave
Refrigerator
Flatscreen TV
Kitchenware
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Mountain View
3750Reviews88Q+A100Room tips
Traveller rating
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  • 497
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Reid wrote a review Jun 2022
1 contribution
+1
The apartment was dirty. Long hairs were found on the walls, towels, sinks, stairs. Handprints and food smeared on the walls. The floors were sticky. They claimed to have maintenance show up in a 2-4hr window, which never happened. They didn't do anything but change the bedsheets the following day. The toilet was constantly running and the furnace and air ducts appeared to never been maintained either which can cause mildew and mold and interfere with your health.
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Date of stay: June 2022Trip type: Travelled with family
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Kelly Q wrote a review Jun 2022
1 contribution
I've been working with Tony Perez on our upcoming trip and he has been outstanding with making sure our family has all the accommodations we need. Thanks again Tony for all of your help and advice on fun family things to do.
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Date of stay: June 2022Trip type: Travelled with family
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Ava B wrote a review Jun 2022
1 contribution
Lovin it cabin was great. Nice location. Wonderful staff. Quiet surroundings. The place was great for our little family. Nicely stocked with dishes and all. Staff checked in on us during our staff to make sure we were not in need of anything else.
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Date of stay: June 2022
Location
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Carley wrote a review Jun 2022
1 contribution
We compared prices with other cabins in the area, and this one seemed to have the best deals, location, and customer service! Justin Wall did a wonderful job helping us find a cabin that accommodated the needs of a large group! Only 4 stars because we have not stayed at the cabin yet. Will leave another review after our stay!
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Date of stay: June 2022
Service
Room Tip: If you come to customer service with a list of your needs/must haves, they will help you find the...
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Tiffany B wrote a review Jun 2022
2 contributions
We stayed in the Mama Bear's Den this past weekend and absolutely loved it! There was so much for my kids to do and the location was perfect for all the attractions between Piegon Forge and Gatlinburg. We are already looking at other cabins for our stay next year!
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Date of stay: June 2022
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Bob D wrote a review Jun 2022
1 contribution3 helpful votes
I only gave this place a 5-star review to get you to read it ... this is a ONE Star review (if that)! My family of 13 stayed at this resort (cabin "Eight is Enough" in June of 2022. We weren't allowed to check-in until 4:00 p.m. as the unit had to be "cleaned" from the previous occupants. What we found upon entry utterly stunned us - the place was filthy ... sticky kitchen floors with dust, dirt, and cobwebs throughout the cabin and the basement had an almost overwhelming musty smell. Speaking of the kitchen, we found the sink faucet handle broken, the vent above the stove so greasy we went through quite a few paper towels just wiping our hands, knives up the wazoo, but hardly any forks, no hand towels, some cabinet doors and a refrigerator shelf broken. Pictures showed 8 stools at the counter, we had 4. Two of the six kitchen table chairs were so rickety we had to set them aside. Upon further inspection we found two of six glass shower doors off their track with one door completely off. One of these showers had only COLD water (mine). When we found that the air conditioning for the third floor didn't work, we called the site manager to have it promptly repaired. A maintenance worker came out at 6:30 p.m., stayed until 8:30 p.m. only to have it break again the next day. The second maintenance worker again placed a band-aid on the unit to get by until we departed. With the exception of this incident, management response to any of our other issues was almost nonexistent. The mattresses for the Queen Bunks need to be replaced as they are sunk in the middle and there were exposed nail heads on the bunk bed threshold. On a side note, neither of these maintenance workers were able to repair the kitchen sink faucet handle. Reading the "Amenities" list we found the cabin not to have a "CD Player", a DVD Player", "Ample Parking" - enough for three small cars, 9 of 16 rickety "Rocking Chairs", no "Ramp to Cabin", no "Stereo", no "Premium Cable", no "Wi-Fi", and no "Porch Swing". Additionally, one of the Twin Sleeper Sofa's is unusable because it can't be opened - the pool table is in the way. The pool area was a little better (and I mean a little). From our cabin we had to drive there, again with very limited parking (get there early). The hot tub was cold and green, and the lady's bathroom was disgusting (so I was told), filthy, no TP, and full of garbage. And finally, on our last day, we put all of our garbage on the front porch and called at 8:30 a.m. for a garbage pickup. We then left for Gatlinburg for a day of debauchery (think distilleries and wine tasting). When we returned the garbage was till on our front porch. We again called for a pickup; no one came. This is when the management company put our lives in danger. Two large black bears came onto our front porch scavenging through that garbage. The only thing that kept them from coming into the cabin on the main floor (where my wife and I slept) was one door. I truly hope you find this "5-Star" review extremely helpful.
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Date of stay: June 2022
Value
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Room Tip: Don't stay here!
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3 Helpful votes
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jenrose1976 wrote a review Jun 2022
Independence, Missouri19 contributions
We have stayed at this resort the last six years and have never had an issue. The cabins are always clean and have comfortable beds. My kids love all the games the cabins have to offer. My husband and I love privacy and the hot tub.
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Date of stay: June 2022Trip type: Travelled with family
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Tim S wrote a review Jun 2022
Midwest6 contributions
We stayed 6/11-6/18 2022. The view was amazing. The cabin was great. We truly had no issues at all. It was clean and we did not see one bug the entire time in the cabin. The beds are fine, i wouldn't say they are super comfortable but it is a rental, not your home. The hot tub was running when we arrived and working on getting up to temperature. You could tell it was just cleaned and waiting for us. All of the amenities worked fine. (Tvs, arcade, pool table, air hockey, wifi, etc..) When we arrived I did notice a rip on one of the couches, I called the number to make sure i reported it and did not get blamed for it. They answered and stated they would send someone to fix it. I told them not to worry about it, it was minor just didn't want to get blamed/charged. The resort called me on our second day to see if we were doing good and needed anything. I requested more towels and they delivered them that night. If I had to be picky and point out things we noticed they could improve it would be the following: 1) A full length mirror someplace in the house would be good 2) A full size iron board 3) New pool sticks, Two other minor things but i still give it a 5 star overall 1) Our check in was about 90 minutes late. I wish they would of let us check out late due to that. 2) A few cereal bowls had been put away dirty. Not the resorts fault but maybe the could check for that during cleaning.
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Date of stay: June 2022
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Sandeep G wrote a review Jun 2022
2 contributions
We spent couple of days at this beautiful "Mountain Getaway" resort with amazing views. Very quiet and peaceful. Loved the 'horse' theme of this resort on both levels. The higher elevation offered breathtaking views.
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Date of stay: October 2021Trip type: Travelled with family
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2016RG wrote a review Jun 2022
Falls of Rough, Kentucky157 contributions28 helpful votes
I was truly embarrassed to have my family stay at this dump. Mountain Theater Lodge Dirty, ants, wore out carpet, wore out kitchen cabinets, light fixtures missing, one of the burners on the stove did not work, Did I say DIRTY! The rental company did not leave enough towels and washcloths for the 16 of us. They knew there was 16 of us and the left 12 total. I have rented from many Companies around the mountains, this was 10 times the worst, looked as if the air filters had never been changed. It was a big 6 bed room, 6 Bath room cabin. The only saving grace was the 6 bears that like to visit the cabin.
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Date of stay: June 2022
Value
Location
Service
Room Tip: Never rent this cabin or rent from Cabins of the Smokies/ Gatlinburg Falls,
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2 Helpful votes
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ALSO KNOWN AS
gatlinburg falls hotel gatlinburg, gatlinburg falls resort
LOCATION
United StatesTennesseeSevier CountyGatlinburg
NUMBER OF ROOMS
450
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Frequently Asked Questions about Gatlinburg Falls Resort
Which popular attractions are close to Gatlinburg Falls Resort?
Nearby attractions include Ripley's Aquarium of the Smokies (2.3 km), Smoky Tours (2.9 km), and Impossibilities Magic, Mindreading and Mayhem! (2.9 km).
What are some of the property amenities at Gatlinburg Falls Resort?
Some of the more popular amenities offered include a pool, free parking, and a hot tub.
Which room amenities are available at Gatlinburg Falls Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Gatlinburg Falls Resort?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Gatlinburg Falls Resort?
Yes, free parking is available to guests.
What are some restaurants close to Gatlinburg Falls Resort?
Conveniently located restaurants include Buckhorn Inn, Tennessee Jed’s, and Chesapeake's Seafood and Raw Bar.
Are there opportunities to exercise at Gatlinburg Falls Resort?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Gatlinburg Falls Resort?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are there any historical sites close to Gatlinburg Falls Resort?
Many travellers enjoy visiting Noah Bud Ogle Cabin (5.1 km) and Historic Ogle Log Cabin (2.4 km).
Does Gatlinburg Falls Resort have any great views?
Yes, guests often enjoy the mountain view available here.