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Westgate Smoky Mountain Resort & Spa

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2,959 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Smoky Mountain Resort & Spa
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Showing 2,926: English reviews
Egg Harbor City, New Jersey
Reviewed 6 July 2015

I was let down by Westgate this time (or that is the way I feel). Let me first start off with, I have used Westgate several times before and that is why I choose Westgate this time. The previous rooms were amazing. Sitting out on a deck in early morning with coffee looking over and seeing this incredible view or...

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Helpful?
3Thank pretblueye
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for sharing your detailed review. We regret to hear we were not able to exceed your expectations during your visit with us. It’s great to know our bell staff was at your service but apologize for the inconvenience you experienced with the key card. We understand parking can be an issue but we work hard to...

Fincastle, Virginia
Reviewed 4 July 2015

I had read other reviews about pushy sales tactics. During check in we were asked if we would like to tour the property after declining no other mention of tour or sales were made. From the moment we arrived to the moment we departed the staff was as friendly as could be. Located close enough to Gatlinburg and Pigeon Forge...

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Helpful?
Thank Otis615
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for your review. It’s great to hear you thought our staff was friendly and you also enjoyed the activities and dining options on property. We cannot wait to see you again soon! Sincerely, Lissy

Jamesville, North Carolina
Reviewed 4 July 2015

Visited Westgate in June 2015. It is so relaxing. The front staff especially Darlene Keech all of them are aiming to pleases the customers. The escorts that take you to your cabin are well trained and more than willing to help empty a full car which ours was. Thanks to Jesse for being so kind in helping us. People this...

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Helpful?
3Thank Trina H
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for choosing Westgate Smoky Mountain Resort & Spa! It’s fantastic to hear you had a relaxing stay and our staff was accommodating to your needs. We hope you come back and visit us again soon! Sincerely, Lissy

Reviewed 4 July 2015 via mobile

Great place to stay. Rooms are nice and clean. Close to gatlinburg and pigeon forge. Trolley service to gatlinburg. Staff is very friendly and helpful. Pools, game room, fitness center, restaurants putt putt all on site and still growing. Lots of activities to do for kids at resort.

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Helpful?
1Thank Amanda G
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate your feedback regarding our resort. We’re delighted to hear you enjoyed our units and enjoyed the proximity of our location. It’s great to know our staff was friendly and helpful and you also made use of our resort amenities. Please come back and visit us again soon! Sincerely, Idalise

WV
Reviewed 3 July 2015

We own 4 units in the 5000 building, I had called ahead of time like told & requested the top floor for units. was given a ground floor & view is of tent holding building supplies & grass, roadway & trees. We wanted to be able to see fireworks without leaving building unit. They cannot do anything till Monday,which by...

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Helpful?
Thank GIGI67
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. Please note specific locations and other special requests can be noted on your reservation, however, they are not guaranteed. Rest assured every effort is made to accommodate your request. We regret to hear that during your visit we were unable to provide you with the view you desired. We trust you enjoyed your stay otherwise...

Franklin, Tennessee
Reviewed 1 July 2015

The facilities are excellent with spacious and clean rooms complete with washer, dish washer and kitchen. Common resort areas are a definite plus and restaurants are about average in terms of quality and price. We drove in and arrived late to the 24hour checkin counter. Bell services were all but closed down so the lone bellman gave us a map...

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Helpful?
3Thank Jonathan B
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review of the Westgate Smoky Mountain Resort. We are pleased that you enjoyed our property and your unit. Providing our guests with superior service and quality accommodation is always are goal and we are happy to hear we did just that. We sincerely apologize for the inconvenience of the sales staff. It is definitely not our...

Reviewed 30 June 2015 via mobile

Great place to stay. .the air is breathtaking. So much to do staying at the west gate resort the people are friendly. The little creeks that run almost every where is so refreshing hiking is sure to be on your list. Sugar lands downtown is a must to visit. The shows is spectacular of course zip lining in tenesse is...

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2Thank Jaiktpi
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for sharing your comments. We’re excited to hear you enjoyed our atmosphere and found our staff to be friendly. It’s great you enjoyed our location and was able to do many things around the area. We hope you come back and visit us again soon! Sincerely, Lissy

Nashville, Tennessee
Reviewed 30 June 2015

My room felt like a dungeon. It was below street level; you had to walk down steps to get to the room; there was very little natural light into the room and the windows faced a concrete wall. The ceiling is shorter than normal making it feel claustrophobic. Being in the basement mean there's naturally no balcony or patio, and...

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10Thank ChadzInfo
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate your feedback. We regret to hear that you may have had a less than satisfying stay with us. Your frustrations are understood, and we are saddened because we want to provide the best possible experience for all of our guests and owners. We are a timeshare resort, and we offer guests the opportunity to take a tour, and...

South Point, Ohio
Reviewed 30 June 2015 via mobile

Great family friendly place recommend it for everyone if you can afford it great food friendly workers are amazing and so is the indoor water park it's pretty awesome in general and just overall a great family friendly place and great for your kids if they like water slides and a good gym area for adults

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Thank jarrettG98
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for your response. We’re thrilled you enjoyed our family friendly resort. We hope you come back and visit us again soon! Sincerely, Lissy

Reviewed 30 June 2015 via mobile

Hi resort is nicely placed and good rooms with amenities in good shape however service takes away all credit . Our room got cleaned once in 3 days that too only bedroom ! Living area untouched . We need to call 1234 their service no hell lot of time . Price is too much good only if u get some...

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Thank Chintan M
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for your feedback. We’re beyond thrilled you enjoyed our resort and room amenities. As a timeshare resort, our housekeeping schedule may run a little differently as we only provide mid-week cleanings. Nonetheless, we advise our guests not to hesitate if they need any assistance throughout their stay. We hope you come back and visit us again...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: €87 - €110 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
73 questions
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom floors are noisier because you can hear the people above you.”
Kelseyjopfeifer, 26 Apr 2017 | Read review
“All rooms with mountain views or better!”
chrislU2713AR, 21 Apr 2017 | Read review
“One bedroom facing the main road, top floor, provided a great view and a lot of privacy.”
  • King bed with desk and flat screen TV and access to patio
  • Daytime view from patio
  • Patio and night view
  • Living room with gas fireplace and flat screen TV and access to patio
andreae617, 20 Apr 2017 | Read review
“This is a beautiful resort. Check their website for bargain prices.”
vanpgibson, 7 Apr 2017 | Read review
“rooms in the 300s have really thin walls”
S4237MVlesliem, 15 Feb 2017 | Read review
5 of 5