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Westgate Smoky Mountain Resort & Spa

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2,938 Reviews from our TripAdvisor Community

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Showing 2,905: English reviews
Reviewed 21 January 2017

Great property! The views were amazing. The room was spacious. One of a kind resort. The only issue I had was most buildings are three levels high with no elevators. People would dragged their luggage up and down those stairs all day and it was very loud. Couldn't sleep during those times. I had a corner room by the stairwell...

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Helpful?
2Thank Jerome F
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. We are thrilled that you enjoyed our spacious units and amazing views. We are sorry to hear that you experienced disturbance throughout your stay. It is our hope that you allow us another opportunity to provide you with a more relaxing stay in the future. Lissy

Reviewed 17 January 2017 via mobile

This resort was simply amazing! The scenery was great and the cabin itself was awesome! The only downside to staying at this resort was the fact that you had to do a timeshare tour which consumed over half of one of our days! The staff at the resort was very accommodating and went above and beyond! There is a market...

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Helpful?
Thank Jason C
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate hearing from our guests and are pleased you still found the property and mountain views beautiful. We apologize if a member of our sales team made you uncomfortable-that is not our intent. We appreciate you bringing this to our attention, as we will work to ensure this does not happen again. It is our hope to have another...

Winfield, Alabama
Reviewed 16 January 2017 via mobile

Could not stay during our week. Had to stay at another place. But it is never the same when we are not at westgate. It's home away from home . Comments to the brave men and women who evacuated hundreds in s short period of time during the fire. The ownership donating to help the workers and families and their...

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Helpful?
1Thank john h
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate hearing from faithful and satisfied guests of Westgate Smoky Mountain Resort. Our staff members look forward to providing guests with a wonderful vacation experience and are working hard to make sure Westgate Smoky Mountain Resort returns to an even greater vacation destination. Thank you well wishes and support and we look forward welcoming you back home on your...

Atlanta, Georgia
Reviewed 14 January 2017 via mobile

Hello, we stayed there all the way on top of mountain. Had great views and beautiful property. Will be even nicer as they rebuild after fires.! Only complaint was the gimmick to go on timeshare tour. Was promised 90 minutes and was there 4 hours. The lady that runs the place Sarah was very rude to my friends who were...

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Helpful?
2Thank abuthcher
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate hearing from our guests and are pleased you still found the property and mountain views beautiful. We apologize if a member of our sales team made you uncomfortable-that is not our intent. We appreciate you bringing this to our attention, as we will work to ensure this does not happen again. It is our hope to have another...

Hobe Sound
Reviewed 11 January 2017

What a nice place on the side of the mountain. We had a condo on the side of the mountain and we were more than pleased. Had planned a return trip but were saddened when the wildfires ran through. Hopefully they rebuild.

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1Thank SH_Hobe
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for choosing the Westgate Smoky Mountain Resort. We appreciate your comments and are glad you found us to be a great value. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon. Nicole

Rock Hill, South Carolina
Reviewed 8 January 2017

My husband and I stayed here almost a year ago for our anniversary. We were so saddened to hear about the wildfire devastation! Our hearts go out to everyone touched by this tragedy!! Our stay here was after the holiday season so the area was mostly quiet and free of many tourists. The staff was warm and friendly and efficient....

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Helpful?
1Thank Ourtwocentsworth
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. We are thrilled to hear that you chose our resort to host your family’s vacation and truly appreciate your support and understanding as we rebuild. As a Westgate Owner, you are our most important guest. We are pleased you found our staff was very friendly and accommodating. We will use your feedback as an opportunity...

Charleston
Reviewed 7 January 2017 via mobile

We loved it here. Staff was so friendly and nice. We ended our stay with purchasing timeshare. Everyone we talked to was so nice and welcoming. The whole atmosphere is so inviting. So many things to do at the resort

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2Thank 805cheyennem
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for being our guest and welcome to the family. We appreciate all feedback received from our guests as it allows us to see if there is need for improvement in any area of our service, products, or facilities. We trust you will continue to stay with us, enjoy more of our services, and Westgate Resorts hospitality. Luna

New Glarus, Wisconsin
Reviewed 4 January 2017

Smoky mountains were beautiful in late October with leaves changing color. Hiking on two of the trails was challenging but enjoyable. Several places to eat at the resort. Condo was perfect for six people . Kevin Brown, maintenance, was extremely helpful in fixing some minor problems.

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Helpful?
1Thank Rick M
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your feedback with us. We certainly do our best to ensure our guests’ overall satisfaction. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your comments with our team to...

Moss Point, Mississippi
Reviewed 1 January 2017 via mobile

As owners in Orlando, we got special pricing for a 5 bedroom, 4 unit adjoining condo and went on a family vacation for parents 50th wedding anniversary. This place gave my brother, sister, their children and spouses, mom, dad, their friend, all of us the perfect scenario for spending time together and having our space when we needed it. All...

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Helpful?
1Thank Jeffrey_Browning
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. We are thrilled to hear that you visited our resort with the entire family for such a special occasion. It is nice that you visited our facilities and was also able to enjoy the attractions in the area. We appreciate you choosing us for your stay and hope you provide us with the pleasure again...

Louisville, Kentucky
Reviewed 1 January 2017

There is not adequate pool space for all the guests. Rooms have little sound proofing. Not some place I would recommend or return. Food in the bar was good. Shuttle to Gatlinburg often ran late but did come close to the resort.

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1Thank marshawillett
WestgateResorts, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for providing us with your feedback. Your comments are appreciated as we are looking to enhancing many of our features to provide a more enjoyable stay for our guests. We hope that you allow us another opportunity to exceed your expectations in the future. Lissy

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: €157 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms in the 300s have really thin walls”
 of 5 bubbles S4237MVlesliem, 15 Feb 2017 | Read review
“Great location”
 of 5 bubbles 59tommyl, 13 Feb 2017 | Read review
“Don't stay by the stairwell if you can. Center room.”
 of 5 bubbles 935jeromef, 21 Jan 2017 | Read review
“Make sure they don't put you near any new construction. Cabins at the top of the mountain have the most spectacular views!”
 of 5 bubbles Ourtwocentsworth, 8 Jan 2017 | Read review
“Rooms at the top of the mountain are quiet and excellent view”
 of 5 bubbles RickM386, 4 Jan 2017 | Read review
5 of 5