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Westgate Smoky Mountain Resort & Spa

Traveller (1248)
Room & Suite (655)
Pool & Beach (77)
Overview
915 Westgate Resorts Road, Gatlinburg, TN 37738-5155 See on map
AMENITIES
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star accommodation
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Reviews (3,104)
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1 - 5 of 3,070 reviews
Reviewed yesterday via mobile

Great place to stay. Try to avoid the sales pitch though. They don't take no for an answer. Nice friendly staff though. Love their on site transportation getting from the bottom to the top of the mountain. Shout out to Artem. He was a very...More

Date of stay: August 2018
Thank KIM R
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded today

Kim, thank you for choosing to be our guest! We are so happy to hear that you enjoyed so many different aspects of your stay with us. As a timeshare resort, we allow our sales staff to promote and offer some of our more popular...More

Reviewed 2 weeks ago via mobile

We had a fantastic stay at our favorite place in the Smoky mountains and got to visit our favorite places and eat fantastic food at great places as well.if you haven't been to to Westgate Resorts in the Smoky Mountains you don't know what you...More

Date of stay: November 2018
Thank robertsF9593OA
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 2 weeks ago

Thank you for choosing Westgate Smoky Mountain Resort & Spa. We are so glad to hear you had a fantastic stay with us - enjoying delicious food and fun amenities! We hope to welcome you back very soon! Regards, Kendall

Reviewed 2 weeks ago via mobile

It is a nice place, but they were not repectfull of the allotted presentation time. It was to take 90 minutes, but by the time they took to allow us to leave it took over 3 hours. I suggest they address this time discrepancy.More

Date of stay: November 2018
1  Thank BryanB22
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 2 weeks ago

Bryan, thank you for your review of Westgate Smoky Mountain Resort & Spa. We regret to hear that your recent visit was anything less than exceptional. During our presentations, our team does cover different options of ownership depending on your family's need. Please keep in...More

Reviewed 4 November 2018 via mobile

We have owned Westgate properties for 21 years now. We moved our home resort from Orlando to Gatlinburg and we love it there. They have been upgrading the resort ever since the fire destroyed most of the resort. The staff was very very friendly. I...More

Date of stay: October 2018
Thank Rene r
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 5 November 2018

Rene, Thank you for your review of Westgate Smoky Mountain Resort & Spa! We are so thrilled that you are enjoying your ownership in Gatlinburg. We look forward to creating many more years of memories with you and your family. Regards, Kendall

Reviewed 3 November 2018

We own a timeshare at this resort. Overall, it’s a great place, close to the national park ad many other attractions. We always enjoy our time here, and since we have been owners for quite a few years, arriving seems a little like coming home....More

Date of stay: October 2018
Thank Si V
Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 4 November 2018

Thank you for taking the time to leave us your feedback. We truly appreciate it, as it helps us to improve. We are happy to see you had an overall great time, and we hear your concerns. We will certainly pass along all of your...More

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About
Description
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great More Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
Beachfront
Room Service
Free High Speed Internet (WiFi)
Breakfast included
Hotel Style
Top resorts Hotels
,
Spa
,
Romantic
,
Family
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Hotel Style
Top resorts Hotels
,
Spa
,
Romantic
,
Family
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
938
Price range
US$89 - US$229 (Based on Average Rates for a Standard Room)
Also Known As
Westgate Smoky Mountain Hotel Gatlinburg
,
Westgate Smoky Mountain Resort
,
Westgate Smoky Mountain Gatlinburg
,
Westgate Resort Gatlinburg
,
Westgate Resort Tennessee
,
Westgate Tennessee
,
Westgate Smokey Mountain Resort
,
Gatlinburg Westgate
Location
United States > Tennessee > Sevier County > Gatlinburg
Hotel class
Hotel Style
Top resorts Hotels
,
Spa
,
Romantic
,
Family
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
938
Price range
US$89 - US$229 (Based on Average Rates for a Standard Room)
Also Known As
Westgate Smoky Mountain Hotel Gatlinburg
,
Westgate Smoky Mountain Resort
,
Westgate Smoky Mountain Gatlinburg
,
Westgate Resort Gatlinburg
,
Westgate Resort Tennessee
,
Westgate Tennessee
,
Westgate Smokey Mountain Resort
,
Gatlinburg Westgate
Location
United States > Tennessee > Sevier County > Gatlinburg
Photos
Traveller (1,248)
Room & Suite (655)
Pool & Beach (77)
Dining (49)
Amenities (69)
Family and Play Areas (13)
Business Centre & Event Rooms (1)
Nearby
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Nearby AttractionsSee all 286 nearby attractions
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Questions & Answers
Ask a question
Dustin J
2 August 2018|
AnswerShow all 3 answers
Response from Robert D | Reviewed this property |
The building is in nice shape. My wife and I however found the room to be a little cramped especially if you have a couple of other guests as we did with our daughter and grandson. We had to utilize the pull out couch/bed... More
0
Votes
Mathm0m23
7 August 2017|
AnswerShow all 12 answers
Response from WestgateGuestRels | Property representative |
Good morning Mathm0m23, If you are a Westgate owner staying at the Westgate Smoky Mountain Resort, you will be issued water park passes for the duration of your stay, equal to the sleeping capacity of your unit. So if you... More
1
Vote
Fam_Tvler
9 March 2017|
AnswerShow all 6 answers
Response from Brian Y | Reviewed this property |
the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
2
Votes
Room Tips
"All rooms have something spectacular to offer as we have seen so far."
A8653LWjoannas
25 Sep 2018
Read review
"get a room as far up the mountain as you can the views are spectacular."
Justbecca2u
17 Sep 2018
Read review
"Go to a better company, this is a scam"
myastuff
4 Sep 2018
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"I would choose a room with a view of the mountains."
Escape796940
25 Aug 2018
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