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SureStay Plus Hotel by Best Western Gatlinburg

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Traveller (120)
Room & Suite (129)
Dining (9)
Overview
  • Excellent22%
  • Very good33%
  • Average23%
  • Poor13%
  • Terrible9%
Travellers talk about
“the river”(59 reviews)
“travelodge inn”(10 reviews)
“room was clean”(41 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Rooms
6 Aug7 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (652)
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648 results
Traveller rating
149
203
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85
62
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149
203
149
85
62
Show reviews that mention
All reviewsthe rivertravelodge innroom was cleantravel lodgewithin walking distancenational parkbalcony overlookingenjoyed my stayking suitecovered parkingconvenient locationper nightwould stay againan older hotelyogurtcontinental breakfastthe main drag
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1 - 5 of 648 reviews
Reviewed 1 week ago via mobile

This hotel is gross. I have nothing good to say. Extremely over priced for the condition of our room. It's extremely disappointing for a Best Western hotel. Our room was NOT ready when we arrived at 5:30 p.m. They were frantically "cleaning" it while we...More

Thank Rhonda G
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 1 week ago

Thank you for taking the time to rate us Rhonda. We regret that you did not enjoy your stay with us. Your input is very important to us and will be looked into. Please be assured that we are making regular updates to the facility...More

Reviewed 4 weeks ago

This hotel is not on the main strip but is within walking distance. Very quiet. The staff was friendly.The room and the property were clean. Our room looked like it received some updates. Beds were comfortable. The room had an updated bathroom with a single...More

1  Thank Marcia T
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 3 weeks ago

Thank you for your kind review! We are so happy that you enjoyed your stay with us! You are correct in noticing we have made several updates to the room and property and are planning to continue renovations throughout the year. We are confident you...More

Reviewed 15 June 2018

Well this must be one of the oldest motels that Best Western has in their inventory. Very old worry some elevator. Almost made me want to take the stairs to the 7th floor. Very vintage decorated rooms that could use some updating. Nice balcony that...More

Thank Glenn B
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 3 weeks ago

Thank you for taking the time to rate us Glenn. We deeply regret that you were not pleased with your room. We will be sure to look into your complaints. Please be assured that we are making regular updates to the facility as we continue...More

Reviewed 14 June 2018

Got there early, had to wait but seating was very comfortable off lobby. Room was nice. We had a balcony overlooking stream. Quiet and relaxing. We were on 5th floor, thank heavens for elevator. LOL. Only bad thing was getting out onto highway, A little...More

Thank nursnanc
Response from NIRAV P, General Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 4 weeks ago

Thank you for your kind review! We are so happy that you enjoyed your stay with us! Your business is appreciated, and we hope you will choose to stay with us again the next time you're in town. Thank you for choosing to stay with...More

Reviewed 12 June 2018

I use Best Western Hotels when ever we go on trips and stay at them 10 to 20 nights a year. This was by far the WORSE one ever. We checked in of Friday evening and noticed the room had a heavy smell of carpet...More

Thank Steven P
Response from Bill J, Manager at SureStay Plus Hotel by Best Western GatlinburgResponded 13 June 2018

Dear Steven, I would like to thank you for taking the time to share your concerns and writing a review on the SureStay Plus Hotel Gatlinburg. I would also like to extend my sincere apologies for the issues you and your wife encountered during your...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Wheelchair Access
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
US$74 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$74 - US$167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (120)
Room & Suite (129)
Dining (9)
Pool & Beach (4)
Questions & Answers
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becka143m
19 December 2017|
AnswerShow all 3 answers
Response from lbft100 T | Reviewed this property |
My room on the 7th floor was both carpeted and tiled large rooms, with a shared balcony. If your dogs don’t do scary elevators or narrow stairwells, they will not do well. Potty areas were better while walking through town... More
0
Votes
cheriecooper76
4 December 2017|
Answer
Response from 20thcentboy | Reviewed this property |
there is a creek that runs beside it.
0
Votes
Hugh M
7 November 2017|
AnswerShow all 2 answers
Response from Linda R | Reviewed this property |
I think you will have to call them. I wouldn't trust doing it on line
0
Votes
Room Tips
"Stay somewhere else"
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"Stay away from room 501"
Read review
"All of the other guests were complaining about their rooms as well. Do not choose this hotel"
Read review
"Anything on the 1st, 2nd or 3rd floor. Everything else is blocked by trees."
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