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Glenstone Lodge

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Glenstone Lodge
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901 Reviews from our TripAdvisor Community

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There are newer reviews for Glenstone Lodge
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Showing 898: English reviews
Knoxville, Tennessee
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 August 2014

We were excited to stay at this well-known hotel for the first time, but we were very shocked to see a HUGE roach crawl across the floor just as we were about to turn out the lights to go to sleep around 1:30 a.m. our first night there. My husband bravely tracked it down and killed it while I called... More 

2 Thank Outttatime
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you for your review and we do apologize that you had an unsatisfactory stay. We have one of the pest control companies that regularly services our lodge and we like to say that we do not have roach issues. We know our guests deserve the best and we will do our best to meet and exceed your expectations. We... More 

Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 August 2014

The Glenstone Lodge was reasonably priced, conveniently located, easy parking, and clean! The Lodge is within walking distance of downtown Gatlinburg and convenient to lots of great places to eat and things to do. The staff were helpful and friendly. The rooms, although outdated, were clean.

Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you for so much for your review and we are glad you enjoyed your visit here. I will mention your compliments to our staff. We look forward to your next visit. Regards, More 

Greenville, South Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2014

The reviews from the past are a mixed bag so my expectations were not high. The staff is a bit rude and slow. The rooms are older and need more work. The location is off the strip and up hill which can be a challenge for some especially if traveling with small children or older adults. The pool are is... More 

Thank Michael A
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you for taking the time to send us a review about our lodge. We have addressed your concerns and shared with our staff, we will use your comments to help and exceed our guests expectations. Our restaurant offers a signature menu which you can choose from if you are not wanting our full service buffet. Items on the menu... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2014

My wife and I love to stay here, we found this place on hotwire and now book it all the time when we come down, We love how close it is to the downtown area. There is a lady that is usally there when we check in ( mid day) that is very nice. I forgot her name but she... More 

2 Thank cody w
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you so much for your review, and your continued loyalty to the Glenstone Lodge and we are pleased to hear that you enjoyed your visits to our lodge. We look forward to your next visit and when making your next reservation to our lodge please mention to the hotel agent that you are a repeat guest. Sincerely, More 

Beavercreek, Ohio
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014

We went there not expecting much, but it turned out better than we thought it would be considering the cost. They do need to renovate just about everything from the inside out; but thankfully, there isn't any paint peeling. The indoor pool and waterfall needs to be heated. Besides that, the staff and maids are very friendly and courteous.

Thank Joshua C
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you for choosing our hotel and for taking the time to share feedback with us during your stay with us. We are in the process of renovating this property and we will keep your concerns in mind as we continue our progress. We look forward to seeing you on your smoky mountain adventure. Regards, More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 July 2014

Our room at this property was on the third floor, overlooking the indoor pool. Unfortunately, that gave the room a very strong smell of chlorine. The tiny refrigerator (smaller that 'dorm' size) did not hold the few food items we brought and the coffee maker made only one cup at a time. The beds were comfortable, however, and the room... More 

1 Thank FloridaMexlover
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you for your review of your stay at Glenstone Lodge. I'm sorry that we weren't able to deliver you the experience that we work so hard to deliver to all of our guests. The coffee maker only make one cup at a time in disposable cups for hygiene reasons, as we used to have 4 cup coffee makers we... More 

Travellers are raving about these Gatlinburg hotels

Lancaster, South Carolina, United States
Level Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 July 2014

After reading several reviews on here I was a little leery about staying here, but much to my surprise I was very pleased. Nice clean rooms, friendly and helpful staff, beautiful picnic area with grills right beside the stream which was nice. Covered shelter with tables for family or large groups to use. Outdoor pool was nice and the kids... More 

2 Thank Melissa R
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you for your pleasant review regarding your last visit to our Lodge. We are so glad to hear you enjoyed our indoor and outdoor pool and our pavilion area. We will pass along your compliments to our team and look forward to seeing you in the future. Best regards, More 

Cookeville, Tennessee
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 July 2014

Stayed here with my husband to attend a conference. Simply an ok place. Older hotel but was very clean. Women working at front desk not very helpful nor nice. Asked about a room with a balcony and was told it was "almost impossible" to get one due to other companies reserving them. I wonder then "why advertise that you have... More 

2 Thank Traveler20140000
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you for your review of your recent stay at Glenstone Lodge. We have very limited balcony rooms available and we strive to meet the guest request when available. Sorry we couldn't meet your request and would like to have the opportunity to accommodate you in the future. Please let us know at time of reservation that you are making... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014 via mobile

We loved staying at this hotel, they have great pools inside and out, clean rooms, great service, and very friendly staff. Would recommend Glenstone Lodge to anyone looking for a hotel in gatlinburg tenn.

Thank Etrent85
Pierre B, Manager at Glenstone Lodge, responded to this review

We do certainly do appreciate the excellent review that you have given our Lodge. We will continue to do our best every ones stay as enjoyable as yours. Thank you for taking the time to post your review and we look forward to seeing you here again. Sincerely, More 

Cumming, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 July 2014

We had a great stay at this hotel. The staff was super friendly. The location is close enough to the action to walk, but not in the heart of the crowd. GPS found a back road in and out that helped avoid the downtown traffic. Unfortunately, It was a little cold for outdoor swimming (yes, it was a cool week... More 

1 Thank Big_Al_678
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you so much for your review we are glad that you had a great time here at the Lodge. I'll pass along your compliments to our team. We look forward to your next visit here in the near future. Sincerely, More 

373 photos of this hotel

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All Traveller Photos (242)
Room/Suite (39)
Hotel & Grounds (59)
Dining (4)
Pool/Beach Area (41)
Bathroom (15)
View from Room (14)
Family/Play Areas (3)
Other (67)

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All TripAdvisor Photos (108)
Amenities (6)
Outdoor Pool (4)
Pool (25)
Standard Double Queen Poolside Room (19)
Standard King (18)
The Hotel (36)

Management photos: Courtesy of the property manager

All Management Photos (23)
Hotel & Grounds (3)
Bathroom (3)
Room/Suite (7)
Business Centre/Function Rooms (2)
Pool/Beach Area (1)
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  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access

Additional Information about Glenstone Lodge

Address: 504 Historic Nature Trl, Gatlinburg, TN 37738-3339
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: €91 - €169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Glenstone Lodge 3*
Number of rooms: 216
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Also Known As:
Glenstone Hotel Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Glenstone Lodge staff and other travellers.
10 questions
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4 months ago
over a year ago

See all questions (10)

Questions? Get answers from Glenstone Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms at the front side of the hotel, not on the side”
 of 5 bubbles SKOnLoose, 16 Nov 2016 | Read review
“Ask for indoor accessible room. We liked our room 2nd floor facing the street.”
 of 5 bubbles GtownGinger, 12 Nov 2016 | Read review
“Do not choose exterior entrance rooms as they are noisy.”
 of 5 bubbles tobyh15, 8 Nov 2016 | Read review
“rooms on the third floor are quitier and the ones in the front have a balcony”
 of 5 bubbles 168pamelap, 1 Nov 2016 | Read review
“To Chose a Good Room, Go to Another Hotel!! I truly do not believe room assignment would make a difference.”
 of 5 bubbles charles308, 31 Oct 2016 | Read review
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