The location served us perfectly, there’s a Starbucks and Trader Joe’s close by, as is the subway and numerous restaurants, including a fabulous food floor. The room was cosy with a decent shower and very comfortable mattress.
We had a great three nights at this hotel with a large and comfortable room. The desk clerk, Estefany Sanchez, made us welcome from the moment we entered. She helped us with our car and got us into a great room right away. The hotel is close is several good restaurants, especially Gage and Tollner which is a block away. Another desk clerk, Marianna, helped us get an affordable car to go visit some Brooklyn sights in the heat of the day. A great staff made us feel very welcome!
Hilton Brooklyn is in a good location. Rooms and hotel super clean and definitely a good spot to explore downtown Brooklyn. Staff is amazing. Everyone super friendly especially compared to some recent experiences at other hotels. Estefany at the front desk was so personable and definitely and helped us with getting to where we wanted to go. You will definitely get amazing service staying here which is so hard to find.
I feel like a known guest at the Brooklyn Hilton compared to the Brooklyn Marriott. The Hilton is smaller and the staff is more focused on the guest experience. The staff gets to know you and goes out of their way to ensure you are taken care of. The GM, Paul Schwartz is always front and center. Love this place for business and pleasure.
The room was clean, quiet, cool and comfortable. There was a mini-fridge in the room. I was there in August and the AC cooled very well. Shower/tub combo with an anti-slip service and grab bar was easy to step into. Water pressure in the shower was decent and the shower head had multiple settings. Krystal at the front desk provided excellent and personalized service. She is a charming and efficient young woman and will be a rising star wherever she works.
The customer service was top notch. Friendly and helpful. Isabell and Stephanie are awesome. They know everything about the hotel and where the good food is. Recommend anyone stay here. I travel a lot and stay at many hotels each year. This is without a doubt in my top 3 stays.
This is a great place to stay! It’s a relatively small hotel (not built that long ago) with a nice restaurant/bar in the lobby. The rooms are spacious and appointed with all that you need. The staff is very accommodating. The front desk staff are helpful and managed well. Tip: there’s a cool lounge, only accessible by your door key, with snacks and bottled water. Located right near all the downtown shores and the Brooklyn Bridge, I highly recommend that you try it.
We just stayed here as a family of 4 over President's weekend. The hotel is clean. The staff is friendly and helpful. We made our reservation thru AAA which included parking. Dropping off and getting the car back was a breeze. The room was clean and updated with USB ports for charging devices. The bathroom has also been updated and was clean. The towel were thin but remarkably soft, and the bath towels were large for a hotel towel. The location is perfect right in the middle of Park Slope. Located right next to white noise coffee shop which was delicious! Will defiantly go back!
I stayed here for a night while in town on business. The decor and scale is more boutique than a traditional Hilton, and I enjoyed my stay. My room was very large by nyc standards, and the staff was welcoming and very efficient with checking in and out. The surrounding neighborhood is still in transition, and a bit block by block, but I appreciated the proximity to the subway.
Walked into the Hilton upset about our stay at The Brooklyn on 1199 Atlantic Ave.Shared with Stephanie our terrible experience, she was very apologetic about a situation she had nothing to do with. Her personality and customer service was so refreshing and top notch. The hotel room was perfect!
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