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Hilton Brooklyn New York

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140 Schermerhorn St, Brooklyn, NY 11201-5987
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (57)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Brooklyn New York
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 92 hotels in Brooklyn
Location
Cleanliness
Service
Value
The Hilton Brooklyn opened on November 29th, 2016 after being built from the ground up at the corners of Schermerhorn and Smith Streets in Downtown Brooklyn. We offer 196 sleeping rooms, which consists of 64 Queen-Queens and 132 Kings ranging from standard, executive, deluxe and suites. Inside the guest rooms are offerings such as complimentary WiFi, smartphone docking stations, Crabtree & Evelyn Bath Products, 49-inch HD TV with premium channels/access to all streaming services and a spacious working desk. Other hotel amenities include a 24 hour grab and go pantry, 24 hour complimentary fitness center, 24 hour complimentary business center and 12 easily accessible subway lines right at our doorstep. In addition to our sleeping rooms, the hotel has a full service restaurant and lobby bar, Black Walnut, serving breakfast, lunch, dinner, and room service. Our location is in the Boerum Hill neighborhood, which is only steps from the Brooklyn Bridge, Barclays Center and MetroTech.
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Room & Suite (57)57
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
100Great for walkers
Grade: 100 out of 100
229Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
869Reviews19Q+A46Room tips
Traveller rating
  • 592
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  • 56
  • 28
  • 31
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Popular mentions
Bronwyn wrote a review 22 Feb
3 contributions
My first night here was Valentine's Day. There was only one person checking people in at the front desk and they mentioned numerous times that they had been almost booked solid for a while. I mention this to illustrate that management had notice that it would be a busy weekend, yet the hotel was understaffed. There's a bar across from the front desk where guests are encouraged to spend a daily "use it or lose it $25". I waited over half an hour, with a toddler, to check in. No one ever came to the bar. There were at least 4 people waiting. The front desk"called" the bar person. Nothing. I mention this to point out the "scamy" nature of the "use it or lose it" incidental charge. They removed the money from my account, yet did not provide a reasonably timely way for me to redeem the money. My toddler and I get to our room. There's a seal on the door indicating "Covid Clean". It isn't clean. My house is cleaner. There's all sorts of dust and detritus everywhere. The carpet has barely been vacuumed. There is a dark brown stain on the rug in front of the bathroom. Dust bunnies abound. 3 am. Neighbors start puking. We hear every heave. They turn on the TV. It's so loud. They are vomiting and watching what sounds like a Vin Diesel film. My toddler wakes up. "Why are they banging? " I call the front desk. They lie! They say an ambulance is coming! This is clearly to get my sympathy. No ambulance comes. Eventually everyone falls asleep because they are all worn out. In the morning, I request a new room. I complain of noise and dirt. They promise to move my things while we are out. I pack up my little bag and leave it by the door. We return late in the evening (late for the toddler, not adult late, but toddler bedtime is 7:30. We return about 6:45). Our new room is far, far, far away. Perfect! It's a long walk, but clearly no neighbors. Toddler is tired. Ready for jammies and stories. But where is our stuff? They didn't move our bags. Bag. It wasn't much. I can carry toddler and bag myself. They said they would move it. Now toddler is naked and we have to go down to front desk to get bags. Not cool. Finally back up in room. Toilet is dirty. Garbage is unlined and dirty. Floor is dusty. Headboards have shiny smears where the previous occupants rested their heads against the wood. Nevertheless, we enjoy a beautiful, quiet night sleep. As we leave in the morning, I request that the room be cleaned . Room looks good when we return, nevertheless, my toddler finds some man's underwear. Crusty underwear. And a champagne glass. Another beautiful night's sleep. Again, as we leave, I request room be cleaned while we are out. Because of the underwear and dirty glass, I tell housekeeping AND front desk about underwear and glass. Specifically request that they be removed while housekeeping is cleaning. We are assured the room will be cleaned and crusty briefs and glass will be removed. Return late, 6:45. Garbage has been emptied. That's it. No vacuuming was done. The bathroom wasn't cleaned. Underwear and glass are in the window! I call the front desk. They offer to send someone up to clean. My baby has to go to bed. They offer to move out room. MY BABY HAS TO GO TO BED. You had from 9 am until 7 pm to vacuum and wipe down this INCREDIBLY TIDY room (we are neat people, we don't leave a cluttered or messy space). You had one job. Clean my room! In 10 hours, clean the room. When I said that someone had been there, but they hadn't serviced the room, front desk ACCUSED ME OF LYING AND SAID I DIDN'T HAVE MY STORY STRAIGHT. When I explained that they'd taken out the trash, but left the dirty glass, crusty boxers, hair in the sink, dirt on the rug, and fingerprints on everything, front desk responded, "well, were they there or not? You said they didn't service the room, and now your saying they took out the trash." In the midst of a pandemic, basic housekeeping, ESPECIALLY when specifically requested and discussed at length is a must. This hotel is a pig sty. It's unsafe. Finally, Hilton has a "deal" with Cielo Garage @ Schermerhorn for guest parking. Front desk person who send me to Cielo, Cielo employee who parked my vehicle, and front desk person who stamped my ticket all explained the "deal" to me. Hilton guests get $30 per day parking. no "in and out" privileges. Less than 24 hours, you pay the hourly up to $30. Fine. It isn't much of a deal, but it is better than nothing. I pull in at 10:20 AM. Two days later I hand the parking attendant my stamped ticket. I'm waiting to hear "$60 (or $70 ~ maybe there is tax?). Attendant tells me $90. Attendant tells me that two days ago I dropped my car off at 10:26 and it is now 10:45 and I am into the next 24 hour period and it is actually $30 for every 24 hour period or portion thereof. Long, long, long story short - he took off the additional $30 - but it was over 20 minutes of arguing. With a toddler. With threats. I very nearly vomited. No one needs this kind of stress. The Williamsburg and The One are more expensive, but nobody needs this kind of stress. I am perplexed by the plethora of positive posts about this establishment. I am a frequent traveler and cannot reconcile my experience with the generally high rating of this hotel. I can only conclude that other reviewers must not get out much.
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Date of stay: February 2021
Value
Service
Sleep Quality
Room Tip: High 500s. In the back.
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Response from G M, Guest Services / Front Office at Hilton Brooklyn New York
Responded 4 days ago
Thank you for choosing our hotel and for writing a review of your stay. We are disappointed to learn of the service and cleanliness issues you encountered during your visit. Our guests' well-being has been and continues to be a fundamental part of our policies and procedures, particularly during these challenging times. Please accept our apologies for being slow to respond to your requests. We are following up on your concerns to ensure we are well poised to serve you better during your next stay. We also apologize for the issues you had communicating with our front desk regarding the parking fees. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. In the meantime, please feel free to reach out to our management if you would like to further discuss any concerns. We value your business, and we would like to have another chance to host you in order to make up for our shortcomings and show you our true hospitality spirit. Paul Schwartz General Manager
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Harvey C wrote a review Jul 2020
Cincinnati, Ohio160 contributions52 helpful votes
Hotel's Favourite
The staff could not have been nicer amidst covid issues and flexibility. They explained walks, parking options, restaurants, etc. It’s a safe neighborhood too to park on the street if legal by the signage. One can take breakfast carry out just outside on the cafe tables which is lovely in the am. The room was large and very clean and cleaned daily. We were very happy with everything. Lots of restaurants and bars and retail nearby. We will return!
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Date of stay: June 2020Trip type: Travelled as a couple
3 Helpful votes
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Response from General Manager, Agency / Consultant at Hilton Brooklyn New York
Responded 16 Jul 2020
Thank you for reviewing your stay at the Hilton Brooklyn New York. We are thrilled to read you had an enjoyable time with us and that you particularly loved our immaculate accommodations, convenient location as well as our hardworking staff. We have elevated our protocols in regard to the current situation, keeping the safety of our guests and associates in mind. We appreciate you recognizing our team’s efforts and also for letting other travelers know. It was a pleasure to host you, and we cannot wait to welcome you back soon. Paul Schwartz Hilton Brooklyn General Manager
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Trave1er12345 wrote a review 16 Feb
1 contribution
Not only were the rooms perfect and clean; we had a wonderful experience with their event/catering team as well. From check-in to meals and meeting space needs, everything was smooth and easy. They made it so my only focus had to be on my team and participants, everything else was taken care of.
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Date of stay: February 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
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Response from G M, Guest Services / Front Office at Hilton Brooklyn New York
Responded 1 week ago
Thank you for being our guest at the Hilton Brooklyn New York. We are happy that our staff was so helpful and met all of your group's needs and expectations. We will share your wonderful comments with the Sales and Catering teams and thank them for the wonderful service they provided to your group. We appreciate you sharing your comments online so that others who may be considering our accommodations for their meeting needs can see what your experience was like. Thank you again, and we look forward to the opportunity of serving you and your group in the future. Paul Schwartz Hilton Brooklyn General Manager
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Eric wrote a review 5 Feb
1 contribution
So I booked through an app and prepaid for my room, I arrive to check-in and I am ask for a credit card for security deposit hold. I am then told that $25 of the security deposit is non-refundable and obviously I have to pay for parking. So I chose valet at $55 daily as I can remove my car as often as I want abs not have to pay to park my vehicle again. So I ask for my car to leave and they tell me it takes 15 minutes before my car will arrive as they ask to call the front desk before coming down to leave. So if you stay here plan ahead to do anything and pay attention to your credit card statement.
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Date of stay: February 2021Trip type: Travelled solo
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Response from G M, Guest Services / Front Office at Hilton Brooklyn New York
Responded 3 weeks ago
Thank you for being our guest and for taking the time to review your stay. We regret any disappointment with some of the extra costs associated with your visit. Everything we do is aimed at providing our guests with an excellent hotel experience; therefore, we are grateful for the feedback. We also apologize for the valet issues you faced during your stay. We appreciate your patience and hope to have an opportunity to better your experience with us whenever your travels bring you back to our hotel. Paul Schwartz General Manager
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DCJJ wrote a review Nov 2020
4 contributions1 helpful vote
As I begin to travel, I am struck by the lack of services offered by even so-called luxury or full-service hotels. To cleaning my own room to no F&B options, it seems our expectations need to be low. But then I stayed at the Hilton Brooklyn. They had all of the cleaning protocols you would expect to COVID-19, but instead of just not doing things, they are finding a way to get it done with a smile. Thanks for treating me like a guest!
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Date of stay: November 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Good views of the neighborhood or cityscape. Tell them your preference
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1 Helpful vote
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Response from G M, Agency / Consultant at Hilton Brooklyn New York
Responded 29 Nov 2020
Thank you so much for this terrific review. Making you happy makes us happy! We are glad we exceeded all your expectations and you had an outstanding stay with us. We have elevated our protocols regarding cleanliness, keeping our guests, and associates' safety a top priority and we appreciate you recognizing our team's efforts during these times. Thank you for choosing the Hilton Brooklyn New York and we look forward to your next visit. Paul Schwartz Hilton Brooklyn General Manager
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PRICE RANGE
US$211 - US$466 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkBrooklynBoerum Hill
NUMBER OF ROOMS
196
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Frequently Asked Questions about Hilton Brooklyn New York
Which popular attractions are close to Hilton Brooklyn New York?
Nearby attractions include Brooklyn Tabernacle (0.1 km), New York Transit Museum (0.2 km), and Sahadi's (0.5 km).
What are some of the property amenities at Hilton Brooklyn New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Brooklyn New York?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Brooklyn New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Brooklyn New York?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Hilton Brooklyn New York?
Conveniently located restaurants include Sottocasa Pizzeria, Dekalb Market Hall, and Queen Italian Restaurant.
Are there opportunities to exercise at Hilton Brooklyn New York?
Yes, guests have access to a fitness centre during their stay.
Is Hilton Brooklyn New York located near the city centre?
Yes, it is 0.4 km away from the centre of Brooklyn.
Are any cleaning services offered at Hilton Brooklyn New York?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Brooklyn New York offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Brooklyn New York?
The staff speaks multiple languages, including English and Spanish.