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BEST WESTERN PLUS Chena River Lodge

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BEST WESTERN PLUS Chena River Lodge
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724 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Chena River Lodge
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Showing 697: English reviews
Reviewed 12 November 2016

I was very happy with this Best Western Hotel. The room was very clean, the staff was very friendly. I felt like I was in a different hotel. This is the first time I have seen a very nice BW hotel. Great JOB!!!!

Review collected in partnership with Best Western
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Helpful?
Thank 968tatyanan
Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Valued Guest, I would like to take this time to personally thank you for staying with us. We trust that your stay with us great. As a general manager I value your feed back in order to continue to give our guests an excellent experience while staying with us here at Best Western Plus Chena River Lodge. If at...

Cincinnati, Ohio
Reviewed 4 November 2016

We arrived at 3 am so extremely tired from long day of travel. The beds were so comfortable and pillows were just right. What a great place to stay after a long day. It's very close to the airport and easy to find.

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Helpful?
Thank DonnaG3353
Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Reviewed 1 November 2016

Friendly and helpful people. Clean room. Away from other business but close to everything. Felt safe leaving my service truck in parking lot. Nice paths to walk around area. The pool area was always clean and not over loaded with chemicals

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Helpful?
Thank Mike F
Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Reviewed 29 October 2016

We arrived at 6:00 am after an overnight drive from Coldfoot, we were cold and very very tired, our reservation was for that night but by by 7:00 am we were in our room and ready for bed. Not many hotels would offer such service, particular thanks to David who on only his 2nd day of employment went out of...

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Helpful?
Thank Wendy W
Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Seattle, Washington
Reviewed 29 October 2016

Checking in at 11pm, front desk is clueless, sent us to a room already assigned. People in the room were shocked when we opened the door -- they were already sleeping. Went back to get another room. Took about half an hour to finally get checked in. After the trip I saw on my credit card that the stay was...

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Helpful?
2Thank Peter H
Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Anchorage, Alaska
Reviewed 25 October 2016

While the front desk staff was very nice, the problem I reported with the lack of heat in my room was not addressed during my stay. It my room it sounded like the hotel has steel construction as I could hear people up and down the hallway on the floor above. Also when one of the rooms above used their...

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Helpful?
Thank Craig M
Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Bend, Oregon
Reviewed 14 October 2016

Wonderful place to stay! Great staff - especially Jasmine and Nick - who were very helpful to us as we were trying to see the Northern Lights. The breakfasts were much better than those we've had at other motel chains. Highly recommended.

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Helpful?
Thank greggsgirl
Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

San Diego, California
Reviewed 12 October 2016

This is a very comfortable place to stay when visiting Fairbanks. It's more on the fringe of the city, but with easy access to various points of interest. The rooms are comfortable and the staff very friendly.

Review collected in partnership with Best Western
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Helpful?
Thank Toonert
Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Maryland
Reviewed 8 October 2016

Our room was large and comfortable. Breakfast is served 6-9 AM and includes a make-your-waffle area, boiled eggs, cereals, oatmeal, yogurt, fruit and some hot foods such as bacon, scrambled eggs and creamed chipped beef. Free transportation is provided to any point of transportation: railroad, airport, rental car pick up - either in the hotel shuttle or in a cab...

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Helpful?
Thank MarylandCatmom
Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Reviewed 7 October 2016

It was all good, until we started to get ready for bed. Wife pulled the covers back and there was several pieces of hair. The front guy was very kind and moved us room.We have stayed here each time we came to Fairbanks. We will be back again, until the next time something like this happens.

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Helpful?
1Thank Shawn T
Tiler M, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks. Feel right at home at this recently opened Fairbanks, Alaska hotel with modern furnishings and generous amenities. The sizeable, tidy and smoke-free rooms at the BEST WESTERN PLUS Chena River Lodge offer high-speed Internet access, a refrigerator, a desk, cable satellite television and a coffeemaker. Each morning, hotel guests can get a start to their day with a complimentary full continental breakfast.This Fairbanks hotel's business center allows business travelers to stay productive. This Alaska lodge also offers meeting spaces accommodating up to 15 people. Unwind after a long day of sightseeing or out-of-town work in the fitness center at this Fairbanks hotel.Vacationers can enjoy convenient freeway access, allowing for quick and easy visits to nearby local attractions - such as the Museum of the North, Alaska at 40 below, the El Dorado Gold Mine and the Ice Museum - most of which are only five minutes away. Families vacationing at this Fairbanks, AK hotel will be delighted to spend the day taking a cruise on the Riverboat Discovery or playing at Pioneer Park, Alaska's largest amusement park. This Fairbanks, AK hotel is the closest hotel to the University of Alaska, Fairbanks, making this the perfect location for visiting parents, students and staff to stay. Guests can rest assured, as a hospital is only five minutes away. The Fairbanks International Airport is also only a couple miles away from this Alaska hotel.For an affordable stay at an exceptional hotel in Fairbanks, Alaska, reserve a stay online at the BEST WESTERN PLUS Chena River Lodge! ... more   less 

Additional Information about BEST WESTERN PLUS Chena River Lodge

Address: 1255 TVSA Way, Fairbanks, AK 99706
Region: United States > Alaska > Fairbanks
Price Range: €68 - €218 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Chena River Lodge 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Best Western Plus Chena River Hotel Fairbanks
BEST WESTERN PLUS Chena River Lodge Fairbanks, Alaska
Hotel Style:
#2 Family Hotel in Fairbanks
#2 Romantic Hotel in Fairbanks
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Chena River Lodge staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Chena River Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to have room that faces back of hotel.”
 of 5 bubbles teetaduffy, 1 Jan 2017 | Read review
“Close to airport”
 of 5 bubbles DonnaG3353, 3 Nov 2016 | Read review
“The second floor rooms by the mezzanine are affected by noise from the reception/breakfast area.”
 of 5 bubbles 119wendyw, 29 Oct 2016 | Read review
“View of trees in the back”
 of 5 bubbles 956merleg, 26 Sep 2016 | Read review
“Back side away from the Airport Way highway.”
 of 5 bubbles dennisw354, 15 Sep 2016 | Read review
5 of 5