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Quality Inn

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133 Reviews from our TripAdvisor Community

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Showing 132: English reviews
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 1 week ago

We were travelling upstate New York and stopped here for the night. It was okay. It was not busy for spring, which was fine, but we were put in a room right next to a very busy main road. Most times the street can quiet down as the night goes on but not here. We heard traffic all night. It... More 

Thank JoeyWi
Bristol, Connecticut
1 review
Reviewed 3 October 2016

We wanted to go to Turningstone for an overnight stay. The photos of the Quality inn looked nice. Guess what, it wasn't. It was unclean. Shower wasn't clean, corners filled with dirt. We had these half pillows. No regular size pillows. Very disappointing. We didn't dare eat in the Denny's connected to it, figured if they could clean a room,... More 

Thank jeeckstrom
Level Contributor
1,099 reviews
183 hotel reviews
common_n_hotel_reviews_1bd8 1,125 helpful votes
Reviewed 30 August 2016

This place needs work. It is old and worn looking. There were flies in our room and the WIFI was slow and, sometimes, didn't work. The only advantage was there was a Dennys next to it (that is, if you like Dennys). As far as I know, it was the only Choice Hotel in Rome.

Thank globeseeker007
1 review
Reviewed 22 August 2016

I recently stayed here with friends for a bachelorette party. When we arrived at the hotel we went in the room and all we did was get ready. I did not check the room to make sure that it was clean or that the sheets were clean because we were in a hurry and had dinner reservations. We arrived back... More 

Thank Sally E
Naples, Florida
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 August 2016

The motel was refurbished two years ago and we found it very clean and modernly appointed. I doesn't offer a breakfast as there's a Denny's in the same building. Our only difficulty was finding the entrance which isn't clearly identifiable. Our AC unit wasn't working properly but was repaired in short order. We were there on a very busy weekend... More 

Thank lorusso444
Level Contributor
204 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 1 August 2016 via mobile

We just needed a place to sleep and rates here were reasonable. This is a 2 story motel without elevators. Luckily we were on the first floor. Room was clean. Bed was comfortable. The was a small refrigerator that had a small freezer area. Towels were a bit thin. Breakfast is not included. There is an attached Denny's where a... More 

Thank DMMcGW
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. I’m glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible... More 

Wyalusing, Pennsylvania
Level Contributor
148 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 15 July 2016 via mobile

We were insure what we would find, as ratings were low. But we were pleasantly surprised. Our room was clean and comfortable. The man who registered us was very friendly. Dennys is tangent, and offered a discount on meals to those staying at the inn. We'd return here.

1 Thank Linda N
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, I appreciate your feedback. I’m glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We’ll be here for... More 

Horseheads, New York
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 July 2016

I stayed here the night before The Boilermaker 15K road race as there were no rooms available (for a reasonable price) in Utica. The amount of time actually spent in the room was less than 10 hours, so keep that in mind with this review. Having stayed at this hotel in 2014 and having a less-than-ideal experience (room cleanliness left... More 

Thank Mongrel08
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments and for being a long-term guest. I’m glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you... More 

Lisbon, New York
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 7 July 2016

I was a little leery of staying here as some of the reviews weren't great, but as there were no other Choice Hotels nearby and I was using reward points, I thought I'd roll the dice. I noticed more recent reviews mentioned remodeled rooms so I figured I was fairly safe. Didn't start off great - the exterior definitely needs... More 

Thank jennz_id
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that our hotel and the surrounding area didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give... More 

Binghamton, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 July 2016

I am a died in the wool Choice Hotels person. They generally have locations where I need them for my work. Usually do not stay at the Quality brand due to the lack of quality in them if you will. After my stay at this hotel, I never will again. Only reason I did this time was there was no... More 

1 Thank mychal1959
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you and that you had problems with internet, and I hope you will try us again in the... More 

37 photos of this hotel

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Room/Suite (3)
Hotel & Grounds (1)
Bathroom (4)
Other (3)

Management photos: Courtesy of the property manager

All Management Photos (26)
Hotel & Grounds (10)
Room/Suite (14)
Business Centre/Function Rooms (1)
Other (1)
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  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Quality Inn

Address: 200 S. James St., at Erie Blvd., Rome, NY 13440
Region: United States > New York > Rome
Price Range: €85 - €97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 103
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Also Known As:
Quality Hotel Rome
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Questions & Answers

Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that has been recently remodeled.”
 of 5 bubbles Mongrel08, 13 Jul 2016 | Read review
“outside rooms easily accessible”
 of 5 bubbles 543bonnieb, 18 Apr 2016 | Read review
“Go to another hotel”
 of 5 bubbles 964miker, 26 Sep 2015 | Read review
“Service ratings based on who cleaned rooms and owner/operator who showed no interest in our comfort. Recommend Microtel !!!”
 of 5 bubbles CoconutQueen818, 16 Aug 2015 | Read review
“As far away from the lobby as possible.”
 of 5 bubbles KDurant804, 4 Aug 2015 | Read review
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