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Stayed here for a night, passing through Van Buren on the way to Oklahoma City. The hotel was a little off the beaten path, but appeared to be in near new condition and well maintained. The room was clean, with only minor issue being a...More
We were in the area to see a concert at the nearby casino in Roland, OK, and spent the night here. A great hotel and the location was perfect! Hotel is nicely appointed and the staff was excellent. Will stay here again when in the...More
DO NOT stay here unless you have an extra $150 to donate to the Hotel! They charged us for smoking in the room. And not just smoking cigarettes, we were told the room smelled strongly of marijuana! This is absolutely ludicrous! I tried repeatedly to...More
Thank Rachel W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Fort SmithResponded 14 February 2018
Hello Rachel W,
Thank you for taking time to leave us a candid review about Holiday Inn Express Fort Smith Executive Park, AR. I am sorry to red about your disappointment. IHG values your experience with our hotels. I have sent you a private message...More
We needed a base for 2 nights. I must start by saying that the staff were wonderful but.....
Our rooms were not cleaned as we had might anticipated. When we returned after a whole day out we found the beds had been turned down rather...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Fort SmithResponded 12 December 2017
Thank you so much for your review of our hotel. Please allow me to apologize for the issues you had with the cleanliness of your room and its quality. It is with deep regret that we fell below your expectations. We work very...More
Spent the night on our fall foliage tour here. The room was clean check in was easy. Had a problem getting on to the internet but finally got it. Breakfast was good several choices. Check out was easy. We had left something behind and they...More