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Hilton Savannah Desoto

Booking.comUS$192*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$361*
US$192*
US$361*
US$192*
US$361*
US$192*
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Hilton Savannah Desoto
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2,022 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Savannah Desoto
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Showing 1,995: English reviews
Somerdale, New Jersey
Reviewed 3 weeks ago

I was so looking forward to staying at this hotel. I was disappointed that some very basic things are not available to a business traveler. The air conditioning in the gym was broken and there was no way to wipe down gym equipment. The menu for room service was sparse. And there are no vending machines serving snacks in the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Cheekychachi
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear Cheekychachi, thank you for choosing to stay at our hotel and for sharing some of your concerns regarding your visit. We appreciate your feedback and hope you will accept our apologies for a less than pleasant experience with some of the amenities offered. We value your business and hope you will reserve your room with us next time so...

Chaumont, New York
Reviewed 3 weeks ago

1. Room not ready at check in 2. Double beds rather than queens. 3. No water in swimming pool 4. No mini fridge 5. 3 towels for 4 people. Great location and could be a great place but these things need to be fixed.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank ATrampAbroad
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear ATrampAbroad, thank you for being our guest and for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms and amenities or lack thereof. Our management Team is reviewing your comments and suggestions to ensure they are used to improve...

Carlsbad, California
Reviewed 4 weeks ago

I generally prefer Hilton properties but this property is very lacking. Service was mixed, I got the feeling some of the workers here really didn't get the customer service ideal, it felt like they had a "government job" and going through the motions. The bar was a joke and not open until the late afternoon, they are constructing a new...

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Helpful?
Thank cbadoug
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear cbadoug, thank you for staying with us and for sharing your feedback. Please accept our apologies for not meeting your expectations, or ours. We are committed to delivering outstanding service, so we are sorry this was not your experience with some of our staff members. Your feedback has been shared with our team, and we hope to have another...

Statesboro, Georgia
Reviewed 4 weeks ago

Staying at the Hilton DeSoto was absolutely the worst hotel/ customer service experiences have ever had. I reserved my room online with my credit card and was told that there would be no deposit charged and that I would pay upon check in. When I want to the front desk a woman named Megan asked to see my ID to...

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Helpful?
1Thank caseyashlyn
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear caseyashlyn, thank you for staying with us and for sharing your experience. Please accept our apologies for not meeting your expectations, or ours. We are committed to delivering outstanding service, so we are sorry this was not your experience. Our front desk staff has viewed your comments and additional training is underway to make sure such billing errors do...

Richmond, Virginia
Reviewed 4 weeks ago

We came for a family wedding with our children. The pool was not open due to renovation, which was disappointing to our kids. No mini-fridge in standard rooms so we had to keep ice in our small cooler. Water pressure turned off when we showered. When asked for a room rate decrease for these inconveniences, we were told no.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank E7990DNmarieb
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear E7990DNmarieb, thank you for staying at our hotel and for sharing about your experience. We are extremely sorry for our lack of responsiveness to some of the issues you encountered during your visit. We have alerted engineering to the water pressure issue and will address this immediately. We are terribly sorry for the inconvenience. We are also sorry for...

Dublin
Reviewed 4 weeks ago

Hôtel had a lot of problems. Elevators barely worked and were frightening. Lots of clanking noises and did not always go to correct floor. Parking charges exorbitant for s city like Savannah. Breakfast just average. This is supposed to be one of Hilton's best. It is nit

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank James M
00gc, General Manager at Hilton Savannah Desoto, responded to this review

Dear James M, Thank you for staying with us. Please accept our apologies for not meeting your expectations, or ours. We are committed to delivering outstanding service, so we are sorry this was not your experience. Your feedback has been shared with our team, and we hope to have another chance to earn your confidence when you return to the...

Summit, New Jersey
Reviewed 4 weeks ago

This was a disappointing hotel overall for a few factors. The front staff were very kind and response and we had no issues with them. However, the room itself was very disappointing. The bed was very uncomfortable and we weren't able to get a good night's sleep; you could tell that the mattress was old since the mattress was uneven...

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Helpful?
Thank Kevin B
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear Kevin, thank you for your review and for letting us know you enjoyed most of your stay with us. We are sorry for oversights in your room, and we hope you will accept our apologies. Feedback such as this reminds our team to be more careful in future. We appreciate your feedback and hope you will choose us next...

Bridgeport
Reviewed 4 weeks ago via mobile

Stayed here for a 2 day training - that was being held at the hotel. Front staff nice and very helpful. Room was clean and seemed relatively updated . The biggest issue.... no coffee pots in the room. I tried the hotel restaurant for dinner and I was not that impressed . My biggest problem was that my room was...

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Helpful?
Thank jpsunshine99
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear jpsunshine99, Thank you for being our guest and for taking the time to share a review. We appreciate you noting our friendly staff but we apologize for the issues you experienced during your stay. We will share your feedback with our team as we continue to work toward 100% guest satisfaction. We hope you will stay with us again...

Reviewed 5 weeks ago

We booked our hotel through Expedia and upon arrival found out that the room with a balcony I booked was actually just a room. Expedia detailed my room as definitely having a balcony. Naturally, we were a little bummed- we were there to celebrate my 30th birthday and wanted it to be special. We patiently waited and Ms. Geri did...

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Helpful?
Thank Stephanie P
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear Stephanie, We are so delighted you chose us for your birthday and had a great time being our guest! Feedback such as yours inspires and motivates our team to continue delivering exceptional service, and I will be sure to share your compliments with my entire team, especially with Geri. We look forward to our next opportunity to make your...

Fayetteville, Georgia
Reviewed 22 April 2017

Do NOT book till renovations are complete end other the summer 2017. The pool is under renovations and we did not know this when we booked. The bar is under renovations which we did not know. Th restaurant takes forever and is way overprices. We even had a plastic piece in our mac and cheese and no manager came out...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Q3208TCchristopherp
00gc, General Manager at Hilton Savannah Desoto, responded to this review

Dear Christopher, We are disappointed to see your feedback and hope you will accept our apologies for the problems you experienced. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that the frustrations you experienced are not acceptable, neither are they normal at our hotel, and measures are being taken...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the Historic District. When you stay at the Hilton Savannah Desoto, you're within walking distance of so many famous attractions including Riverfront Plaza, River Street and City Market. You'll love the view over beautiful Madison Square from our rooftop pool and patio. Dine in the DeSoto Grille, serving southern cuisine with an inventive flair. Our meeting and event space features panoramic views of the city, perfect for any meeting or wedding reception. ... more   less 

Additional Information about Hilton Savannah Desoto

Address: 15 E Liberty St, Savannah, GA 31401-3920
Region: United States > Georgia > Georgia Coast > Savannah > Downtown , Historic District - North
Price Range: €168 - €275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Savannah Desoto 3.5*
Number of rooms: 246
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia, Orbitz, Hotwire, Travelocity, Priceline, Cancelon, Cheap Tickets, TripOnline SA, getaroom.com, HotelsClick, HotelQuickly and Hotel.de so you can book your Hilton Savannah Desoto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Savannah Desoto Hotel Savannah
Hilton Hotel Savannah Desoto
Hilton Desoto Savannah
Savannah Hilton
Hotel Style:
#22 Business Hotel in Savannah
#31 Romantic Hotel in Savannah
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Savannah Desoto staff and other travellers.
12 questions
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over a year ago
Dallas, Texas
10 months ago
Seaford, Delaware
over a year ago
Saint Simons Island, Georgia
4 months ago

See all questions (12)

Questions? Get answers from Hilton Savannah Desoto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Avoid this property - stay at the Doubletree.”
cbadoug, 30 Apr 2017 | Read review
5 of 5
Booking.com
US$192* /night
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Hilton.comUS$192
Expedia.comUS$192
AMOMAUS$361
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Prices are for 1 room, 2 adults
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