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I've never written a bad review of a hotel--but this one just had too many things wrong! The refrigerator barely kept things cooler than room temperature; the faucet in the tub would not go down which meant only a shower was possible; and there is...More
Response from 00esa, Manager at Extended Stay America - Savannah - MidtownResponded 3 weeks ago
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should...More
I would like to thank Falinda and Qua for the excellent service they provided this weekend while I visited Savannah an staying in the Extended Stay Midtown hotel. We needed hotel accommodations for an extra night and they made that happen, when all other hotels...More
Thank Cender R
Response from 00esa, Manager at Extended Stay America - Savannah - MidtownResponded 26 March 2018
Thank you for being our guest. It is a pleasure knowing you were pleased with your comfortable stay and that you received wonderful service from our staff. Your compliments have been shared with the entire team, especially with Falinda and Qua for exceeding your expectations....More
I traveled to GA for a family emergency and found the Extended Stay at the suggestion of a family member. I am so glad we took them up on their suggestion. After traveling unexpectedly for hours, we found the warm smiles that greeted is a...More
Response from 00esa, Manager at Extended Stay America - Savannah - MidtownResponded 11 April 2018
Please accept our condolences for your loss. Thanks for choosing Extended Stay America for your visit. We are delighted to know you found the service provided by our staff to be above and beyond your expectations. Our team has appreciated you for highlighting their efforts....More
The room was not clean, the sink wouldn't drain, no ice machine and extremely slow internet just a bad experience. These Extended Stay facilities should not promote these facilities for potential overnight stay customers.More
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Response from 00esa, Manager at Extended Stay America - Savannah - MidtownResponded 7 April 2018
Thank you for choosing our hotel for your overnight stay. We sincerely apologize for the problems you encountered in your room. Your concerns have been discussed with our housekeeping and maintenance team to take corrective action immediately so these issues do not happen again. We...More
Hi my name is Tara robinson and I'm here to praise Shawn ( I forgot his last name). He was always helpful and always going above and beyond. I always got a sense of relief when I saw him. I feel he is a valuable...More
Response from 00esa, Manager at Extended Stay America - Savannah - MidtownResponded 22 March 2018
Tara, thank you for writing such a lovely review about your experience at Extended Stay America. We are thrilled to know about the great service you received from Shawn and how his actions exceeded your expectations. Please be assured we will share your compliments with...More
It was not a k-cup and to be honest my husband said the coffee maker was so dirty that he went and bought one of those personal coffee cup makers where you pour hot water through a cone filter. He picked one up at the local... More
It was not a k-cup and to be honest my husband said the coffee maker was so dirty that he went and bought one of those personal coffee cup makers where you pour hot water through a cone filter. He picked one up at the local grocery store for less than $7.