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BEST WESTERN PLUS Hotel & Conference Center

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BEST WESTERN PLUS Hotel & Conference Center
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1,064 Reviews from our TripAdvisor Community

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Showing 1,031: English reviews
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Sebastian, Florida
Reviewed yesterday NEW

Will never come back 8th floor 8th floor,( smoking floor), was a haven for noisey kids, up and down hallways, slamming doors, etc . The noise carried on through the night. I am not one to complain, and did not! However I will not return

Review collected in partnership with Best Western
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Helpful?
Thank Joseph B
millsboro DE
HOTEL’S FAVOURITE REVIEW
Reviewed 4 December 2016 via mobile

We stayed there the night before our cruise on Saturday night and left our car there. The room was very clean and the dinner we had was very good and the prices were good. On Sunday morning they serve a buffet breakfast and that was very good and hot!!! The shuttle bus took us right to the port and the...

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Helpful?
3Thank crumbun
About Hotel's Favourite Review
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

It's nice to hear how much you enjoyed your stay with us while taking advantage of our "Park N' Cruise" package. We look forward to you staying with us again while visiting Baltimore.

Butler, United States
Reviewed yesterday NEW

This hotel is a dump. The staff was scary and the area was poor. Do not stay here! I received the wrong room at the start. The replacement room was dirty. The room phone didn't work. WIFI was non existent. TV was fuzzy. The lobby had a police office inside all night. Not the safest area to stay. Avoid this...

Review collected in partnership with Best Western
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Thank benjaminn910
A TripAdvisor Member
1 review
Reviewed 3 days ago NEWvia mobile

I stayed in this hotel March 23rd to Match 25th 2017 with my daughter's entire soccer team. The hotel is absolutely disgusting once you get past the lobby and bar area in the hotel. The carpets are filthy, the hallways are dirty, only 1 of the 4 elevators were working Saturday night. The light fixtures are missing covers. It looks...

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Thank A TripAdvisor Member
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

I am sorry to hear we did not meet your expectations. We have begun renovations and the carpet is scheduled to be replaced. Our Security staff does their best to control the noise complaints and did address the guests making the noise this past weekend. We hope you will reconsider and visit again after our renovations have been completed. Thank...

Chambersburg, Pennsylvania
Reviewed 4 days ago NEW

Need to improve timing on shuttlle pickups so patrons are not caught waiting for long periods of time/ especially returning from surgery?!! Mr wife had surgery and we had to wait almost an hour past the expected pickup time- please work on that for improvement!

Review collected in partnership with Best Western
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Helpful?
Thank David S
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We will definitely look into the problem with the shuttle schedule. There are busy times of the day when traffic holds things up and that is out of our control, but we will certainly address your review with our Shuttle manager. Thank you for choosing the Best Western Plus.

Charlottesville, Virginia
Reviewed 1 week ago via mobile

Dated and dirty. Breakfast was mediocre and the shuttle service was an hour late getting us to the cruise port. Peeling paint, leaking shower faucet, peeling wallpaper, tape on the lobby glass and every thing was sticky.

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Helpful?
Thank Sarah m
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We would appreciate more detail. I have checked our lobby windows and could not find the tape you mentioned in your review. Also, we are not aware of any peeling paint or wallpaper and would need the room number to report these issues to our Maintenance team. Please contact me and let me know your room number so we are...

Haliburton, Canada
Reviewed 1 week ago via mobile

We stayed recently and paid to have 2 vehicles parked for two weeks while on a cruise. Upon returning we discovered one of the cars tire had been slashed as well as other tires on other cars also in the lot. I went to speak to the manager and she offered no assistance. We had two kids with us as...

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Helpful?
Thank Heather B
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

I'm sorry for the poor reception you received when reporting the incident with your car. We do care and feel terrible about what happened. This incident is being investigated to make the appropriate changes to better serve our guests. Thank you for your review.

Reviewed 1 week ago via mobile

Checked in for a week while daughter was going to be at Johns Hopkins. Had room on 7th floor. 3 of the first 4 days the elevators would go out! All four of them! Staff apologized profusely, but didn't change the fact that we would have to use the stairs! 3rd time it happened I had the hospital patient relations...

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Helpful?
Thank Margaret M
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We sincerely apologize for the inconvenience you incurred during your stay. The computer part for our elevators had to be ordered and installed to resolve this issue. We are in the process of renovating and hope you'll return to see all of the improvements. Thank you for your review.

Panama City, Florida
Reviewed 2 weeks ago

We have stayed at this hotel many times and is always our #1 place to stay. The staff is awesome and restaurant has some of the best food that we have ever eaten, especially the crab cakes. With all of the free amenities that this hotel offers along with the discounts for Johns Hopkins guests this hotel is our #1.

Review collected in partnership with Best Western
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Helpful?
Thank ScottG-PC
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We appreciate your kind review AND your continued business with our hotel. I'll be sure to let the Chef know how much you enjoy the crab cakes.

Sunbury, Ohio
Reviewed 3 weeks ago

The heater/AC unit in the room was so extremly loud. Kept us up all night. Staff not very freindly. The hotel needs updated. Old musty spell in hall way. Carpet needs replaced and walls painted. The room was clean and very clean bathroom.

Review collected in partnership with Best Western
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Helpful?
Thank Michelle S
Janet C, Director of Sales at BEST WESTERN PLUS Hotel & Conference Center, responded to this review

We appreciate your review, but wanted to let you know we are undergoing renovations in the rooms, as well as public space. Thank you for taking the time to share your experience on TripAdvisor.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Best Western Hotel & Conference Center is conveniently located off I-95 with plenty of free parking. We offer a complimentary scheduled shuttle to the Inner Harbor, the Baltimore Convention Center and Johns Hopkins Hospitals. As seating is limited, guests are required to sign-up for this service at the Front Desk. Room amenities include a microwave/refrigerator, coffee maker, iron/ironing board and hair dryer. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel & Conference Center

Address: 5625 O'Donnell Street, Baltimore, MD 21224-4630
Region: United States > Maryland > Baltimore
Price Range: €94 - €181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hotel & Conference Center 3*
Number of rooms: 175
Reservation Options:
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Also Known As:
Best Western Plus Hotel Baltimore
Best Western Plus Hotel And Conference Center
Best Western Hotel Baltimore
Best Western Baltimore
Baltimore Best Western
Hotel Style:
#29 Romantic Hotel in Baltimore
#35 Business Hotel in Baltimore
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at a different hotel are better.”
 of 5 bubbles , 28 Feb 2017 | Read review
“Find another hotel!”
 of 5 bubbles 990bethu, 27 Feb 2017 | Read review
“Don't stay here.”
 of 5 bubbles 750chrisl, 16 Feb 2017 | Read review
“Upper floor, facing West”
 of 5 bubbles J815QPmichaelr, 7 Feb 2017 | Read review
“Going any time there might be fireworks, you want the back of the building. We got to see 5 different places putting off fireworks.”
 of 5 bubbles 330linday, 25 Jan 2017 | Read review
5 of 5