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Pier 5 Hotel

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Pier 5 Hotel
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1,031 Reviews from our TripAdvisor Community

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Showing 1,025: English reviews
trumbull ct
Reviewed 6 May 2014

If you desire cold, dried out food and watered down drinks, have your party here. This place is all sizzle with no steak. Add in a staff that seemed indifferent to what we needed and an outdoor patin not even set up with chairs or tables.

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1Thank messvin
Reviewed 2 May 2014

Our hotel stay was completely ruined by a rude member of the hotel staff who knocked on the door at midnight demanding that we open the door because they had received a noise complaint. Incredulous, I asked whether he heard any noise as he approached the room. Of course he had not --my husband and I were sitting in bed...

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4Thank Judi G
New Jersey
Reviewed 30 April 2014

Just stayed here over the weekend so the experience is fresh in my mind. Let's see if I can add value. 1) The good: - Location, location, location!!! - The lobby is very hip and I loved the feel of the atrium. All rooms are entered from the main corridor. - Attached to the hotel are two excellent restaurants. -...

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Thank jrman66
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review

jrman66, thank you for leaving a nice review, and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are very glad to hear that overall, you had an enjoyable time at our location. It's great to know you loved our location. We're definitely close to all the fun things to do...

Amherst, New York
Reviewed 30 April 2014

We had a fantastic experience at Pier 5. A beautiful hotel with great customer service. My family (me, husband, daughters ages 6 and almost 2) stayed there this past weekend. We had the aquarium package one night, and another package the last two nights. The room was fantastic and accommodated a pack and play, and roll-away bed just fine. We...

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Thank laura_happy
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review

laura_happy, thank you for writing a nice review, and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are happy to hear that overall, you had a great experience at our property. From reading over your review, we saw your comments about what happened with the extra aquarium tickets. We want...

Reviewed 30 April 2014

This is a nice Hotel with an excellent location in downtown Baltimore. Rooms were nice, and the chocolate buffet on the Saturday night was awesome. Only wished they had a breakfast included, but there are some great little places to eat not too far from the hotel...just lazy in the mornings to take a walk down the block. The other...

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Thank Nimesh S
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review

Nimesh S, thank you for staying with us during your time in Baltimore, and we'd also like to thank you for leaving feedback from your recent visit. We are happy to hear you enjoyed many aspects of our hotel. We've made sure to pass along your comments to our management team. We're always looking to improve the guest experience, and...

Reviewed 27 April 2014

Just stayed at the Pier 5 Hotel this weekend and had a wonderful experience. The people working the front desk were the most pleasant I have encountered in years. I loved the decor - such a welcome change from the standard hotel design. One negative comment - the housekeeping staff needs to be reminded that people might still be sleeping...

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Helpful?
Thank Barbara W
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review

Barbara W, thank you for writing a phenomenal review, and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We couldn't be happier to hear you thoroughly enjoyed your experience at our hotel. From reading over your review, we saw you mentioned how helpful and accommodating members of our team were. We...

Naugatuck, Connecticut
Reviewed 27 April 2014

The hotel has an ideal location for both access to good food, nightlife and views of the inner harbor. Rooms are large and comfortable. At check in there was a mix up as we were given keys to a room that had not been cleaned yet. The desk did a great job of service recovery and gave us two vouchers...

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5Thank MacShea
Reviewed 25 April 2014

Rooms are shoddy at best. No way this is a 4* hotel. Not kid friendly at all. Mattress was terrible and the sofa bed was even worse. Paid a small fortune and had a view of the air conditioning units, it was so loud we couldn't even sit on the balcony. Staff was fine but everything else was a real...

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2Thank terry a
Annapolis, Maryland
Reviewed 24 April 2014

We arrived at Pier 5 hotel on a Saturday night for a friends surprise 30th birthday party. We were running late on time and Assistant Manager Kevin B helped us have a speedy check-in. We were very excited to learn that Kevin gave us some Complementary breakfast Vouchers .The next morning Kevin and his staff went out of there way...

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Helpful?
Thank jaime51484
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review

jaime51484, thank you for staying with us during your time in Baltimore, and we'd also like to thank you for writing an incredible review. We are extremely glad to hear your friend's surprise 30th birthday party was a huge success, and that you thoroughly enjoyed your time at our hotel. We realize it's the little things that can go a...

Virginia Beach, Virginia
Reviewed 22 April 2014

We just got home from an extended weekend stay at Pier 5. The normal 4 hour drive from the beach turned into a 7 hour drive due to the holiday traffic. Needless to say we were a little on edge and more than anxious to get out of our car, checked in and on our way to dinner and drinks....

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Helpful?
Thank mashby917
The_Business_Manager, Public Relations Manager at Pier 5 Hotel, responded to this review

mashby917, we want to thank you for leaving a fabulous review, and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are very happy to hear you had an excellent time while at our property. We couldn't be happier to hear you felt our customer service was the best you had...

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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Pier 5 Hotel

Address: 711 Eastern Ave, Baltimore, MD 21202-4694
Region: United States > Maryland > Baltimore
Price Range: €162 - €285 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pier 5 Hotel 3*
Number of rooms: 64
Reservation Options:
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Also Known As:
Pier 5 Baltimore
Hotel Pier 5
Pier 5 Hotel Baltimore
Hotel Style:
#5 Business Hotel in Baltimore
#6 Family Hotel in Baltimore
#7 Romantic Hotel in Baltimore
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Questions & Answers

Here's what travellers have asked, with answers from Pier 5 Hotel staff and other travellers.
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Questions? Get answers from Pier 5 Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a riverfront view.”
 of 5 bubbles 962wendil, 17 Nov 2016 | Read review
“Enjoyed our 4th floor rooms overlooking the aquarium”
 of 5 bubbles okiehokie, 13 Nov 2016 | Read review
“Some rooms have view of the harbor, and outside patios.”
 of 5 bubbles CharlieB24, 2 Nov 2016 | Read review
“Beautiful views of the harbor with the side and back rooms with balconies”
 of 5 bubbles Q1652AKdebbiem, 25 Oct 2016 | Read review
“Get a room with a view!”
 of 5 bubbles francinet617, 5 Oct 2016 | Read review
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