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Candlewood Suites Jacksonville

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Room & Suite (87)
Pool & Beach (2)
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Overview
  • Excellent55%
  • Very good32%
  • Average5%
  • Poor3%
  • Terrible5%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Multilingual Staff
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (193)
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All reviewshonor systemwashers and dryerslending lockerfree laundry machinesice maker in the fridgean extended stay hotelpet areafront deskpots and panslaundry roomnice kitchenettelonger staysuite hotelsuper closeother hotelstowne centermayo clinic
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11 - 15 of 187 reviews
Reviewed 23 July 2017 via mobile

Room was nice, except that air conditioner doesn't run all the time (some sort of motion sensor attached to it that doesn't seem to function very well), and the mattress was excessively firm. Several washers and dryers were not functioning during my stay - including...More

Thank EastTNVol
Response from Joy M, General Manager at Candlewood Suites JacksonvilleResponded 30 July 2017

The Hotel Team apologizes that your stay with us was not the best that it could be. We are glad to hear from our Guests and know where we need to make improvements. The Candlewood Suites brand is an Extended Stay IHG Hotel. This brand...More

Reviewed 18 July 2017 via mobile

Our room was updated and amazing. It was close to the shops, fifteen minutes from the beach, and very quiet. Jacksonville was amazing. Anita, the front desk host, was amazing and very helpful. The hotel also provided cups, silverware, and pans for cooking in the...More

Thank Trobin66
Response from Joy M, General Manager at Candlewood Suites JacksonvilleResponded 23 July 2017

Thank you for your review of your stay at the Candlewood Suites Jacksonville. We are centrally located with a 15 minute drive to Jacksonville Beach so you can stroll in the ocean waves and also just a 15 minute drive to the Riverwalk are in...More

Reviewed 27 May 2017 via mobile

I selected Candlewood Suites (CSW) for our recent trip based almost solely on the price. My husband and I were pleasantly surprised to find that CSW is an extended stay hotel. For 4 nights, our bill was under $400 and we had a great room...More

Thank Kirsten N
Response from Joy M, General Manager at Candlewood Suites JacksonvilleResponded 28 May 2017

The entire Hotel Team was glad to hear your review. We strive to make every Guest stay the best. The small lake behind the Hotel is full of wildlife including a Blue Heron that hangs out around the banks. There are "Beware of Alligators" and...More

Reviewed 19 May 2017

Tuesday 5/16 @ 12:30AM. Had driven 7 hours. Reservation was lost? I'm a Priority Club member & this has never happen before. Finally checked in and given room 329. Greeted by several (8-10+) cockroaches that appeared surprised to see me. Returned to front desk, asked...More

2  Thank Brian B
Response from Joy M, General Manager at Candlewood Suites JacksonvilleResponded 20 May 2017

First I must apologize for the problems you encountered at the Candlewood Suites Jacksonville. We take any problem seriously and did place the room you reported as having pests out of order as it is treated by our contracted pest prevention company. Being in Florida...More

Reviewed 17 May 2017 via mobile

This is a nice Candlewood to stay at. My family and I only stayed one night but the room was very spacious and clean. I would definitely stay here again for the price and the ease of access to the ports for the cruise we...More

Thank DAVEMBSC
Response from Joy M, General Manager at Candlewood Suites JacksonvilleResponded 18 May 2017

Thank you for the review of your families stay at the Candlewood Suites Jacksonville. The Hotel Team loved receiving your review and we hope to have you as our Guests again when you travel to Jacksonville, FL. Joy M. General Manager

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Room amenities
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$88 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in Jacksonville
#12 Business Hotel in Jacksonville
#28 Romantic Hotel in Jacksonville
#34 Family Hotel in Jacksonville
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$88 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in Jacksonville
#12 Business Hotel in Jacksonville
#28 Romantic Hotel in Jacksonville
#34 Family Hotel in Jacksonville
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (74)
Room & Suite (87)
Pool & Beach (2)
Dining (1)
Amenities (33)
Questions & Answers
Ask a question
jmw26753
8 May 2017|
Answer
Response from Joy M | Property representative |
We do charge $15.00 the first night and $10.00 each night of the remaining stay but do not charge over $150.00 during one stay with us. Joy M. General Manager
0
Votes
Allen F
19 February 2017|
Answer
Response from Joy M | Property representative |
All of our Suites have a full size Microwave, Refrigerator, Dishwasher and a 2 Heating surface stove. Candlewood Suites have an on site store called the Cupboard where Guests can purchase food items and there is also a... More
0
Votes
relleng
4 February 2017|
AnswerShow all 2 answers
Response from Joy M | Property representative |
Candlewood Suites Jacksonville located at 4990 Belfort Road does not have a Swimming Pool or Outdoor Spa. We are just a 15 minute drive to the Beach. Joy M. General Manager
0
Votes
Room Tips
"Reasonable and clean"
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"Best rooms are in any of the neighboring hotels!"
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"We were on the 2nd floor but my guess is that all of the rooms are good."
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"We were on the second floor. Noise from upstairs"
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