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Candlewood Suites Jacksonville

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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Candlewood Suites Jacksonville
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178 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Reviewed 14 February 2017

Staff was very nice, pillows and bed not so comfortable. Coach very uncomfortable Rug not very clean and a smell we couldn't get rid of. Room very spacious, shower had no fan so foggy mirror after a hot shower. Plenty towels and could always exchange for more

Thank Marianne H
Joy M, General Manager at Candlewood Suites Jacksonville, responded to this review

First let me apologize that you were not comfortable while sleeping at our Hotel. We strive to make every Guest stay comfortable. We hope to have you as our Guest again when you next visit Jacksonville, FL. You can contact me directly about your reservation at joy.melton@ihg.com. Joy M. General Manager

Reviewed 2 February 2017

The facility is clean and well-maintained. The staff is friendly, personable and competent. They are willing to do everything in their power to make a guest feel at home and it shows. Jacksonville is a huge city with miles of suburban sprawl and this hotel is in a great location to get to most destinations in the area.

Thank Mr_Vengeance
Joy M, General Manager at Candlewood Suites Jacksonville, responded to this review

Our Hotel Team was so glad to hear that your stay at the Candlewood Suites Jacksonville was comfortable. We strive to make our Guests feel at home when away from home. Our hotel is located near the Town Center shopping area and is only a 15 minute drive to the Beach off Hwy. 202. Jacksonville, FL is one of the...

Las Vegas, Nevada
Reviewed 29 January 2017 via mobile

Stayed here on a recent business trip to the Jacksonville area. The hotel is easily accessible to the freeway and is near a large shopping area, but not within walking distance. Most of everything you would need you need to drive to get to from the property. It is in a quiet buisness district. The hotel was very clean and...

Thank JML0810
Joy M, General Manager at Candlewood Suites Jacksonville, responded to this review

I have shared your gracious review with our Hotel Team. We are always pleased to hear from our Guests and know that they enjoyed their stay. We Town Center shopping area is just a few exits from our Hotel and the Beaches are a 15 minute drive over the Intercoastal to Jacksonville Beach or Ponte Vedra. We hope to have...

Miami, Florida
Reviewed 19 December 2016 via mobile

I like to be open as possible the front desk agent was nice check in was super fast.. the bed was not to comfortable but I could manage.. my biggest problem was the room carpet was extremely dirty and had a smell now I usually don't have a problem with Candlewood cleanliness but they really dropped the ball with the...

Thank bestrev
Joy M, General Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for having experienced carpet in your Guest Room that needed to be shampooed. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Joy M. General Manager

Jupiter, Florida, United States
Reviewed 7 November 2016

My son and I were attending the Navy vs Notre Dame football game on Nov. 5, 2016. I booked us a suite at the Candlewood Suites. It consisted of a bedroom, a sitting room with pull out bed from a sofa and a bathroom. The room was very clean and there were plenty of towels. There is also a workout...

1Thank Skip Y
Joy M, General Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for your review of your recent stay at our hotel. The Candlewood Suites brand does offer a Kitchenette in all of our Suites. The brand offers the Studio and One Bedroom Suite types for reserving. Our brand also offers a Fitness Center and free Laundry for our Guests to use during their stay. The Candlewood Suites Cupboard has...

Reviewed 19 September 2016 via mobile

We visited Jacksonville for business in September 2016. I have stayed at this location many times through the years but it had been awhile so I read several of the reviews before booking. As others commented, the cabinetry throughout the suite has been remodeled and the appliances have not. The appliances are white/cream against the expresso cabinetry and do show...

2Thank NomadWeeks
Joy M, General Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for your gracious review of the Candlewood Suites Jacksonville. I have shared your review with our Hotel Team. I want to thank you for letting us know about how our Orange Scented cleaning solution is noted by our Guests. I will be checking the ratio of dilution on this product. We do try to keep our Cupboard stocked...

Jacksonville, Florida
Reviewed 21 August 2016

This was the hotel I stayed in for the first two weeks of my stay in Jacksonville. I loved the location because you're only a short drive away from I-95 and also only a couple of miles away from the St Johns Town Center outdoor mall, which is the most popular mall in the city. The front desk clerk was...

1Thank MrEdnWilbur
Joy M, General Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for your review of your stay at the Candlewood Suites Jacksonville. Our Team enjoys hearing from our Guests and knowing that we made you feel comfortable while away from home. The outdoor mall does offer a great variety for shopping and restaurants just a few exits from the hotel. We look forward to your next stay with us....

Jacksonville, Florida, United States
Reviewed 23 July 2016

Good price for a quiet clean room with a great air conditioner. Ice cold! They have free wi-fi. Cable with HBO. DVD player too. And you can borrow DVDs at the front desk. This location does not have two beds but the couch was not uncomfortable. Kitchen is well stocked with everything including a toaster, plates, glasses, bowls, and all...

Thank Mary S
Joy M, General Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for your gracious review of your stay at the Candlewood Suites Jacksonville. We are always glad to hear from our Guests and know that we made their stay the best. We look forward to having you as our Guests again. Joy M. General Manager

Toledo, Ohio
Reviewed 24 June 2016

In town for work so this was a one night mid-week stay. First off, the interstate and JTB are both under construction in the area so those not familiar with the area may find it difficult to get to the location. Allow extra travel time due to lane closures and construction activity. On the plus side this was a reasonably...

1Thank Fred F
Plant City, Florida
Reviewed 22 June 2016 via mobile

Well first off this hotel has no double bed rooms only queen bed and pull out sofa (if they have any there are never any available!) our normal hotel was full. Come into the room and it reeks of cigarette smoke with a strong freshener smell (that burns your nose). There was hair in the tub, on shower wall, sink...

Thank Traci G
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review

We're sorry to read that you were unhappy with your room and that there were issues of uncleanliness too. It is true that our hotel does not have doubles; and, not that it was unavailable but that we do not have doubles at our property. We're very sorry that this caused you any inconvenience. The matter with smoke odor and...

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07/05/2017 08/05/2017
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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Candlewood Suites Jacksonville knows what you need. Business, families and extended stay travelers play by different rules and need a hotel that understands your unique needs. Candlewood Suites is designed from the group up just for you. We are just minutes from Downtown Jacksonville, Jacksonville Beaches and St. Augustine. The Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus there s great shopping, dining and exciting entertainment at St. John s Town Center, Jacksonville Landing and 5 points which are just a short drive away. When its time to get connected away from home we know what you need, high speed Internet, cable, sports, movie channel and DVD player. When you need to burn some energy the fully equipped fitness center will help melt the stress away. When visiting Jacksonville, Florida we know what you need. The Candlewood Suites Jacksonville is your best stay, for a week, a month or even a year. ... more   less 

Additional Information about Candlewood Suites Jacksonville

Address: 4990 Belfort Rd, Jacksonville, FL 32256
Region: United States > Florida > Jacksonville
Price Range: €74 - €122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Jacksonville 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Candlewood Suites - Jacksonville Hotel Jacksonville
Candlewood Jacksonville
Jacksonville Candlewood Suites
Hotel Style:
#7 Best Value Hotel in Jacksonville
#12 Business Hotel in Jacksonville
#28 Romantic Hotel in Jacksonville
#36 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Jacksonville staff and other travellers.
10 questions
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Saint Paul, Minnesota
2 months ago
Bryson City, North Carolina
6 months ago
Wellington, Florida
over a year ago

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Questions? Get answers from Candlewood Suites Jacksonville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 2nd floor but my guess is that all of the rooms are good.”
goldwingslimjim, 26 Apr 2017 | Read review
“We were on the second floor. Noise from upstairs”
, 14 Feb 2017 | Read review
“No views really, from any floor.”
lj9972016, 28 Mar 2016 | Read review
“Elevator is on one end. If you are not on the bottom floor try to get close to an elevator or you will have a possible lengthy walk.”
georgesX6646QJ, 12 Mar 2016 | Read review
“top floor of course.”
Darrel-Raynor, 18 Feb 2016 | Read review
5 of 5
US$81* /night
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Prices are for 1 room, 2 adults
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