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Room was nice, except that air conditioner doesn't run all the time (some sort of motion sensor attached to it that doesn't seem to function very well), and the mattress was excessively firm. Several washers and dryers were not functioning during my stay - including...More
Response from Joy M, General Manager at Candlewood Suites JacksonvilleResponded 30 July 2017
The Hotel Team apologizes that your stay with us was not the best that it could be. We are glad to hear from our Guests and know where we need to make improvements. The Candlewood Suites brand is an Extended Stay IHG Hotel. This brand...More
Our room was updated and amazing. It was close to the shops, fifteen minutes from the beach, and very quiet. Jacksonville was amazing. Anita, the front desk host, was amazing and very helpful. The hotel also provided cups, silverware, and pans for cooking in the...More
Response from Joy M, General Manager at Candlewood Suites JacksonvilleResponded 23 July 2017
Thank you for your review of your stay at the Candlewood Suites Jacksonville. We are centrally located with a 15 minute drive to Jacksonville Beach so you can stroll in the ocean waves and also just a 15 minute drive to the Riverwalk are in...More
I selected Candlewood Suites (CSW) for our recent trip based almost solely on the price. My husband and I were pleasantly surprised to find that CSW is an extended stay hotel.
For 4 nights, our bill was under $400 and we had a great room...More
Thank Kirsten N
Response from Joy M, General Manager at Candlewood Suites JacksonvilleResponded 28 May 2017
The entire Hotel Team was glad to hear your review. We strive to make every Guest stay the best.
The small lake behind the Hotel is full of wildlife including a Blue Heron that hangs out around the banks. There are "Beware of Alligators" and...More
Tuesday 5/16 @ 12:30AM. Had driven 7 hours. Reservation was lost? I'm a Priority Club member & this has never happen before. Finally checked in and given room 329. Greeted by several (8-10+) cockroaches that appeared surprised to see me. Returned to front desk, asked...More
2 Thank Brian B
Response from Joy M, General Manager at Candlewood Suites JacksonvilleResponded 20 May 2017
First I must apologize for the problems you encountered at the Candlewood Suites Jacksonville. We take any problem seriously and did place the room you reported as having pests out of order as it is treated by our contracted pest prevention company. Being in Florida...More
This is a nice Candlewood to stay at. My family and I only stayed one night but the room was very spacious and clean. I would definitely stay here again for the price and the ease of access to the ports for the cruise we...More
Response from Joy M, General Manager at Candlewood Suites JacksonvilleResponded 18 May 2017
Thank you for the review of your families stay at the Candlewood Suites Jacksonville. The Hotel Team loved receiving your review and we hope to have you as our Guests again when you travel to Jacksonville, FL.
All of our Suites have a full size Microwave, Refrigerator, Dishwasher and a 2 Heating surface stove. Candlewood Suites have an on site store called the Cupboard where Guests can purchase food items and there is also a... More
All of our Suites have a full size Microwave, Refrigerator, Dishwasher and a 2 Heating surface stove. Candlewood Suites have an on site store called the Cupboard where Guests can purchase food items and there is also a Public Grocery near the hotel. We do not have a Hotel Shuttle but Guests do utilize Uber and local Taxi companies to go to the store and restaurants in the area.