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Extended Stay America - Jacksonville - Lenoir Avenue East

77 reviews
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Traveller (35)
Room & Suite (21)
Dining (2)
Overview
  • Excellent27%
  • Very good10%
  • Average10%
  • Poor23%
  • Terrible30%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (77)Write a Review
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1 - 5 of 74 reviews
Reviewed 20 October 2017

Stay was great. Only an overnight stay but all our needs were met.will stay here again if needed to. Location was great eating choices close by were great clean rooms quiet area well kept grounds. Polite staff.More

Review collected in partnership with Extended Stay
Thank X7566VAangelaw
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue EastResponded 21 October 2017

Angela, thank you for choosing Extended Stay America for your overnight stay. We are glad to read our convenient location and your well-appointed room left you with a great impression of our hotel. We appreciate your positive feedback and look forward to your return visit...More

Hotel's Favourite
Reviewed 12 June 2017

We just stayed here overnight before going on a cruise. The room is clean and comfortable. The staff was very pleasant and nice. The breakfast leaves a lot to be desired. Basically just coffee and packaged muffins.More

Review collected in partnership with Extended Stay
Thank Dawn386
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue EastResponded 13 June 2017

Thank you for choosing Extended Stay America - Jacksonville - Lenoir Avenue East for your pre-cruise stay. We are delighted to read you had an enjoyable experience and that your spotless room and our courteous associates made your visit even more memorable. Thanks again for...More

Reviewed 16 October 2017

Never stay at this hotel. Room never cleaned, bed never made, towels never replaced. These are things you shouldn't have to complain to staff about. Confusion during check in and check out. Minimum TV channels. Had to pay for internet service. Incompetence of staff right...More

Review collected in partnership with Extended Stay
Thank jeffreymb2017
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue EastResponded 18 October 2017

Jeffrey, please accept our apologies for not meeting your expectations and for the issues you encountered while here. We would like to inform you that our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to...More

Reviewed 26 September 2017

I had a terrible experience after 1 week stay I was planning on staying several months. Changed my mind very fast. Clarissa the Front desk GSR is the worst Guest services person I came across. Try to avoid this hotel if you can. I will...More

1  Thank Patrick H
Response from 00esa, Manager at Extended Stay America - Jacksonville - Lenoir Avenue EastResponded 27 September 2017

Patrick, I apologize for the disappointing stay you had with us. We are extremely sorry for the service issue you encountered while you were here. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high...More

Reviewed 16 September 2017

Made reservations thru Expedia and had a conformation number. Got here at 11:30 pm after a 6 hour drive and the nucklehead at the desk said all rooms are taken. How can I have a "paid for " room and not have one available? Had...More

Thank igotthelife
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Lenoir Avenue EastResponded 17 September 2017

We apologize that we had no room left when you arrived, but the physically challenged accessible room. We understand your frustration as you did not get a room of your choice, and we are sorry about it. Your concerns have been addressed to the team...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Details
Price range
US$86 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$86 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (35)
Room & Suite (21)
Dining (2)
Questions & Answers
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Room Tips
"Do not stay here, avoid it"
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"Choose another hotel!!!"
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"Choose a room at another property towards St Johns Town Center!!!"
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"do not stay in room 120, the elevator mechanical room is right against the wall where the beds are...it is..."
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