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1 - 5 of 45 reviews
Crack head hotel with prostitution going on right in front of staff. We only seen one maid during our 3 night stay. Doors that required key card access were propped open and left unattended. One bug was found as soon as my girlfriend turned the...More
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
We went to stay at the hotel during Hurricane Matthew, and it was a crazy time. When we checked in Luz was so calm, and helpful. You could tell she was tired and working long hours but her attitude never showed her exhaustion. We were...More
It is so rewarding to see you had an excellent stay at our hotel. I am pleased to see that you were well taken care of by our staff due to the hurricane and that one of our manager, Luz, did an amazing job assisting...More
We had a great experience at extended stay America. My kids really enjoyed the pool. I was stressed trying to find the motel. I thought my room would be given away, but it wasn't. At check in the staff was so sweet. The room was...More
We are delighted you chose to stay at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint. It's so nice to know how much you enjoyed your stay, and we are happy you were impressed with our service, suites, and amenities. Thank you for...More
My only reason for giving a 3 rating for cleanliness was because of the elevator. My room, the waiting area and dinning area was very clean. The young lady at the front desk (Nunah) was very friendly and helpful.More
Valencia, thank you for sharing your experience at Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint. We are glad to know you loved the comfort of your clean room and were impressed with the service provided by Nunah. Your compliments will be shared....More
I have stayed at extended stay in the pass, this was the first time I had a problem with checking in my room. The front desk clerk had no problem putting me in another room and upgraded it for my inconvenience.More
Donna, thank you for choosing to stay with us. I am sorry there for the inconvenience you experienced at the time of check-in, but we are glad to know our Front Desk staff resolved it to your satisfaction. We hope to have the opportunity to...More
"Ask for room away from children for quieter night."
"I'll post some photos within a week. As a matter of fact, I'll take some when I get there this..."
Ireland