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Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint

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Traveller (17)
Room & Suite (18)
Dining (2)
Overview
  • Excellent30%
  • Very good16%
  • Average12%
  • Poor8%
  • Terrible34%
Travellers talk about
“full kitchen”(3 reviews)
“nice area”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Outdoor pool
Non-Smoking Hotel
Family Rooms
Kitchenette
2 Star Hotel
All hotel details
Offers from Extended Stay America - Jacksonville - Salisbury Rd. - Southpoint
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (56)
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LanguageEnglish
17
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All reviewsfull kitchennice areafront desk staffbed was comfortablegreat place to stayelectricityhurricane
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1 - 5 of 56 reviews
Reviewed 2 weeks ago

It was very dirty, under the bed had a female under wear and all kind of dirty, the shower/tube was clogged, someone took the dog to the pool, and took more them 10 minutes for somebody appear at the front desk.More

Review collected in partnership with Extended Stay
Thank san191
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded 2 weeks ago

San, thank you for being our guest. We apologize for the difficulties you experienced in your room. We have taken a note of your feedback and have discussed these issues with our housekeeping and maintenance department to make sure we correct our drawbacks. We encourage...More

Reviewed 2 weeks ago via mobile

Friendly staff, great management which took care of my needs. The building was clean and orderly. Staff have a clean appearance. The people was very helpful with my family by giving direction. Also the pool was just right.More

Thank AFPlayer
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded 2 weeks ago

Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your...More

Reviewed 22 January 2018

My adult son and I were in town for a football game. The location of the hotel was great, about 12 miles to Ever Bank Field. If you want to take the shuttle bus to the game, you can park your car and take the...More

Thank BusterGuelph
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded 23 January 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Reviewed 23 December 2017 via mobile

Imagine an extended stay where you have to call the front desk for pots, dishes, silverware, soap, shampoo and it takes an hour to get it. Tubs need refinishing because they are dingy, bed is hard, lousy breakfast. I asked for a full refund..... We'll...More

Thank Shantal68
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded 24 December 2017

We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering excellent hospitality, so we're sorry this was not your experience with us....More

Reviewed 17 December 2017

Horrible. First, it did not have my online reservation for a room with two beds. I was traveling with a colleague for a legal project as we are attorneys from Tampa. Second, the room situation was never cleared up for the week I booked and...More

Review collected in partnership with Extended Stay
1  Thank majG1128NTI
Response from 00esa, Manager at Extended Stay America - Jacksonville - Salisbury Rd. - SouthpointResponded 18 December 2017

Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Things to do
Outdoor pool
Details
Price range
US$75 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$75 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (17)
Room & Suite (18)
Dining (2)
Pool & Beach (1)
Questions & Answers
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Room Tips
"words can not even say how dirty this place was..and they thought 5 people could sleep in 1 bed??!!"
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"gross. just gross."
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"Ask for room away from children for quieter night."
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"I'll post some photos within a week. As a matter of fact, I'll take some when I get there this..."
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